Raleigh, North Carolina, United States · Hybrid
$105k–$120k/yr
The Team + The Role Pendo’s Technical Support Engineers are the diagnostic and strategic layer between customers and the product. This small, global team sits within Engineering and partners daily with Product, Engineeri…
Skills: JavaScript, HTML, CSS, Technical Support, Debugging
London, England, United Kingdom · Hybrid
The Team + The Role The Enterprise Sales team at Pendo partners with some of the world’s largest organizations to improve and transform their digital experiences. The team operates in a fast-paced, collaborative environm…
Skills: Enterprise sales, SaaS sales, Account management, Pipeline generation, Value-based selling
New York, New York, United States · Hybrid
$240k–$260k/yr
The Team + The Role The Pendo for Agents team builds Pendo's AI and agent product area, a large greenfield surface where much of the architecture is being defined as the team builds. This team operates at the center of a…
Skills: Engineering management, LLM, Agent systems, RAG, Orchestration frameworks
London, England, United Kingdom · Hybrid
The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Accou…
Skills: Solutions Engineering, Technical Account Management, Customer Success, HTML, CSS
Munich, Bavaria, Germany · Hybrid
The Team + The Role Pendo is hiring a Senior Account Executive for our Commercial Sales team in Munich, Germany to drive new business across our the DACH region to target prospect accounts. This role is built for high-pe…
Skills: SaaS sales, DACH market expertise, Complex sales cycles, Strategic account planning, Data & Analytics
Sydney, New South Wales, Australia · Hybrid
The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutio…
Skills: Solutions Engineering, Technical Account Management, Customer Success, HTML, CSS
Raleigh, North Carolina, United States · Hybrid
$150k–$175k/yr
Sr. Product Manager, Analytics The team + the role Pendo is the AI-powered analytics and adoption platform for builders. The Product team builds the tools that help software teams understand how their products are used, …
Skills: Product Management, AI Product Development, B2B SaaS, Enterprise Product Strategy, Continuous Discovery
Raleigh, North Carolina, United States · Hybrid
$159k–$199k/yr
The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the company’s pre- and post-sales customer motion. The team supports growth by bringing technical ownership across the full customer life…
Skills: Sales Engineering, Solutions Engineering, Technical Account Management, Customer Success, HTML
Munich, Bavaria, Germany · Hybrid
Pendo is hiring a Senior Account Executive for our Enterprise Sales team in Munich, Germany to drive new business across our largest DACH Accounts and Dax 40 prospect accounts. This role is built for high-performing ente…
Skills: Enterprise Sales, SaaS Sales, Account Management, Strategic Planning, Data & Analytics
Raleigh, North Carolina, United States · Hybrid
$105k–$120k/yr
The Team + The Role Pendo’s Business Systems team keeps the company running smoothly across our global office footprint. The team owns the systems, infrastructure, automations, and day-to-day support that help Pendonauts…
Skills: Okta Administration, SaaS Management, Automation Development, macOS Support, API Integration
Raleigh, North Carolina, United States · Hybrid
$133k–$160k/yr
Sr. Data Scientist The team + the role Pendo's GTM Intelligence Team turns data into measurable outcomes across Sales, Marketing, and Customer Engineering. We combine analysis, ML models, and internal tooling to answer h…
Skills: Python, SQL, Machine Learning, Predictive Modeling, Statistical Analysis
London, England, United Kingdom · Hybrid
The Team + The Role The Senior Director, Demand Generation EMEA is a senior, hands-on leadership role owning Pendo's marketing pipeline across the region — UK, DACH, France, Nordics, and the Netherlands. This is a rare o…
Skills: Demand Generation, B2B SaaS Marketing, Account Based Marketing, Pipeline Management, EMEA Market Strategy
London, England, United Kingdom · Hybrid
$107k–$128k/yr
The Team + The Role The Director, Field Marketing EMEA is a hands-on field marketing role owning the in-person and account-based programes that drive pipeline across EMEA. You'll sit within a lean team of three, reportin…
Skills: Field Marketing, Account-Based Marketing, Event Management, Pipeline Attribution, B2B SaaS Marketing
Raleigh, North Carolina, United States · Hybrid
$135k–$150k/yr
The Team + The Role The Core team builds features and platform capabilities that power critical areas of the Pendo product experience. The team supports high-stakes customer use cases, shapes how systems evolve over time…
Skills: Backend Development, Go, Java, Python, C++
Austin, Texas, United States · Remote OK
$280k–$300k/yr
The Team + The Role Pendo’s sales team drives growth by helping organizations understand and improve how their customers experience software. The team partners across business development, sales engineering, and customer…
Skills: Enterprise Sales, B2B SaaS Sales, Prospecting, Lead Generation, Value Discovery
Herzliya, Tel-Aviv District, Israel · On-site
About the Team This team builds an AI-native predictive analytics platform that embeds ML and AI-driven insights directly into production Go-To-Market workflows — powering real-time decisions at scale. The team owns the …
Skills: Java, Python, Go, Spring Boot, AI/ML Integration
New York, New York, United States · Hybrid
$135k–$180k/yr
The team + the role Pendo's Data & GTM Intelligence org exists to make the revenue organization faster, smarter, and more effective. We sit at the intersection of data, AI, and GTM execution. We hold ourselves accountabl…
Skills: Revenue Operations, GTM Operations, Capacity Planning, Process Design, Salesforce
New York, New York, United States · Hybrid
$135k–$180k/yr
The team + the role Pendo's Data & GTM Intelligence org exists to make the revenue organization faster, smarter, and more effective. We sit at the intersection of data, AI, and GTM execution. We hold ourselves accountabl…
Skills: Revenue Operations, Marketing Operations, GTM Operations, Pipeline Modeling, Process Architecture
San Francisco, California, United States · Remote OK
$113k–$149k/yr
The Team + The Role Mind the Product Training helps organizations build better products by connecting them with product management expertise, training, and advisory services. Through a network of trainers and product lea…
Skills: Program Management, Operations Management, Professional Services, Stakeholder Management, Project Management
Raleigh, North Carolina, United States · Hybrid
$185k–$220k/yr
The Team + The Role Pendo's People team connects business strategy to the people systems, decisions, and leadership practices that help the company scale. The team partners across the business to build an organization th…
Skills: Workforce Planning, Organizational Design, Talent Development, Performance Management, Employee Relations
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The role involves owning customer technical issues end-to-end, from triage and debugging to resolution and documentation. You will also act as a strategic advisor, contributing to cross-functional improvements and mentoring peers within the support team.
Candidates must have 3+ years of experience in a technical, customer-facing role with proficiency in JavaScript, HTML, and CSS. Strong troubleshooting skills for mobile platforms and a proactive approach to using AI tools for efficiency are essential.
Pendo’s Technical Support Engineers are the diagnostic and strategic layer between customers and the product. This small, global team sits within Engineering and partners daily with Product, Engineering, and Customer Engineering across the US, EMEA, and APAC. The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight.
As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo’s web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You will handle break/fix issues, how-to questions, configuration guidance, bug reproduction, and complex escalations while using AI tools to accelerate research, drafting, troubleshooting, and knowledge capture. At the senior level, you will also serve as a go-to technical resource for peers and contribute to the cross-functional work that makes the support function stronger.
This role is based in our Raleigh office.
Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.
You're a builder, not a maintainer.
You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Technical Support Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
You're AI-curious - genuinely.
You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.
Compensation: The expected base salary range for this role to be performed in Raleigh, NC is $105,000 - $120,000.
Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.
EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
The only official Pendo LinkedIn account. We’re on a mission to elevate the world’s experiences with software.
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world’s leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world.
Offices: 301 Hillsborough St, Raleigh, North Carolina 27603, US · Herzilya, N/A 6097200, IL · 589 Howard St, San Francisco, California 94105, US · 215 Park Ave S, New York, 10003, US · Sheffield, S. Yorkshire S3 8LN, GB
The only official Pendo LinkedIn account. We’re on a mission to elevate the world’s experiences with software.
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world’s leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world.
Offices: 301 Hillsborough St, Raleigh, North Carolina 27603, US · Herzilya, N/A 6097200, IL · 589 Howard St, San Francisco, California 94105, US · 215 Park Ave S, New York, 10003, US · Sheffield, S. Yorkshire S3 8LN, GB
