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Skills: Commercial management, Concessions management, Leasing, Contract negotiation, Business planning
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$140k–$160k/yr
Full-time
bachelor degree, postgraduate degree
Posted 5d ago
Apply by Oct 29
~40 hrs/week
Responsibilities
The Senior Manager, Commercial is responsible for identifying growth opportunities and managing food, beverage, and passenger service contracts at Terminal 4. They oversee tenant mix strategies, lead leasing processes, and ensure operational excellence while managing budgets and revenue projections.
Requirements
Candidates must have at least 7 years of commercial or concessions management experience in an airport or retail environment. A bachelor's degree is required, with a master's degree in business or a related field strongly preferred.
Full job description
Position Overview: The Senior Manager, Commercial is responsible for food & beverage, lounges & passenger services at Terminal 4; specifically identifying opportunities and implementing initiatives to deliver growth and income by meeting passenger expectations, working closely with business partners, and delivering initiatives to improve passenger satisfaction. Other responsibilities include developing, analyzing, negotiating, implementing, and monitoring business plans, proposals, contracts, leases, and agreements with current and potential business partners. This role works closely with the Vice President, Customer Experience & Commercial, and requires a high degree of business acumen, initiative, operational excellence, and leadership. Reports To: The Senior Manager, Commercial will report to the Vice President, Customer Experience & Commercial. FLSA Status: Exempt Salary Range: $140,000 - $160,000 ESSENTIAL DUTIES AND RESPONSIBILITIES
Identifies and implements a comprehensive strategy to ensure the optimal tenant mix is secured for Terminal 4
Develops, implements, and ensures compliance of commercial standards, procedures, systems, and guidelines for Terminal 4
Leads the RFP and leasing process for all food & and beverage, lounges, and services contracts
Monitors contractual terms and anticipates extensions, renewals, or tendering of all food and beverage, lounges, and passenger services contracts
Represents the company’s vision, initiatives, and interests with a focus on delivering superior customer service, innovative concepts, and a sense of place; ensures commercial partners are sufficiently knowledgeable regarding customer service protocols
Develop and implement strategies for optimizing performance with the goal of meeting or exceeding the established KPI performance benchmarks
Accountable for budget and revenue projections of the business categories
Resolves operational and management issues, makes decisions that include multiple perspectives and solves underlying problems
Contributes to the development and implementation of goals based on the annual business plan
Maintains current knowledge of industry trends, opportunities, and challenges
Oversee a direct report, providing guidance, performance feedback, and professional development support to the Manager, Concessions
Other duties as required and assigned by Vice President, Customer Experience & Commercial
MINIMUM QUALIFICATIONS Education, Training, and Experience
7 years of commercial/concessions management experience in an airport or real estate /mixed-use retail environment, preferably in the F&B, lounges and passenger services development.
Bachelor’s degree required; Master’s degree in management, business administration, or a related field (or the equivalent career experience) is strongly preferred
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements
Special Requirements
Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
KNOWLEDGE, SKILLS, AND ABILITIES Knowledge
Retail, multi-store, restaurant, and/or food and beverage, high-volume management experience
Management methods, practices, and procedures
Customer service
Federal laws, Federal Aviation Administration (FAA), and Transportation Security Administration (TSA) airport regulations
Proficiency with P & L statements
Marketing and public relations principles
Skills
Active learning: Understand the implications of new information for both current and future problem- solving and decision-making
Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Time management: Manage one’s own time or the time of others
Coordination with others: Adjust actions in relation to others' actions
Judgment and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one
Abilities
Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences
Speak: Communicate information and ideas in speaking so others will understand
Comprehend written information: Read and understand information and ideas presented in writing
Write: Communicate information and ideas in writing so others will understand
Recognize problems: Tell when something is wrong or is likely to go wrong
Reason to solve problems: Apply general rules to specific problems to produce answers that make sense
Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns
PHYSICAL CONDITIONS/WORK ENVIRONMENT: The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve pulling, pushing, and standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 25 pounds. The essential sensory and communicative activities include feeling, hearing, and vision abilities to include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
All JFKIAT employees must commit to supporting our 4 strategic pillars:
Working together we will provide our customers with the safest, most seamless and memorable travel experience in NYC
Industry
Airlines and Aviation
Company size
51-200 employees
Founded
1996
Headquarters
Jamaica, NY
LinkedIn followers
18,968
JFK International Air Terminal, LLC (JFKIAT) is the operator of Terminal 4 at John F. Kennedy International Airport, one of the most active air terminals in the New York area, serving 34 international and domestic airlines with an annual passenger volume of more than 21 million travelers in 2017. Terminal 4 is the first existing airport terminal in the U.S. to receive LEED Gold certification by the United States Green Building Council (USGBC) for operations and maintenance. The Terminal’s expansive Retail Lounge offers an unparalleled experience for travelers with a wide range of food and beverage and retail options, from chic to upscale and from convenience stores, to electronics, accessories and gifts. Terminal 4 was the first air terminal in North America operated by a private management company. JFKIAT is co-owned by Schiphol USA Inc., a U.S. affiliate of Schiphol Group.
Offices: JFK Int'l Airport, Terminal 4, Room 161.022, Jamaica, NY 11430, US
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