IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
Skills: Operations management, Distribution center management, Financial budgeting, Team leadership, Inventory control
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
Weekends MandatoryMust be at least 21 years of age$2500 Sign-on Bonus$23-$24.50 hourly depending on exp. IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through t…
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
Mount Pleasant, South Carolina, United States · On-site
$70k–$85k/yr
Entry level
Spanish Preferred IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, typ…
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
Skills: Sales management, Customer service, Merchandising, Team leadership, Coaching
The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of dig…
Bilingual Preferred - Spanish IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job P…
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
Weekends MandatoryMust be at least 21 years of age$2500 Sign-on Bonus$23-$24.50 hourly depending on exp. IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through t…
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
San Francisco, California, United States · On-site
$60k–$74k/yr
Entry level
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
Skills: Sales, Customer service, Product knowledge, Relationship management, Communication
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
SHIFT: Tuesday - Saturday 11:30 AM - 8 PM IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current in…
Skills: Warehouse operations, Inventory management, Order picking, Packing, Shipping
Charlottesville, Virginia, United States · On-site
$90k–$110k/yr
Mid level
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
Skills: Sales management, Team leadership, Coaching, Inventory management, Merchandising
Tue-Sat 9am-5:30pmMust be comfortable working in an office setting IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To vi…
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY: Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into …
Skills: Sales management, Customer experience, Team leadership, Coaching, Merchandising
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$100k–$115k/yr
Full-time
high school, bachelor degree
401(k) with employer matching, Mental health and life resources, Medical plan, Dental plan, Prescription plan, Vision plan
Posted 12h ago
Apply by Aug 19
~40 hrs/week
Responsibilities
The Manager, General Operations 3 is responsible for overseeing the daily operations of a distribution center, including managing financial objectives and team performance. They ensure adherence to safety protocols, operational policies, and provide strategic leadership to maintain high standards of customer service.
Requirements
The position requires a high school diploma or equivalent, with a bachelor's degree in business or a related field preferred. Candidates should have at least 7 years of operations experience and 5 years of managerial experience.
Full job description
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:
Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.
Is your current job a nightmare? Make it a dream job at Mattress Firm®!
Join Mattress Firm and have the job of your dreams!
Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.
From picking and loading the correct merchandise to ensuring on time arrival and product setup, our supply chain team ensures that the final step of the Mattress Firm shopping experience goes smoothly. When you work in our warehouses, you’ll play a vital part in helping people sleep well so they live well every day.
Job Details:
The Manager, General Operations 3 contributes to Mattress Firm's success by efficiently managing the day-to-day operations of their assigned distribution center, leading and developing the distribution center team, and meeting organizational financial objectives. This individual ensures that standard operating procedures are followed in accordance with safety policies and procedures, proper training of distribution center staff, and that the distribution center provides world class service to internal and external customers. The Manager, General Operations 3 runs a tier 1 building.
Essential Responsibilities
Responsible for efficient day-to-day operations of the distribution center
Meet overall financial objectives of the distribution center compared to budget
Train team members in understanding distribution center financial and operational goals
Create and foster an environment of trust, open two-way communication, and cohesive team effort
Provide strategic vision and communicate organizational mission and values to the team
Educate team members and contract employees on customer satisfaction measures and hold them accountable to results
Hold monthly distribution center-wide meetings to communicate organization/distribution center wins and opportunities and speak to any questions or concerns
Hold one-on-one meetings with direct reports at least twice a month
Ensure the distribution center meets company standards on appearance, cleanliness, and functionality
Develop, implement, review, and enforce operational processes, policies, and procedures
Collaborate with sales partners to ensure delivery of exceptional customer service
Facilitate resolution of customer service issues
Manage the distribution center schedule
Prepare reports on distribution center financials, KPIs, business reviews, and other metrics as required by deadlines given
Partner with Inventory Planning to assess and forecast inventory needs
Conduct required physical cycle counts, review discrepancies, and make appropriate corrections
Provide safety and other training and periodic retraining to all team members and contract employees in the distribution center
Monitor employee time records and review/approve paid time off and leave of absence requests in accordance to policy and procedures
Recruit, interview, and participate in the hiring process for potential team members
Conduct coaching conversations, administer disciplinary action, and provide performance reviews
Complete all required training modules and certifications prior to the due date
Ensure all safety policies and procedures are followed to ensure a safe work environment for all
Communicate professionally with all internal and external contacts
Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation
Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations
Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy
Non-Essential Responsibilities
Participate in the creation of annual budget for distribution center
Identify opportunities and drive continuous improvement initiatives in the distribution center
Maintain optimal staffing levels and forecast future staffing needs
Represent the distribution center at regional operations and cross functional meetings
Participate in distribution center and organization-wide project teams and focus groups
Assist Loss Prevention with loss prevention audit and safety audits
Take an active role in onboarding and training new team members
Verify driver payroll for accuracy
Maximize operations to support sales
Execute company initiatives and other activities requested by supervisor
Update job knowledge by participating in educational opportunities
Contribute ideas on ways to optimize or improve the team, the department, and the Company
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments
Education
High School diploma or equivalent required
Bachelor's Degree Business, related field, and/or equivalent experience preferred
Professional Experience
7+ Years Operations experience preferred And
5+ Years managerial experience preferred
Skills List
Able to be open and approachable to build goodwill, positivity, and loyalty with team members
Ability to motivate and empower individuals and groups to greater participation, commitment, and high standards of performance
Capacity to build team spirit, encourage team collaboration, and identify hidden strengths of individuals and the team
Capable of identifying all aspects of a problem and understanding why a problem exists in order to develop a workable solution
Able to adapt to new situations, changes and shifts strategies to meet different types of challenges
Skillful in proper use of tools, hardware, software, and equipment to ensure optimal functioning
Ability to evaluate the impact of a business decision on the business' financial statements and financial wellbeing in the long term
Adept at collaborating with others to identify problems, provide advice, and develop agreeable solutions
Knowledge
Warehouse, logistics, or supply chain knowledge
Computer literacy in Microsoft products: Outlook, Excel, PowerPoint
Warehouse standard operating procedures
Basic retail operations
Inventory control
Safety policies and procedures
Financial analysis, reporting, and budgeting
Physical Demands
Warehouse Environment
Sitting frequently
Standing frequently
Walking frequently
Talking frequently
Hearing frequently
Lift or move up to 100 pounds
Usage of hands and fingers
Reaching with hands and arms
Stooping, kneeling, crouching, or crawling occasionally
Sight is required to ensure the safety of yourself and others.
Benefits Included:
Excellent career growth opportunities through on-the-job training and development programs
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription, and vision plans
Get paid on-demand
Base pay or uncapped commission
Employee discounts on Mattress Firm sleep products and accessories
Compensation:
Competitive pay range of $100,000 - $115,000 depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.
Pay amount does not guarantee employment for any particular time.
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
EOE/Vet/Disability
Now don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams! Ready to apply? Mattress Firm is accepting applications until: .
Diverse Candidates are Encouraged to Apply.
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Mattress Firm has been in the sleep industry for nearly 90 years. During that time, we've learned what it takes to become America's most trusted authority on sleep: experience and expertise. And because of that, you can rest assured our Sleep Experts® will match you to your perfect mattress—because everyone deserves a good night's rest.
Offices: 3250 Briarpark Dr, 400, Houston, Texas 77042, US
Mattress Firm has been in the sleep industry for nearly 90 years. During that time, we've learned what it takes to become America's most trusted authority on sleep: experience and expertise. And because of that, you can rest assured our Sleep Experts® will match you to your perfect mattress—because everyone deserves a good night's rest.
Offices: 3250 Briarpark Dr, 400, Houston, Texas 77042, US