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$22/hr–$32/hr
Full-time
high school
Posted 10d ago
~40 hrs/week
Responsibilities
Oversees the Front End and Customer Service operations to ensure fast, friendly, and efficient service. Manages staffing, budgeting, and adherence to corporate policies and sanitation regulations.
Requirements
Requires a high school degree or equivalent and at least 3 years of related experience. Must be at least 18 years old with strong communication and basic computer skills.
Full job description
Pay Range: $22.00- $32.00
Bethlehem, Glenmont, East Greenbush, North Greenbush, Hudson Valley Plaza, Central Ave, Madison Ave, Delaware Ave
SUMMARY
Ensures that fast, friendly, efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, break-rooms, bathrooms, and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes. Ensure corporate dress code is adhered to on the Front End and Customer Service areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
Does not supervise associates on a regular basis.
Ensure each associate provides the highest level of fast, friendly, and efficient customer service, according to 5S standards, at all times.
Ensure each associate asks each customer for an AdvantEdge Card.
Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction.
Ensure each associate is aware of shrink-related items and how to control.
Maintain a neat, clean and organized workstation, according to 5S standards, at all times.
Ensure proper training, scheduling, and supervision of all Front End, Office, Customer Service, and Bottle associates for excellent customer service.
Responsible for providing a safe environment for associates and customers at all times.
Ensure that all Front End, Customer Service, Back Office and Bottle customer courtesy and service standards are met at all times through proper training and scheduling of these areas.
Ensure policy and procedures are followed in regards to systems (i.e. FDS, X-CPS).
Ensure that all Front End associates are following company dress code.
Ensure that all cash and other asset controls and procedures are followed.
Ensure that each Front End associate is properly trained and maintains proper training evaluation.
Buddy training summary, CBT scores, evaluations, coaching and counseling.
Ensure that all pricing errors are accurately recorded and given to the proper associate immediately for follow through.
Ensure that all Front End supplies are ordered and that inventory controls are adequate to meet requirements and control expenses.
Responsible to meet or exceed financial aspects of the Front End, Office, and Bottle departments in the areas of Front End CTO, Cashier Training, and miscellaneous office income.
Ensure that the Front End, Bottle, Customer Service, and Office areas are maintained in accordance with corporate and state sanitation regulations, including restrooms.
Ensure that all associates reporting to the Front End operation consistently work within company efficiency standards.
Ensure that associates adhere to Front End and Office mission statements at all times.
Ensure that all company programs are implemented and communicated to all Front End associates.
Acts as the first level of support to the Customer Service area for problem determination.
Manage the Front End Supervisors and Office Supervisors to ensure job knowledge and bench strength is met for the needs of the store.
Perform other related duties as assigned by management and adhere to all company policies and procedures.
MINIMUM QUALIFICATIONS
Must be at least 18 years of age.
Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
Strong Communication Skills
Basic Literacy
Basic Computer Skills
Satisfactory Performance Reviews
EDUCATION AND EXPERIENCE
High School Degree or equivalent. 3+ years of related experience.
PHYSICAL REQUIREMENTS
EQUIPMENT USED
Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.
Related keywords
Front End OperationsCustomer Service Desk5S StandardsShrink ControlAsset ControlsFDSX-CPSCBT ScoresRetail ManagementSanitation RegulationsAdvantEdge Card
Ignite your passion and career. We have exciting positions throughout the company.
Industry
Retail Groceries
Company size
10,001+ employees
Founded
1932
Headquarters
Schenectady, NY
LinkedIn followers
25,096
The heart of any community is its people. For more than 85 years, our commitment to our customers and the communities we serve has remained steadfast, going far beyond offering great food, selection and low prices. We’re also proud to lend our support to many charitable organizations and events that make a real difference in the community, and it’s why we say, “We’re not just in your neighborhood, we’re your neighbor.”
We donate funds, in-kind and promotional support to national, regional, and grassroots causes, from Feeding America and Disabled American Veterans to local fairs and festivals, collegiate and youth sports teams, and free ticket printing and free cups and napkins for fundraisers.
We see strength in diversity, and we celebrate the multiformity that makes our community stronger. We lend our support to cultural happenings, urban community programs, and events that promote the exchange of cultures that brings us closer together.
The Golub Family, Price Chopper/Market 32 and Price Chopper’s Golub Foundation have all been recognized for their service to the community, including national, regional and local awards for fundraising, philanthropy and excellence in giving.
Offices: 461 Nott Street, Schenectady, NY 12308, US
Retail Grocery and Best in FreshGroceryFood and Beverage
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