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$144k–$226k/yr
Full-time
Competitive compensation, Equity grants, Retirement plans, Employee stock purchase plans, Flexible paid time off, Medical insurance
Posted 2d ago
~40 hrs/week
Responsibilities
The Senior Creative Operations Lead will design and evolve operational systems to manage the end-to-end creative workflow for global brand campaigns and production. They will act as a strategic partner to leadership, ensuring alignment, resource efficiency, and financial rigor across the creative organization.
Requirements
Candidates must have 8–10+ years of experience in creative project management or operations, with a proven track record of leading in-house brand teams. The role requires deep expertise in creative workflows, systems thinking, and the ability to influence cross-functional teams without direct authority.
Full job description
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
As the Senior Creative Operations Lead, Brand, you own how work moves through the Brand organization. You design, evolve, and lead the operational systems that enable high-quality creative output across campaigns, content, events, video, and evergreen production—globally and at scale.
You operate as a highly senior individual contributor and strategic operator, acting as a trusted partner to Creative Directors, Associate Creative Directors, and Marketing leadership. Your work brings calm to complexity, alignment across teams, and rigor to how creative work is planned, delivered, and sustained.
WHAT YOU'LL DO
Brand Operations Strategy & Ownership
Own and evolve the end-to-end creative operations model for the Brand team—from intake through launch
Define and continuously improve intake, briefing, resourcing, prioritization, and delivery processes
Serve as the senior point of accountability for how work flows across creative, production, and execution
Drive cross-Marketing alignment on operating models, expectations, and ways of working
Act as a strategic partner to Marketing, PMM, Events, Growth, and Regional teams
Planning, Capacity & Delivery Enablement
Partner with creative leadership to forecast workload, capacity, and resourcing needs
Balance internal teams, freelance support, and agency partners to enable scale and specialization
Set clear expectations around scope, timelines, and delivery—and hold teams accountable
Proactively identify risks, dependencies, and tradeoffs, guiding teams toward resolution
Navigate ambiguity and competing priorities with confidence, diplomacy, and decisiveness
Systems, Process & Tooling
Own and optimize Asana workflows, templates, SLAs, and reporting across Brand
Build scalable operational playbooks for campaigns, events, video, and always-on production
Identify and implement tools, automation, and AI-assisted workflows where they meaningfully improve speed, quality, or visibility
Ensure operational systems support both creative excellence and team sustainability
Financial & Vendor Stewardship
Oversee creative budgets, vendor spend, and forecasting in partnership with Finance
Lead agency onboarding, scoping, and procurement needs
Ensure financial rigor, transparency, and efficiency across Brand production
Partner with People, Finance, and Marketing leadership on org health, resourcing strategy, and long-term scale
WHO YOU ARE
8–10+ years of experience in creative project management, creative operations, or production management
Proven experience leading operations for in-house creative or brand teams
Deeply fluent in creative workflows across brand, campaigns, video, motion, and events
Trusted communicator who can influence without authority
Thrives in fast-paced, high-growth environments
Operates as the operational authority for Brand Creative.
Thinks in systems, not tasks; designs processes that scale
Influences without direct authority through trust, clarity, and consistency
Brings structure and calm to high-volume, high-visibility creative ecosystems
Balances strategic foresight with strong executional follow-through
Acts as a connective layer between creative ambition and operational reality
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $122,000 and $192,000/year, with an expected On Target Earnings (OTE) between $144,000 and $226,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at [email protected] for any requests or questions.To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at [email protected] promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2011
Headquarters
New York, New York
LinkedIn followers
288,948
Total funding
$314M
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News & World Report Best Companies to Work For, 2024 Best Small & Medium Workplaces in Europe by Great Place to Work®, 2024 Fortune Best Workplaces for Women™ by Great Place to Work® and was named a Leader by Gartner® in the 2024 Magic Quadrant™ for Multichannel Marketing Hubs and a Strong Performer in The Forrester Wave™: Email Marketing Service Providers, Q3 2024. Braze is headquartered in New York with 15 offices across AMER, LATAM, EMEA, and APAC. Learn more at braze.com.
Offices: 63 Madison Building - 28 E. 28th St.,, 12th Floor, New York, New York 10016, US · 114 Sansome St, San Francisco, California 94104, US · 12 Primrose St., 10th Floor, London, England EC2A 2EG , GB · 30 Raffles Place, Level 20, Singapore, 048622, SG · 1 N State St, Floor 10, Chicago, Illinois 60123, US
mobile engagementmobile marketingmarketing automation for appssoftwaredigital marketingcustomer engagementmarketing technologyemail marketingcross-channel marketingcustomer experience
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