Front Desk Specialist – Full Time

At Coastal Orthopedics, we believe exceptional patient care starts the moment a patient walks through our doors. We are seeking a friendly, professional, and detail-oriented Front Desk Specialist to join our team and help create an outstanding experience for every patient, every day.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to meet you.

Why You'll Love Working at Coastal Orthopedics

Make a Meaningful Impact

As a Front Desk Specialist, you'll play a vital role in shaping each patient's experience. Your professionalism, compassion, and attention to detail help ensure patients feel welcomed, informed, and cared for from check-in to check-out.

Join a Team That Supports You

Work alongside experienced physicians, clinical professionals, and administrative staff who value teamwork, respect, and a shared commitment to excellence.

Grow Your Career

We are committed to developing our employees through ongoing training, learning opportunities, and potential career advancement within our growing organization.

Enjoy Comprehensive Benefits

We offer a competitive benefits package, a stable full-time schedule, and a workplace culture that values work-life balance and employee well-being.

Work in a Modern Healthcare Environment

Our state-of-the-art facilities and advanced technology allow you to perform your job efficiently while supporting exceptional patient care.

What You'll Do

• Greet patients and visitors with professionalism, warmth, and courtesy
• Check patients in and out while ensuring a seamless visit experience
• Verify and update demographic, insurance, and registration information
• Collect co-pays, deductibles, balances, and other patient payments
• Explain financial responsibilities clearly and professionally
• Assist with medical collections and follow-up on outstanding patient accounts
• Coordinate with Billing, Insurance, and Financial Counseling teams to ensure accurate and efficient processes
• Answer phones, schedule appointments, and support daily front office operations

What We're Looking For

• High school diploma or equivalent required
• Previous medical office or healthcare experience preferred
• Exceptional customer service and communication skills
• Strong attention to detail and accuracy
• Ability to multitask and remain organized in a busy environment
• Positive attitude and commitment to providing an outstanding patient experience

Join Our Team

At Coastal Orthopedics, every team member plays an important role in improving the lives of our patients. If you're looking for a rewarding career with a respected healthcare organization where you can make a difference every day, we encourage you to apply.

Apply today and become part of a team dedicated to helping patients move better, feel better, and live better.

Coastal Orthopedics is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.