Berlin, Germany · Remote OK
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Conversation Design, AI Agent Development, SAP Integration, Prompt Engineering, LLM Workflow Design
London, England, United Kingdom · On-site
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Technical Program Management, SaaS Delivery, Conversational AI, Stakeholder Management, Agile Methodology
Milan, Lombardy, Italy · On-site
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Technical Program Management, SaaS Delivery, Conversational AI, Agile Methodology, Waterfall Methodology
Paris, Ile-de-France, France · On-site
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Technical Program Management, Conversational AI, SaaS Delivery, Stakeholder Management, Agile Methodology
Berlin, Germany · On-site
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: TypeScript, Node.js, NestJS, Python, FastAPI
Paris, Ile-de-France, France · On-site
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Typescript, NodeJS, OpenAI, Microsoft Azure, Kubernetes
Madrid, Community of Madrid, Spain · Remote OK
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Typescript, NodeJS, OpenAI, Microsoft Azure, Kubernetes
Munich, Bavaria, Germany · Remote OK
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Software Engineering, Systems Integration, DevOps, Data Engineering, Project Delivery Management
Berlin, Germany · On-site
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: LLM Prompting, Conversational Design, API Integration, Python, Javascript
Berlin, Germany · On-site
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Product Strategy, Cloud Infrastructure, Kubernetes, Infrastructure as Code, CI/CD
New York, New York, United States · Hybrid
$150k–$170k/yr
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Full-cycle Recruiting, Technical Sourcing, Stakeholder Management, Market Mapping, Talent Intelligence
Madrid, Community of Madrid, Spain · Remote OK
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: LLMs, Prompt Engineering, NLP, NLU, Conversational Design
Milan, Lombardy, Italy · On-site
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: LLMs, Prompt Engineering, NLP, NLU, Conversational Design
France · On-site
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: LLMs, Prompt Engineering, NLP, NLU, Conversational Design
New York, New York, United States · Remote OK
$160k–$180k/yr
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Go-To-Market Strategy, Product Marketing, Sales Enablement, Market Positioning, Competitive Intelligence
Berlin, Germany · Remote OK
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: SaaS Sales, Enterprise Sales, Pipeline Generation, Strategic Negotiation, Stakeholder Management
Berlin, Germany · On-site
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Product Design, UX Strategy, Interaction Design, Visual Design, Systems Thinking
New York, New York, United States · On-site
$140k–$165k/yr
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Brand Design, Visual Identity, Figma, Adobe Creative Cloud, Design Systems
Berlin, Germany · Remote OK
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in custo…
Skills: Brand Design, Visual Identity, Figma, Adobe Creative Cloud, Design Systems
New York, New York, United States · Remote OK
$150k–$175k/yr
Location: Remote (US / EU friendly) or Hybrid (NYC / Berlin) About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerat…
Skills: Capacity Planning, PS Forecasting, Workflow Automation, Revenue Recognition, Resource Allocation
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Design and implement AI agents within enterprise SAP environments to transform customer service workflows. Collaborate with engineering teams to ensure reliable connectivity and data integration between Parloa's platform and SAP systems.
Requires 4+ years of experience in conversation design and AI agent development with a strong background in SAP integration and API patterns. Fluency in both German and English is mandatory.
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.
As a Lead SAP Agent Architect at Parloa, you will help transform customer service with AI agents in enterprise SAP environments. In this customer-facing role, you will support implementations where Parloa’s conversational AI platform must work reliably with SAP data, processes, and integration constraints -from design through testing and go-live readiness. You combine LLM and agent design (prompt engineering, conversational structure, quality, and operational readiness) with hands-on SAP integration literacy: you understand how Parloa agents should read from and write to SAP systems safely and predictably, and you partner with Forward Deployed Engineering and customer SAP teams to make that path buildable, testable, and production-grade.
You will design, prototype, validate, and refine conversational solutions and agent workflows that depend on SAP-backed use cases (for example order management, customer data, case management, and transactional queries), while ensuring the integration layer between Parloa and SAP is reflected accurately in agent behavior, tools, and guardrails.
You will work as a technical delivery partner alongside Forward Deployed Engineering (including SAP integration specialists) on shared technical outcomes: reliable connectivity, correct data contracts, and agent behavior that holds up in production. You are expected to work on integration mechanics where they directly impact agent quality: API contracts, authentication and token flows, request/response shaping, pagination and filtering, error handling, latency and timeouts,, and environment-specific constraints, and to debug, validate, and tighten those paths using structured tests and measurable evidence.
This is not a “design-only” handoff model: you will configure, test, and iterate integration-connected agent capabilities with the same engineering rigor you apply to prompts and conversational structure, escalating to deeper platform engineering when the problem crosses into core product/runtime ownership.
Talent Acquisition → Hiring Manager → Technical & Expert Interview(s) → Bar Raiser
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Amplify your customer service experience with an AI agent management platform.
Parloa empowers global enterprises to build, train and manage agentic AI solutions for premier customer experiences. Founded by Malte Kosub and Stefan Ostwald, Parloa began with the belief that great conversations develop relationships, a principle that still guides how the company builds technology today.
Offices: Schönhauser Allee 9, Berlin, BE 10119, DE · Schackstraße 3, Munich, Bavaria 80539, DE · 420 Lexington Avenue Suite, Suite 2818, New York, NY 10170, US
Amplify your customer service experience with an AI agent management platform.
Parloa empowers global enterprises to build, train and manage agentic AI solutions for premier customer experiences. Founded by Malte Kosub and Stefan Ostwald, Parloa began with the belief that great conversations develop relationships, a principle that still guides how the company builds technology today.
Offices: Schönhauser Allee 9, Berlin, BE 10119, DE · Schackstraße 3, Munich, Bavaria 80539, DE · 420 Lexington Avenue Suite, Suite 2818, New York, NY 10170, US
