Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Staff Software Engineer – Digital Messaging Platform

Summary

We are seeking a Staff Software Engineer to join the Digital Messaging Platform team within Genesys Cloud. This team designs, builds, and operates highly available communication services that power customer experience across digital messaging channels.

In this role, you will help lead the technical direction of scalable, secure, and reliable messaging services. You will work on distributed cloud-based systems that support message routing, delivery, tracking, integrations, and operational visibility across multiple digital channels. The ideal candidate is a strong technical leader who can deliver complex systems independently, influence architectural direction, and help raise engineering standards across the team.

Responsibilities / Job Duties

• Lead the design, development, and operation of scalable digital messaging services within a cloud-based microservice architecture.

• Own and influence architectural decisions for highly available, fault-tolerant, and secure messaging systems.

• Design and implement features supporting message routing, delivery, tracking, analytics, observability, and operational tooling.

• Build and maintain integrations with digital messaging channels and social platforms such as Meta, X, WhatsApp, LINE, SMS, and other third-party providers.

• Partner with product, engineering, security, and operations teams to deliver reliable customer-facing capabilities.

• Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.

• Contribute to technical design reviews, code reviews, and engineering best practices.

• Mentor engineers and help raise the technical quality of the team.

• Write and maintain automated tests across unit, integration, and end-to-end test layers.

• Participate in the team’s on-call rotation and contribute to continuous improvement of service operations.

Minimum Requirements

• 8+ years of relevant software engineering experience, with strong hands-on experience in Java.

• Experience designing, building, and operating distributed systems or microservice-based architectures.

• Proven track record of delivering fault-tolerant, highly available production systems.

• Experience owning complex technical work independently from design through production operation.

• Proficiency with REST APIs and service-to-service integration patterns.

• Experience with automated testing, including unit, integration, and end-to-end testing.

• Familiarity with cloud infrastructure, preferably AWS.

• Strong problem-solving skills and ability to reason through complex technical trade-offs.

• Excellent written and verbal communication skills.

• Experience working effectively with distributed teams.

• Self-motivated, collaborative, and comfortable operating with ambiguity.

Desired Skills & Experience

• Experience building or operating digital messaging, email, SMS, or social channel integrations.

• Experience with Meta, X, WhatsApp, LINE, or other third-party messaging platforms.

• Hands-on experience with AWS services such as DynamoDB, S3, SQS, SNS, Lambda, ECS, or related technologies.

• Experience with asynchronous message processing and event-driven architectures.

• Experience with DynamoDB or other NoSQL data stores for message storage, tracking, or state management.

• Knowledge of messaging deliverability, compliance, privacy, and abuse-prevention best practices.

• Familiarity with GDPR, CAN-SPAM, or related regulatory considerations.

• Experience with monitoring, observability, alerting, and incident management tools.

• Experience with TypeScript or other modern backend/frontend development languages.

• Understanding of networking concepts such as TCP/IP, DNS, load balancing, subnets, and network ACLs.

• Experience with Git and modern software delivery practices.

Work Environment

• Fast-paced, agile development environment.

• Remote-friendly team with distributed collaboration across regions and time zones.

• Regular participation in code reviews, technical discussions, and design reviews.

• Strong focus on operational excellence, continuous learning, and continuous improvement.

• Adherence to the Genesys Code of Business Conduct and Ethics.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.