Jobs at Fracht Group - North America (Now Hiring) — 5 open

Position Overview: We are seeking a highly motivated Technical Support Agent to join our team. The primary responsibilities of this role will include providing end-user support by setting up new workstations, assisting with asset management, and performing tier 2 desktop support for both local and remote users.

Key Responsibilities:

• Set up new workstations for employees, ensuring all necessary software and configurations are installed and functional.
• Assist with asset management, including tracking hardware and software inventory, and ensuring compliance with company policies.
• Provide tier 2 desktop support for both local and remote users, addressing technical issues promptly and effectively, regardless of their location.
• Troubleshoot hardware and software problems, escalating more complex issues to the appropriate teams when necessary.
• Maintain documentation of support activities, including resolutions and troubleshooting steps.
• Follow established policies and procedures to provide consistent workspace to our clients

Qualifications:

• 2+ years of experience in a technical support role, preferably in a corporate environment.
• Strong knowledge of desktop operating systems, including Windows and Office 365.
• Familiarity with hardware and software installation and troubleshooting.
• Experience with Microsoft 365 administration, managing users, licensing, and email.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Experience with ticketing systems and asset management tools is a plus.

Benefits:

• Hybrid work from home schedule
• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and advancement

Diversity and Inclusion

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.