Raleigh, North Carolina, United States · Remote OK
$104k–$183k/yr
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, …
Skills: Customer Success Management, Program Management, Data Analysis, Cross-functional Leadership, SaaS Operations
Raleigh, North Carolina, United States · On-site
Job Description ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV Healthcare is highly miss…
Skills: Specialty Sales, Strategic Business Planning, Account Management, Data Analytics, Cross-functional Collaboration
Raleigh, North Carolina, United States · On-site
Job Description ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV Healthcare is highly miss…
Skills: Specialty Sales, Strategic Business Planning, Account Management, Data Analytics, Cross-functional Collaboration
Raleigh, North Carolina, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Law Enforcement, Patrolling, Public Safety, Investigation, Evidence Collection
Raleigh, North Carolina, United States · On-site
$43k–$56k/yr
Become a part of our caring community At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, …
Skills: Vital Signs, Injections, Diagnostic Tests, Specimen Collection, Phlebotomy
Raleigh, North Carolina, United States · On-site
$17/hr–$17/hr
Job DetailsLevel: EntryJob Location: Raleigh, NC 27601Position Type: SeasonalEducation Level: GED or High SchoolSalary Range: $17.50 - $17.50 HourlyJob Shift: Day / Swing**COMPANY PAID TRAINING AND OFFICIAL CERTIFICATION…
Skills: Traffic Control, Verbal Communication, Hand Signaling, Problem Solving, Customer Service
Raleigh, North Carolina, United States · On-site
$15/hr–$15/hr
Job DetailsLevel: EntryJob Location: Raleigh, NC 27601Position Type: SeasonalEducation Level: GED or High SchoolSalary Range: $15.00 - $15.00 HourlyJob Shift: Day / SwingWHO WE ARE Professionalism, mutual respect, and a …
Skills: Customer Service, Traffic Direction, Communication, Dependability, Time Management
Raleigh, North Carolina, United States · On-site
Kind Behavioral Health is a leading provider of Applied Behavior Analysis services in North Carolina and Georgia, dedicated to improving the lives of children with autism spectrum disorder (“ASD”). We provide life-changi…
Skills: Customer Service, Office Administration, Scheduling, Microsoft Office, HIPAA Compliance
Raleigh, North Carolina, United States · Hybrid
At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private eq…
Skills: Partnership Tax Allocations, Tax Analysis, Excel, Word, U.S. Tax Law
Raleigh, North Carolina, United States · Hybrid
$60k–$81k/yr
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Itron is seeking an energetic and motiv…
Skills: Technical Writing, Project Management, Cross-functional Collaboration, Agile Methodology, Content Strategy
Raleigh, North Carolina, United States · Remote Solely
$85k–$117k/yr
Syms Strategic Group (SSG) is seeking a talented Full Stack Developer (Angular/NodeJS) - II Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public…
Skills: Angular, NodeJS, Java, RESTful APIs, AWS
Raleigh, North Carolina, United States · On-site
$88k–$140k/yr
Job TitleTechnical Consultant - Routing & Switching (Field: Raleigh, NC/Richmond, VA) Job Description Provide pre and post-sale technical support in the specialized areas of Routing/Switching and Wireless. You will consu…
Skills: Routing, Switching, Wireless Networking, Network Configuration, Troubleshooting
Raleigh, North Carolina, United States · On-site
$90k–$171k/yr
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our except…
Skills: External Audit, Financial Reporting, Audit Procedures, US GAAP, US GAAS
Raleigh, North Carolina, United States · On-site
Our Story Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients…
Skills: Business Development, Prospecting, Relationship Building, Client Service, Analytical Skills
Raleigh, North Carolina, United States · On-site
$95k–$159k/yr
Are you passionate about building scalable AI infrastructure and shaping governance for cutting-edge GenAI solutions? Do you enjoy collaborating across teams while mentoring others and translating complex requirements in…
Skills: AI Infrastructure, AI Governance, Java/J2EE, JavaScript, C/C++
Raleigh, North Carolina, United States · Hybrid
$95k–$110k/yr
Finance & Accounting Advisory – Consultant Our consultants work as part of a team with other CFGI professionals, Big 4 auditors, and client management on all facets of the engagements, including analyzing financial infor…
Skills: Financial Analysis, U.S. GAAP, SEC Reporting, Technical Accounting Research, Operational Due Diligence
Raleigh, North Carolina, United States · On-site
$21/hr–$30/hr
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with …
Skills: Fire Alarm Installation, Fire Suppression Systems, Low Voltage Electrical Systems, Blueprint Reading, Commissioning
Raleigh, North Carolina, United States · On-site
$95k–$159k/yr
Are you passionate about building scalable AI infrastructure and shaping governance for cutting-edge GenAI solutions? Do you enjoy collaborating across teams while mentoring others and translating complex requirements in…
Skills: AI Infrastructure, AI Governance, Capacity Planning, Java/J2EE, JavaScript
Raleigh, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Patient Care, Vital Signs, Medical History Taking, Phlebotomy, Electrocardiograms
Raleigh, North Carolina, United States · On-site
$19/hr
Scheduled Weekly Hours: 40 Schedule: Monday - Friday (8:00am - 5:00pm) some weekends at times Pay Range Minimum: $19.23 Education We're Looking for: Minimum of a Bachelor Degree (dependent upon experience) (Required) Cer…
Skills: Crisis Management, Clinical Assessment, Case Review, Assertive Engagement, Clinical Documentation
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Lead and operationalize Customer Success programs to drive adoption, retention, and growth through data-driven initiatives. Manage a small portfolio of medium-touch customer accounts to ensure value realization and long-term platform adoption.
Requires 5 to 8+ years of experience in Customer Success or Program Management within a SaaS environment. Must be proficient in analytical tools like Salesforce and Gainsight with a proven ability to influence cross-functional teams.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Senior Customer Success Manager
United States
Role Overview:
Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across the organization. This role is designed for someone who thrives at the intersection of strategy, data, and execution, owning key initiatives that influence how Customer Success operates at scale while maintaining direct engagement with a focused set of customers.
At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact. In this role, you will take ownership of critical Customer Success programs, ensuring they are data-driven, measurable, and consistently executed across teams. You will partner closely with leadership to operationalize strategic initiatives, bringing structure, clarity, and insight into how customer outcomes are achieved and scaled.
Alongside program leadership, you will manage a small portfolio of accounts, applying best practices and insights from your program work to drive meaningful customer outcomes. This position offers strong visibility and the opportunity to influence both customer-level success and organization-wide performance.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$104,000.00 - $183,000.00Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Orchestrating AI-powered experiences in more than 100 countries while building what’s next in AI.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.
Offices: 1302 El Camino Real, Menlo Park, CA 94025, US · 7601 Interactive Way, Indianapolis, Indiana 46278, US · 4307 Emperor Blvd, Suite 300, Durham, North Carolina 27703, US · Plot No.40, 4th Floor, SP Infocity East Wing Block, 1, MGR Main Rd, Chennai, Tamil Nadu 600096, IN · 60 General Aguinaldo Ave, Cubao, Quezon City, Manila 1109, PH
