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Manage and grow a portfolio of clinical accounts using a hybrid model of in-person visits and remote engagement. Educate providers on diagnostic testing and act as a liaison between clients and internal operations to drive revenue and retention.
Requires a bachelor's degree and at least three years of experience in outside sales or account management. Candidates must possess strong communication skills and a valid driver's license for territory travel.
Genova Diagnostics is a specialty clinical laboratory focused on advanced diagnostic testing that supports personalized and functional medicine approaches. We provide a broad menu of testing and educational resources that help clinicians evaluate gastrointestinal, nutritional, metabolic, endocrine, and immunologic function in patients with chronic and complex health concerns. Genova combines clinically relevant testing, consultative support, and provider education to help practices improve patient care and expand use of data-driven diagnostic solutions.
The Clinical Account Executive is responsible for retaining, supporting, and growing an assigned book of business through a hybrid engagement model that combines in-person field activity with remote account management. This role focuses on strengthening existing relationships, increasing test utilization, and expanding adoption of Genova solutions within current accounts through consistent service, education, and consultative account development. Engagement strategy will vary based on account size, strategic value, growth potential, and client needs, with larger or high-opportunity accounts receiving more in-person coverage and smaller or stable accounts managed efficiently through virtual touch points.
The successful candidate will protect the base business while expanding account value over time. Success in this role requires strong relationship management, disciplined follow-through, consultative selling skills, and the ability to flex seamlessly between face-to-face and virtual engagement models. The ideal candidate can identify account-specific growth opportunities, tailor education to the clinical focus of the practice, and convert service interactions into long-term loyalty and incremental revenue growth.
This is a hybrid commercial role that combines field-based and remote account coverage. Strategic, larger, or high-growth accounts should receive regular in-person visits supported by virtual follow-up, while smaller, geographically distant, or maintenance accounts may be managed primarily through scheduled remote interactions. Territory planning should prioritize customer need, revenue opportunity, growth potential, and service complexity to ensure efficient use of time and strong account coverage.
While performing the duties of this role, the employee is regularly required to sit, operate a motor vehicle for travel to customers, prospects, and teammates, use hands to handle materials, reach with hands and arms, and communicate effectively. The employee is occasionally required to stand and walk and must occasionally lift or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The work environment characteristics of this role are representative of those encountered while performing the essential functions of the job, and reasonable accommodations may be made to enable individuals with disabilities to perform those functions.
Genova Diagnostics is committed to building an inclusive workplace and providing equal employment opportunities based on qualifications, performance, and business needs.
Advanced Clinical Laboratory Solutions
Headquartered in Asheville, N.C., Genova Diagnostics is a global specialty clinical laboratory, pioneering a systems approach that supports healthcare providers in the personalized treatment and prevention of chronic disease. Chronic diseases are often complex and Genova's system-based testing helps physicians develop targeted treatments for their patients. Easy-to-read color graphic reports synthesize test results into actionable information and facilitate physician-patient communication. The internationally renowned lab is committed to the highest standards and has a team of medical experts who provide consultation to healthcare professionals, as well as a robust array of educational resources, ensuring that physicians order the right tests for their patients. Genova Diagnostics… - is a fully accredited medical laboratory, certified in the areas of clinical chemistry, bacteriology, mycology, parasitology, virology, microbiology, non-syphilis serology, general immunology, hematology, toxicology, as well as molecular genetics by six separate health agencies including the Centers for Medicare & Medicaid Services which oversees clinical labs in the United States under the federal Clinical Laboratory Improvement Amendment (CLIA). - offers more than 125 specialized diagnostic assessments, covering a wide range of physiological areas including digestive, immunology, metabolic function and endocrinology.
Offices: 63 Zillicoa Street, Asheville, NC 28801, US · 46-50 Coombe Road, New Malden, England, GB · 852 S Military Trail, Deerfield Beach, Florida 33442, US
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