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The Merchandising Service Associate is responsible for executing merchandising resets, maintaining accurate signage, and creating visually appealing product displays. They also assist customers with product inquiries and ensure merchandise is properly located and priced.
Requirements
Candidates must be able to read, write, and perform basic arithmetic, as well as lift at least 25 pounds. Preferred qualifications include experience with planograms, power equipment operation, and general retail merchandising.
Full job description
Your Impact at Lowe's
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If you want to build eye-catching displays and implement strategies that showcase in-demand products, you'll enjoy working with our Merchandising Services Team.
How We Support You
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules.
Keep your weekends free with a set weekday schedule.
Make your well-being a priority with multiple top-tier health insurance options.
Explore educational opportunities with Lowe's tuition assistance program.
Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
Gain extra savings with a 10% Associate Discount.
Learn new trade skills with our Track to the Trades program.
Live Nursery MST Associates may be required to work weekend shifts.
Your Day at Lowe's
As a Merchandising Services Associate, you ensure our store's signage, pricing information, and displays are accurate so merchandise is easy to locate. You create product displays that are safe, clean, visually appealing, and easy for customers to access.
While most of your time will be spent on activities that don't involve customer interaction, you may be expected to engage with customers when the opportunity arises. You'll be expected to listen to customers and answer questions, communicate product or warranty information, and assist in locating or handling merchandise.
Key Responsibilities
Complete merchandising resets and service-related projects according to Lowe's specifications and provide proof of completion for assigned tasks
Verify buyback items and ensure they are pulled, prepped, and ready for shipping
Update/validate wayfinding and product location signage, as well as digital maintenance of this information throughout the store
Confirm product pricing information is clearly visible and replace any missing price labels
Help drive add-on sales by staging clearance products, sorting products in proper locations, and ensuring displays are placed appropriately throughout the store
Repair/replace damaged or missing items, including signage, merchandise and displays.
Communicate project priorities, schedule, and needs with Merchandising Services Team and Manager
Analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders
Complete other duties as assigned
Minimum Qualifications
Read, write, and perform basic arithmetic (addition and subtraction)
Ability to hear, listen, and to communicate verbally with others
Utilize web-based computer programs to accomplish assigned tasks
Ability to sit and stand for long periods of time
Minimally lift 25lbs unassisted or over 25lbs with or without accommodation
Preferred Qualifications
Lowe's sales floor experience
Experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
Experience operating power equipment such as lifts, order pickers, and similar equipment
Working knowledge of essential tools (e.g., hand tools, drills, saws, etc.)
Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.
Travel Requirements
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
Working Conditions
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com
About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Offices: 1000 Lowes Blvd, Mooresville, NC 28117, US
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How much do Customer Service & Support jobs in North Carolina pay?
Based on 1770 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $44k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in North Carolina right now?
There are currently 23,878 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Allied Universal, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in North Carolina?
Yes — 1127 of the 23878 open customer service & support positions offer remote or hybrid work (551 remote, 576 hybrid).
How do I apply for Customer Service & Support jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in North Carolina