Miami, Florida, United States · Hybrid
$72k–$98k/yr
Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey…
Skills: AI Innovation, Business Analysis, Stakeholder Engagement, POC Development, Cloud Platforms
Miami, Florida, United States · Hybrid
The Senior Human Resources Business Partner (Sr. HRBP) will act as a trusted strategic advisor to senior business leaders, providing expert HR guidance aligned to organizational and functional objectives. This role will …
Skills: Strategic HR Partnership, Workforce Planning, Employee Relations, Performance Management, Organizational Design
Miami, Florida, United States · Hybrid
The Technical Operations Manager (TOM) serves as the primary shoreside technical leader and single point of accountability for assigned vessels, ensuring safe, reliable, compliant, and cost-effective operations. The role…
Skills: Marine Engineering, Vessel Maintenance Planning, Regulatory Compliance, Budget Management, Dry-dock Execution
Fort Lauderdale, Florida, United States · Hybrid
One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our…
Skills: Strategic Leadership, Hotel Operations Management, Financial Budgeting, Guest Experience Optimization, Team Leadership
Hamburg, Germany · Hybrid
Trade Marketing DACH Specialist (m/f/d) Bring your commercial mindset and market expertise into action. Join us in Hamburg as Trade Marketing DACH Specialist, where you will play a pivotal role in shaping how Costa conne…
Skills: Trade Marketing, Sales Marketing, Data Analysis, Project Coordination, Budget Tracking
Davie, Florida, United States · Hybrid
The Supervisor, Pro DJ and Digital Music at Carnival is responsible for overseeing all recorded music and music videos played onboard the fleet, as well as managing the Pro DJ program, which includes the largest nightclu…
Skills: DJ Program Management, Music Production, Budget Management, Vendor Management, People Management
Doral, Florida, United States · Hybrid
The Director, Strategic Sourcing - Indirect will: Lead the development and execution of strategic sourcing initiatives across Indirect spend categories (Marketing) and Onboard Revenue categories (Retail Concessionaires),…
Skills: Strategic Sourcing, Category Management, Stakeholder Management, Spend Analytics, Contract Negotiation
Miami, Florida, United States · Hybrid
The Web Content Senior Specialist contributes to the day-to-day content operations for carnival.com, focused on non-booked guests, throughout the entire content lifecycle including: development, CMS implementation, maint…
Skills: Content Management Systems, SEO, ADA Compliance, HTML, CSS
Miami, Florida, United States · Hybrid
Support the Technical Operations Manager, Hotel Superintendent and Technical Operations Director by managing logistical, administrative and procurement tasks involved in ship maintenance. This includes the development of…
Skills: Microsoft Office Suite, Procurement Process, Communication, Interpersonal Skills, Marine Technical Compliance
Doral, Florida, United States · Hybrid
One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our…
Skills: Pricing Strategy, Market Analysis, Financial Modeling, Data Analysis, Revenue Management
Miami, Florida, United States · Remote OK
The Senior Engineer, DevOps is responsible for designing, implementing, automating, and supporting the organization's cloud and on-premises infrastructure, CI/CD pipelines, deployment frameworks, and operational tooling.…
Skills: CI/CD, Infrastructure as Code, Terraform, Kubernetes, Docker
Miami, Florida, United States · Hybrid
The Supply Chain Senior Specialist is responsible for supporting inventory planning, forecasting, and allocation across Carnival’s shipboard retail operations, shore-based warehouses, and eCommerce platforms. This role a…
Skills: Inventory Planning, Forecasting, Supply Chain Operations, Vendor Management, Data Analysis
Miami, Florida, United States · Hybrid
The Specialist, Communications at Carnival Cruise Line supports the execution of internal communications strategies, ensuring effective messaging and engagement for shipboard and shoreside team members. Reporting to the …
Skills: Internal Communications, Content Creation, SharePoint, Executive Communications, Corporate Writing
Fort Lauderdale, Florida, United States · Hybrid
One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our…
Skills: Social Listening, Digital Sentiment Intelligence, Reputational Risk Management, Crisis Preparedness, Data Analysis
Grand Turk, Turks and Caicos Islands · On-site
HOUSEKEEPER Reports To: Housekeeping Supervisor / Assistant Maintenance Manager Job Summary Under the general direction of the Housekeeping Supervisor or Assistant Maintenance Manager, the Housekeeper is responsible for …
Skills: Sanitization, Facility Maintenance, Customer Service, Cleaning Equipment Operation, Health and Safety Compliance
Southampton, England, United Kingdom · Hybrid
We are seeking a highly experienced Senior Director – Electrical, Automation, Safety & Nautical (EASN) to provide senior technical leadership and act as Carnival Corporate Shipbuilding’s recognised technical authority ac…
Skills: Technical Leadership, Electrical Power Generation, Automation and Control Systems, Integrated Safety Systems, Nautical Systems
Doral, Florida, United States · Hybrid
The Supervisor, Biomedical Maintenance & Medical Asset Management is responsible for leading and executing the end-to-end biomedical maintenance program and lifecycle management of medical equipment supporting Carnival C…
Skills: Biomedical Maintenance, Asset Lifecycle Management, Preventive Maintenance, Calibration, Troubleshooting
Seattle, Washington, United States · Hybrid
$71k–$96k/yr
Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey…
Skills: Capital Expenditure Management, Financial Modeling, IRR Analysis, NPV Analysis, ROI Analysis
Seattle, Washington, United States · Hybrid
$107k–$145k/yr
Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey…
Skills: Oracle ERP EBS R12, OBIEE, MarkView, Financial Systems Administration, SQL
Fort Lauderdale, Florida, United States · Hybrid
One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our…
Skills: Casting, Talent Acquisition, Recruitment, Database Management, Social Media Management
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The AI Innovation Analyst is responsible for developing proof-of-concepts (POCs) that create measurable value through AI-driven tools and collaborating with stakeholders to refine these solutions. This role also involves understanding business functions and translating operational pain points into actionable requirements.
Candidates should have a bachelor's degree in a relevant field, with a preference for a master's degree. Experience in AI tools and hands-on building experience are essential, along with strong analytical and communication skills.
Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.
We’re looking for an experienced AI Innovation Analyst to fill this role. The AI Innovation Analyst operates as an embedded specialist within a specific business function at Holland America Line and Seabourn, serving as a core contributor to the organization’s AI Innovation team. The role spans deep domain immersion, hands‑on solution development, and cross‑functional collaboration with both operational stakeholders and Technical Automation. The analyst is responsible for understanding how the assigned business area functions day to day, identifying where AI‑driven tools can create measurable value, and developing proof‑of‑concepts (POCs) that are built with production scalability in mind. This position sits at the center of a modern, iterative operating model that bridges business operations and technology delivery.
Here’s a summary of what Holland America Line is looking for in its AI Innovation Analyst. Is this you?
Responsibilities
POC Development & Delivery
Build functional POCs — including dashboards, automated workflows, and decision-support tools — and put them in the hands of business users for structured testing and feedback.
Iterate rapidly on POCs based on user feedback, refining functionality until the solution meets the majority of business requirements.
Collaborate with Technical Automation throughout the build process — from early architectural alignment through production engineering — ensuring shared context, not just a handoff. Prepare and maintain documentation including functional specifications, architectural decisions, known limitations, and outstanding requirements.
Maintain code quality, architecture standards, and documentation to ensure all POCs are production-ready at handoff.
Adhere to and assist in defining technical standards for creating scalable POCs.
Business Analysis & Stakeholder Engagement
Develop thorough working knowledge of your assigned business function, including its core workflows, performance measurement, and operational constraints.
Serve as the primary liaison between business stakeholders and the AI Innovation team, translating operational pain points into clear, actionable requirements.
Identify and prioritize AI opportunities where automation, prediction, or intelligent tooling can measurably improve efficiency, reduce cost, or enhance decision-making.
Develop business cases that quantify AI impact in terms leadership uses to make decisions.
Innovation & Capability Development
Work with the Director, AI Innovation to scope emerging capabilities relevant to your business domain.
Support emerging builders within business teams by providing technical guidance, quality assurance, and a clear path from prototype to production.
Performs other duties as assigned
Requirements
Bachelor's Degree in Business, Data Science, Computer Science, Information Systems, Engineering, or a related field required.
Master's Degree in Data Science, Business Analytics, Computer Science, or a related field preferred.
No minimum years of experience required — recent graduates with strong building capability and genuine curiosity for AI are encouraged to apply.
Experience in cruise, travel, hospitality, or related operations is a plus.
Experience with LLM APIs (OpenAI, Anthropic, etc.) and prompt engineering.
Familiarity with RAG (Retrieval-Augmented Generation) architectures.
Cloud platforms (AWS, Azure, or GCP).
API integration and REST API development.
Version control with Git/GitHub.
Familiarity with vector databases (Pinecone, Weaviate, ChromaDB).
Exposure to agentic AI frameworks (LangChain, LangGraph, AutoGen, CrewAI).
Basic front-end skills (HTML/CSS/JS or a framework like React) for POC UI.
Strong analytical and problem-solving capability, with the ability to learn new operational domains quickly.
Hands-on building experience — you have built a working tool, dashboard, automation, or application, whether in a professional, academic, or personal context. Experience with AI-native development tools such as Claude Code, Cursor, or Kiro is a must.
Hands-on building experience — you have built a working tool, dashboard, automation, or application, whether in a professional, academic, or personal context. Experience with AI-native development tools such as Claude Code, Cursor, or Kiro is a strong plus.
Ownership mindset — you take responsibility for outcomes from problem identification through to adoption, and you stay engaged until the solution is actually working for its users.
Clear communication skills across technical and non-technical audiences, with the ability to translate between business language and technical requirements.
Genuine interest in emerging technology and a drive to apply it to real operational problems — you follow how AI tooling is evolving because you're curious.
Foundational technical skills in Python, SQL, and AI/ML tooling are required.
This is a hybrid position, based in our Seattle office. Candidates must be comfortable coming into the office 4 days/week (currently Monday-Thursday)
What You Can Expect
Base Salary/Hourly Range: $72,200 to $97,500. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
Our Culture…Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]
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Carnival Corporation Ltd. (NYSE: CCL) is the largest global cruise company, and among the largest leisure travel companies, with a portfolio of world-class cruise lines and a fleet of over 90 ships. Together its cruise lines – including AIDA Cruises, Carnival Cruise Line, Costa Cruises, Cunard, Holland America Line, P&O Cruises, Princess Cruises, and Seabourn – visit more than 800 ports around the world and account for nearly 40% of the overall cruise market globally. In 2024, the company’s talented workforce of over 160,000 team members from 150 countries delivered unforgettable happiness to approximately 13.5 million guests by providing extraordinary cruise vacations, while honoring the integrity of every ocean sailed, place visited, and life touched. Carnival Corporation owns and operates eight destinations globally, designed exclusively for guests of the company’s cruise lines, as well as Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. The company is listed and traded on the New York Stock Exchange and is included in the S&P 500 index in the US.
Offices: 3655 NW 87th Avenue, Miami, FL 33178, US
Carnival Corporation Ltd. (NYSE: CCL) is the largest global cruise company, and among the largest leisure travel companies, with a portfolio of world-class cruise lines and a fleet of over 90 ships. Together its cruise lines – including AIDA Cruises, Carnival Cruise Line, Costa Cruises, Cunard, Holland America Line, P&O Cruises, Princess Cruises, and Seabourn – visit more than 800 ports around the world and account for nearly 40% of the overall cruise market globally. In 2024, the company’s talented workforce of over 160,000 team members from 150 countries delivered unforgettable happiness to approximately 13.5 million guests by providing extraordinary cruise vacations, while honoring the integrity of every ocean sailed, place visited, and life touched. Carnival Corporation owns and operates eight destinations globally, designed exclusively for guests of the company’s cruise lines, as well as Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. The company is listed and traded on the New York Stock Exchange and is included in the S&P 500 index in the US.
Offices: 3655 NW 87th Avenue, Miami, FL 33178, US
