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Full-time
high school
Company Incentive Program, Paid Time Off, Medical plans, 401(k) with company match, Employer-paid life insurance, Employee Assistance Program
Posted 5d ago
~40 hrs/week
Responsibilities
The Client Relationship Manager serves as the primary liaison between corporate clients, internal teams, and service providers to manage a dedicated portfolio of accounts. They are responsible for ensuring service performance, meeting KPIs, and driving business growth through strategic relationship management.
Requirements
Candidates must have a high school diploma or GED and at least 3 years of experience in client relationship or operational leadership roles. Proficiency in CRM tools, financial metrics, and Microsoft Office is required.
Full job description
Client Relationship Manager
Client ownership. Strategic impact. Trusted partnerships. If you’re confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.
Sewell, New Jersey / Naples, Florida
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.
We believe strong client relationships are built through accountability, communication, and teamwork.
What You’ll Do
You’ll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.
Build and maintain strong client relationships to retain and grow business
Manage a dedicated portfolio of client accounts
Lead client meetings and support Quarterly Business Reviews (QBRs)
Handle escalations and coordinate resolution with Operations and ISP partners
Oversee work order activity, service performance, and SLAs
Review financial reporting, monitor margins, and address billing or proposal issues
Collaborate with Sales on growth opportunities and maintain CRM activity
Mentor and support Client Relationship Specialists and Associates
Ensure KPIs, productivity goals, and client expectations are consistently met
Who Thrives in This Role
Relationship-focused professionals comfortable working with corporate clients
Strong communicators who can address service, pricing, and performance questions
Organized, strategic thinkers who manage multiple priorities effectively
Team-oriented leaders who enjoy mentoring and collaboration
Requirements
High school diploma or GED
3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
Strong understanding of client service, financial metrics, and KPIs
Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
Ability to travel up to 10% as needed
Pay & Perks
Competitive starting salary at $60k based on experience
Eligibility for Company Incentive Program
PTO package including Holiday, vacation, personal and sick time
Medical plans with employer contribution
401(k) with company match
Employer-paid life insurance ($15,000)
Employee Assistance Program (EAP) with insurance plan
Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
Company-sponsored engagement and philanthropic events
Our Values
Innovation: Driving results through technology and operational excellence
Helping: Supporting clients, communities, service providers, and employees
Together: Building trusted partnerships through teamwork and respect
Equal Opportunity Employer NEST is proud to be an Equal Opportunity and Equal Pay Employer.
If you’re ready to own client relationships and make a real impact apply today. We’re excited to meet you.
Empowering business leaders and facility management teams with informed insights to make smarter decisions.
Industry
Facilities Services
Company size
201-500 employees
Founded
1994
Headquarters
Sewell, New Jersey
LinkedIn followers
9,360
With 30 years in the industry, NEST is the premier, multi-facility strategic partner providing organizations a fully executed program and 360◦ view of their facilities management spend. NEST works with organizations to pivot away from legacy thinking and cost models that impacts their facility maintenance and construction projects. NEST takes our financial wherewithal to leverage technology to empower our customers. Engaging with the NEST business model: financial analysis combined with our industry-leading technology and ISP Provider network, customers have access to data and analytics to enable more strategic business decisions while containing costs, reducing FM expenses and bringing projects in on-time and on-budget.
Offices: 591 Mantua Blvd, Suite 101, Sewell, New Jersey 08080, US · 75 Vineyards Blvd., 4th Floor, Naples, FL 34119, US
IFM - Integrated Facilities ManagementCMMSBusiness AnalyticsRisk Management100% Service Provider ComplianceCustomizable TechnologyBudget and ForecastingCloudMicrosoft Power BIand Operational Excellence
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