London, England, United Kingdom · Remote OK
Cruise Administration Services, Inc., a Carnival Cruise Line entity in the Philippines, is currently looking for a Analyst, Chargeback and Collections. Only candidates located in the Philippines to apply. Job Summary: Th…
Skills: Chargeback Management, Collections, Payment Reconciliation, Cash Applications, Financial Reporting
Southampton, England, United Kingdom · Hybrid
Our Holland America Line & Seabourn Contact Centre Operations (CCO) team is in search of a Reservations Improvement Manager, who is crucial in supporting our CCO direction and nurturing a high-performing team. Your accou…
Skills: Excel, Data Analysis, Reservation Systems, Audit and Compliance, Training Design
Miami, Florida, United States · Hybrid
The Senior Accountant at Global Accounting & Reporting Services is responsible for various corporate accounting tasks and controls. This position plays an integral role in ensuring external and intercompany transactions …
Skills: Corporate Accounting, Global Consolidation, Balance Sheet Reconciliation, SOX Controls, Journal Entry Preparation
Seattle, Washington, United States · Hybrid
$159k–$214k/yr
Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey…
Skills: Product Strategy, Portfolio Management, PMO Leadership, Change Management, Governance Models
Miami, Florida, United States · Hybrid
The Manager of Stakeholder Engagements for the Caribbean Region will be responsible for working closely with the Senior Vice President, Government & Destination Affairs relations and will support functions across the tea…
Skills: Stakeholder Engagement, Project Planning, Relationship Management, Microsoft 365, PowerBI
Fort Lauderdale, Florida, United States · Hybrid
One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our…
Skills: Performance Management, Employee Relations, Coaching, Talent Development, Change Management
Miami, Florida, United States · Hybrid
The Senior Analyst, IT Finance, supports the annual capital & operating plans and quarterly forecast processes while managing key month‑end close activities for Corporate Support. Core responsibilities include reviewing …
Skills: Financial Consolidation, Capital Planning, Financial Modeling, Month-end Close, Budget Forecasting
Seattle, Washington, United States · On-site
Seattle, WA Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We’re innovators in Alaska and Yukon touris…
Skills: Retail Purchasing, Merchandising, Vendor Management, Inventory Management, Price Setting
Doral, Florida, United States · Hybrid
The Payroll Specialist uses specialized knowledge to perform activities related to timely and accurately prepare, process, audit and reconcile multi-site, multi cycled, multi-currency domestic and international $1B payro…
Skills: Payroll Processing, Multi-currency Payroll, Payroll Auditing, Tax Calculation, Reconciliation
Miami, Florida, United States · Remote OK
The Sr Manager, Fleet Finance Operations provides strategic leadership and operational oversight for all shipboard finance, financial technology (ATMs, Kiosks, etc.) and payroll functions across the fleet. This role is a…
Skills: Strategic Leadership, Financial Operations, Payroll Management, Business Process Improvement, Stakeholder Management
Seattle, Washington, United States · Remote Solely
Join Our Team and Help Create Unforgettable Guest Experiences Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration…
Skills: Customer Service, Problem Analysis, Negotiation, Microsoft O365, Computer Literacy
Miami, Florida, United States · On-site
The Senior Accountant at Global Accounting & Reporting Services is responsible for various corporate accounting tasks and controls. This position plays an integral role in ensuring external and intercompany transactions …
Skills: Accounting, Corporate Finance, Ethics, Compliance, Financial Reporting
Doral, Florida, United States · Hybrid
One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our…
Skills: Administrative Support, Microsoft Office Suite, Organizational Skills, Power Bi, Time Management
Miami, Florida, United States · Hybrid
The Associate Analyst, Port Operations is responsible for enterprise‑level port cost governance, financial accuracy, and performance optimization across assigned port operations . The role goes beyond transactional invoi…
Skills: Financial Analysis, Cost Governance, Excel, Oracle, Mark View
Seattle, Washington, United States · Hybrid
$90k–$121k/yr
Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey…
Skills: AI Operations, Change Management, Implementation Planning, KPI Design, Stakeholder Management
Miami, Florida, United States · Hybrid
The MAST (Maritime Asset Strategy & Transformation) Change & Communication Lead is responsible for leading the change and communication approach across transformation initiatives in the MAST program, ensuring stakeholder…
Skills: Change Management, Strategic Communications, Stakeholder Engagement, Change Impact Assessment, Readiness Assessment
Miami, Florida, United States · Hybrid
The Specialist, Event Planning leads the planning-site delivery, and post‑event analysis of premium, events supporting the Travel Agent distribution channel and Sales Leadership teams at Carnival Cruise Line. This role i…
Skills: Event Planning, Project Management, Budget Tracking, Vendor Management, Presentation Development
London, England, United Kingdom · Remote OK
Cruise Administration Services Inc. (CASI), a Carnival Cruise Line entity in the Philippines currently has a Lead, Oracle EBS Applications role available. Only candidates located in the Philippines to apply. Job Summary:…
Skills: Oracle EBS Financials, Accounts Payable, General Ledger, Purchasing, Fixed Assets
Southampton, England, United Kingdom · Hybrid
Set your sights on a future within Carnival Corporation with a role designed for aspiring professionals. This Analyst ISM in the Corporate team offers a unique blend of learning, growth, and hands-on experience in the he…
Skills: Database Management, Written Communication, Verbal Communication, Analytical Skills, Planning
Pasay, Metro Manila, Philippines · Remote OK
Cruise Administration Services Inc. (CASI), a Carnival Cruise Line entity in the Philippines currently has an Associate, System Administrator role available. Only candidates located in the Philippines to apply. Job Summa…
Skills: Oracle E-Business Suite, User Access Management, User Provisioning, System Maintenance, SOX Controls
London, England, United Kingdom • Remote OK
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Oversee and resolve credit card chargeback disputes and manage collections for outstanding onboard balances. Generate financial statements, process payment exceptions, and prepare monthly chargeback and collection reports.
Requires a Bachelor's degree in Accounting, Finance, or Business Administration with at least 5 years of experience in credit card processing and cash applications. Must be proficient in Microsoft Office and ERP systems, and amenable to working EST hours.
Cruise Administration Services, Inc., a Carnival Cruise Line entity in the Philippines, is currently looking for a Analyst, Chargeback and Collections. Only candidates located in the Philippines to apply.
This position involves overseeing and resolving credit card chargeback conflicts, including those involving PayPal and Bon Voyage, to guarantee prompt and precise reactions to all disputes. The role will require creating monthly spreadsheets for JNR (a collection agency) with necessary documentation and producing balance due letters for outstanding balances on board. Moreover, the position will involve generating biweekly statements for receivables related to reservations and onboard accounts.
The person will be responsible for handling Payment Gate payment exceptions and investigating email inquiries about Payment Gate and FunShipPay transactions. This position also plays a role in preparing monthly chargeback and collections reports, guaranteeing accuracy and fullness of data. Regular engagement with different teams, banks, credit card companies, and external debt collectors is necessary. Success in this role requires strong organizational abilities, keen attention to detail, and advanced computer system proficiency.
Responding to credit card chargeback and dispute situations, including those involving PayPal and Bon Voyage, will be your responsibility as a Senior Analyst Credit Card Payment Systems & Cash Applications. This involves supplying the required supporting evidence via banking websites to guarantee each case is resolved accurately and on time.
Accountable for the preparation of monthly spreadsheet for JNR (collection agency), ensures that all required supporting documentation is accurately compiled and included to facilitate effective collection efforts.
Overseeing & conducting thorough research on daily PayPal inquiries, taking full accountability for transactions requiring further investigation to ensure proper handling and compliance.
Responsible for generating biweekly balance due letters for onboard balances and biweekly receivable statements for reservations and onboard.
The role is also accountable for processing the daily Payment gate payment exceptions, ensuring prompt and precise resolution of any issues.
Conduct research and to email inquiries regarding PaymentGate and FunShip Pay payment transactions, providing reliable and well-informed resolutions.
Provide assistance in the preparation of monthly chargeback and collection reporting, ensuring accuracy and timely delivery while adhering to established processes and guidelines.
A Bachelor's degree in Accounting, Finance, Business Administration, or a related field is required
A minimum of 5 years of experience in Accounting field related to credit card processing, cash applications, or a related finance role, with a focus on chargebacks, disputes, and payment reconciliation
Proven experience in handling credit card chargebacks, payment exceptions, and working with collection agencies or external debt collectors
Solid understanding of financial systems, accounting processes, and payment processing platforms such as PaymentGate, FunShipPay, PayPal, and Bon Voyage
Atleast 3 years of experience in the operations, preferably in crew manning
Proficiency in Microsoft Office (Excel, Word, Power point)
Technical Experience in ERP Accounting System
Must be amenable to work in EST
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Carnival Corporation Ltd. (NYSE: CCL) is the largest global cruise company, and among the largest leisure travel companies, with a portfolio of world-class cruise lines and a fleet of over 90 ships. Together its cruise lines – including AIDA Cruises, Carnival Cruise Line, Costa Cruises, Cunard, Holland America Line, P&O Cruises, Princess Cruises, and Seabourn – visit more than 800 ports around the world and account for nearly 40% of the overall cruise market globally. In 2024, the company’s talented workforce of over 160,000 team members from 150 countries delivered unforgettable happiness to approximately 13.5 million guests by providing extraordinary cruise vacations, while honoring the integrity of every ocean sailed, place visited, and life touched. Carnival Corporation owns and operates eight destinations globally, designed exclusively for guests of the company’s cruise lines, as well as Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. The company is listed and traded on the New York Stock Exchange and is included in the S&P 500 index in the US.
Offices: 3655 NW 87th Avenue, Miami, FL 33178, US
Carnival Corporation Ltd. (NYSE: CCL) is the largest global cruise company, and among the largest leisure travel companies, with a portfolio of world-class cruise lines and a fleet of over 90 ships. Together its cruise lines – including AIDA Cruises, Carnival Cruise Line, Costa Cruises, Cunard, Holland America Line, P&O Cruises, Princess Cruises, and Seabourn – visit more than 800 ports around the world and account for nearly 40% of the overall cruise market globally. In 2024, the company’s talented workforce of over 160,000 team members from 150 countries delivered unforgettable happiness to approximately 13.5 million guests by providing extraordinary cruise vacations, while honoring the integrity of every ocean sailed, place visited, and life touched. Carnival Corporation owns and operates eight destinations globally, designed exclusively for guests of the company’s cruise lines, as well as Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. The company is listed and traded on the New York Stock Exchange and is included in the S&P 500 index in the US.
Offices: 3655 NW 87th Avenue, Miami, FL 33178, US
