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Full-time
Posted 27d ago
~40 hrs/week
Responsibilities
The Clinic Administrator manages front-desk operations, patient scheduling, and administrative tasks to ensure a smooth clinic workflow. They are also responsible for facility maintenance, supporting clinical staff, and fostering a positive team culture through event planning.
Requirements
This is an entry-level position requiring customer service experience and proficiency in Microsoft Office. Candidates should be comfortable working with children with special needs and possess strong organizational and self-motivation skills.
Full job description
Kind Behavioral Health is a leading provider of Applied Behavior Analysis services in North Carolina and Georgia, dedicated to improving the lives of children with autism spectrum disorder (“ASD”). We provide life-changing treatment to children with ASD, providing outstanding quality care, and delivering exceptional clinical outcomes, in an environment in which all are encouraged to THINK BIG, HAVE FUN, DO GOOD, and BE KIND. We deliver treatment through individualized care plans, and target socially significant behaviors, enabling the clients we serve to lead more independent, fulfilling lives.
Position Overview:
We are looking to add a Clinic Administrator in our SE Raleigh clinic location (2802 New Birch Dr., Suite 100, Raleigh, NC)to assist with scheduling, patient services, administrative tasks, and ensuring a smooth clinic workflow. This is an entry-level position with a great opportunity for growth. The ideal candidate is energetic, organized, self-motivated, and is able to work comfortably without continuous oversight. The Clinic Administrator will support with scheduling and serve as the face, the voice, and first impression at KBH. The Clinic Admin supports the clinic community through planning social events and maintaining a clean and safe environment for our clients and team members.
\nRequired Experience & Essential Skills
Entry-level position.
Experience in customer service
Some office experience; up to a year of office experience preferred.
Experience working with children strongly preferred.
Must be comfortable working with children with special needs.
Highly organized, self-motivated individual with the ability to work comfortably without continuous oversight
Proactive and entrepreneurial self-starter, with the ability to handle multiple projects in parallel
Unwavering focus on customer service and delivering an unparalleled client experience.
Team player with the ability to work in a fast-paced environment with a solution-oriented mindset
Strong proficiency with Microsoft Office (Microsoft Word, Excel, and Outlook)
Able to lift at least 25 pounds.
Role/Responsibilities
Customer Service:
Serve as the face, the voice, and first impression of KBH
Be the initial point of contact with families seeking in-clinic ABA services or in-home services nearby
Greet clients at the front desk in a professional and friendly manner
Ensure that all persons entering clinic maintain HIPAA-required confidentiality and Sign-in upon entering
Clerical:
Manage email account, respond to administrative items in a timely and professional manner, and forward clinical questions to RBT supervisor or Clinic Supervisor, as appropriate
Answer phone calls and respond to voicemail messages accordingly (forward messages to staff, main office, etc.)
Facilitate inquiry phone calls and participate in “warm hand-offs” as needed.
Manage office mailbox and distribution of mail to personnel.
Maintain file and EMR organization under HIPAA regulations
Make copies, laminate documents, and send/receive faxes, as needed
Create materials for Clinical Staff to be used for clients during their programs
Facility Maintenance:
Ensure the clinic is ‘Tour Ready’ by completing routine walkthroughs (Daily, Weekly, and Quarterly)
Maintain clinic appearance to reflect a professional, clean, and safe environment
Monitor periodic maintenance needs (plumbing, electric, handyman, etc.) and schedule services, as needed.
Manage budget for community building and office supplies, conduct inventories of the clinic, and purchase necessary items
Uphold our cleanliness guidelines by ensuring clinic is being sanitized, organized, and deep cleaned.
Clinic Level Support:
Support scheduling within the clinic for last minute and future scheduling needs to ensure client consistency.
Manage Client Shadow opportunities to continue client service consistency
Work with Clinic Director to delegate tasks to team members as needed
Support all Clinical Staff (RBT’s, BCBA’s, etc.) by assisting them when needed to ensure client safety and dignity are being met
Advocating for their clients and Clinical Staff to ensure they have the necessary items to be successful
Manage technical equipment and assignment of data-collection tablets to clinical personnel
Culture and Morale:
Organize events for KBH staff and assist in outreach events in the community
Follow up with new hires for non-clinical support/questions
Work closely with the scheduling department to ensure smooth onboarding of both new team members and new clients
Be a consistent, positive presence and influence on team culture and morale
Coordinate ways to celebrate excellence and recognize team members for their accomplishments.
Maintain positive relationships with all clients and their families, prospective clients, clinical staff, prospective employees, fellow team members and referral source
\n
This is an on site role, Monday through Friday, from 8am to 5pm daily.
KBH is dedicated to improving the lives of individuals with Autism Spectrum Disorders and their families. We are committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity is more than a commitment at KBH- it is the foundation of what we do, adhering to the highest professional standards while creating an environment in which exceptional people (like you!) can think big, have fun, and do good.
Apply to join the KBH Team. We cannot wait to see the impact you will have on the children and families we serve!
Creating an environment in which exceptional people can think big, have fun, do good, & be kind!
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
2006
Headquarters
Research Triangle Park, NC
LinkedIn followers
5,522
Welcome to Kind Behavior Health, where we are passionately dedicated to enhancing the lives of children with autism, their families, and the communities they thrive in. At Kind Behavior Health, we embrace a collaborative approach, fostering a partnership between caregivers and our experienced clinicians. Together, we strive to empower children with the skills they need to think big, have fun, do good, and be kind!
Applied Behavior Analysis (ABA) is at the core of our methodology, utilizing the science of learning and behavior to navigate everyday situations. Our dedicated Behavior Analysts and Registered Behavior Technicians employ a data-driven approach to teach socially significant behaviors that directly impact the quality of life for kiddos with Autism.
We're proud to be the leading provider of ABA services in North Carolina & Georgia. With 18 clinics and more on the way, we believe that strong clinicians are critical to strong outcomes. That is why we have created a culture of learning, collaboration, and continued growth. We are dedicated to the growth of Behavior Analysis and inspiring others to explore work in our growing field through meaningful growth opportunities and mentorship. Contact us today for more information on how to begin a career at Kind Behavioral Health!
Offices: 800 Park Offices Drive, Suite 202, Research Triangle Park, NC 27709, US · 111 Mackenan Dr, Cary, NC 27511, US · 8504 Darton Way, Raleigh, NC 27616, US · 102 Slater Road, Durham, NC 27703, US · 5310 Langford Ave NW, Concord, NC 28027, US
Applied Behavior Analysis and Autism Spectrum DisordersHospitalHealth CareMedical