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Full-time
bachelor degree
Paid Time Off, Paid Holidays, Short-term Disability, Employee Assistance Program (EAP), Frame Discount, Free Frame Codes
Posted 27d ago
~40 hrs/week
Responsibilities
The Retail Keyholder is responsible for delivering exceptional customer service and representing the brand while supporting the onboarding and training of retail team members. They execute operational activities to meet financial goals and provide design advice to customers to ensure a high-quality experience.
Requirements
Candidates should have previous experience as a key holder in retail, hospitality, or customer service roles. A degree in art, design, or marketing is preferred, along with strong interpersonal skills and the ability to work a flexible schedule.
Full job description
Job Title
Retail Full Time Keyholder: Raleigh
Job Description
Who We Are:
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.
We are a growing consumer based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
As a team member of Framebridge you will:
Show Pride
We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.
Embrace Challenges Together
We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
Adapt & Act
We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
Make It Special
We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
Build to Last
We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.
As a Retail Keyholder of Framebridge you will:
Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
Support onboarding and training great retail team members
Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
Answer questions and troubleshoot issues using sound judgment
Offer suggestions to innovate and improve our retail experience
Help Framebridge deliver on our 100% happiness guarantee
Work a flexible schedule including evenings and weekends that meet the needs of the business
Who you are:
Experience as a key holder in a customer service, retail, or hospitality role
An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
Interest in design and excitement to work in a creative environment
Quick and eager learner of new tools, technology, products, and processes
Great time-management, organizational, and problem-solving skills
Adaptability and willingness to work flexible hours, including evenings and weekends
Degree in art, design, marketing or relevant fields preferred but not required
Benefits/ Perks:
Paid time off
Paid Holidays
Short-term disability
Employee Assistance Program (EAP)
Frame discount and Free Frame codes
Contests and Incentives
Commuter benefits
And more
Framebridge, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Framebridge may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.
Time Type
Full time
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Framebridge is on a mission to help people frame the things they love.
We are custom framing, uncomplicated. We offer high-quality, stylish custom frames and make it delightfully easy and fast to frame online or in one of our retail stores.
From matchbooks in your attic to selfies in your phone, you can Framebridge just about anything. And we have - over 2 million custom frames and counting.
Live life to the framest.
Offices: 655 15th St NW, Floor 3, Washington, District of Columbia 20005, US · 701 South Keeneland Drive, Richmond, KY 40475, US · 2 Twosome Dr, Moorestown, New Jersey 08057, US