About the Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institu…
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$130k–$185k/yr
Full-time
bachelor degree, postgraduate degree
Competitive starting pay, Discretionary annual bonus, Long-term incentive, New hire equity grant, Comprehensive health plans, 401K with company matching
Posted 6d ago
~40 hrs/week
Responsibilities
The Manager will oversee the compliance governance framework, including policy reviews, risk assessments, and quality assurance programs. They will also manage the end-to-end customer complaint process and coordinate cross-functional efforts to resolve systemic issues.
Requirements
Candidates must have a bachelor's degree and at least 6 years of compliance experience, specifically in complaints handling or second-line testing. Strong knowledge of BSA/AML and Sanctions regulations, along with excellent communication skills, is required.
Full job description
About the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Compliance
The Compliance Team at Gemini is dedicated to managing the next generation of compliance risk in a complex and evolving regulatory environment. We are a diverse group of technology, legal, and operational professionals who develop new approaches to solving classic problems using cutting edge tools and processes.
The Role: Manager, Compliance (Governance)
Gemini is seeking a dynamic self-starter responsible for day-to-day execution and oversight of Gemini’s compliance governance program. The governance team has a broad and critical remit that includes Compliance policies and procedures; the annual risk assessment; quality assurance and testing programs; and the customer complaint process. This role will report into Gemini’s Head of Governance.
This role is required to be in person twice a week at our New York City, NY office.
Responsibilities:
Governance and Core Functions
Support and help mature the compliance governance framework, including committee structures, policy review cycles, and escalation protocols
Prepare materials and reporting for compliance and risk governance committees
Prepare the annual AML and Sanctions Compliance Risk Assessment, working with control owners to identify inherent risks, assess control effectiveness, and determine residual risk ratings
Identify and champion opportunities to apply AI and automation tools to enhance complaint handling, control testing, and governance reporting
Quality Assurance and Second-Line Control Testing
Help oversee the AML quality assurance program
Develop risk-based annual testing plans covering BSA/AML and Sanctions Compliance
Document testing results and findings; own remediation plans and track issues through to closure
Partner with second and third line to align testing coverage, methodology, and reporting cadence
Customer Complaint Program
Own end-to-end oversight of the regulatory customer complaint program, including intake, categorization, root-cause analysis, and regulatory reporting
Coordinate cross-functionally to resolve escalated complaints, as well as identify and remediate systemic issues
Track complaint trends and metrics; report themes, root causes, and remediation status to compliance leadership and governance committees
Ensure timely, accurate responses to regulatory inquiries and exams tied to customer complaints
Minimum Qualifications:
Bachelor's degree required; J.D. or relevant advanced degree a plus
6+ years of compliance experience, including direct experience in complaints handling and/or second-line compliance testing
Strong working knowledge of regulatory expectations and industry standards in relation to BSA/AML and Sanctions compliance
Excellent written and verbal communication skills, including experience preparing materials for and presenting to senior stakeholders and governance committees
Willingness and demonstrated ability to utilize AI tools in daily workflows, with sound judgment on validation and appropriate use with sensitive data
Preferred Qualifications:
Experience with digital asset compliance
Strong cross-functional collaboration skills
Interest in building the future of compliance and an owner’s mindset to your work
Experience with compliance case-management or GRC (governance, risk, and compliance) tooling
It Pays to Work Here
The compensation & benefits package for this role includes:
Competitive starting pay
A discretionary annual bonus
Long-term incentive in the form of a new hire equity grant
Comprehensive health plans
401K with company matching
Paid Parental Leave
Flexible time off
Salary Range: The base salary range for this role is between $129,500 - $185,000 in the State of New York. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.
In the United States, we offer a hybrid work approach at our hub offices, balancing the benefits of in-person collaboration with the flexibility of remote work. Expectations may vary by location and role, so candidates are encouraged to connect with their recruiter to learn more about the specific policy for the role. Employees who do not live near one of our hubs are part of our remote workforce. All employees, however, are required to onboard in-person at one of our office locations.
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
Gemini is a next generation cryptocurrency platform that allows customers to buy, sell, stake, and store crypto.
Industry
Financial Services
Company size
501-1,000 employees
Founded
2015
Headquarters
New York, NY
LinkedIn followers
404,598
Total funding
$600M
Our mission is to unlock the next era of financial, creative, and personal freedom. Gemini (NASDAQ: GEMI) envisions a future where crypto will redesign the global financial system, the internet, and money in a way that provides greater choice, independence, and opportunity for all. As a trusted bridge between the traditional financial system and the emerging cryptoeconomy, we are providing access for individuals and institutions to a decentralized future that is more open, fair, and secure.
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