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Lead operational performance across Illinois Home Health and Home Care agencies to reduce unbilled revenue and improve billing readiness. Establish accountability and sustainable processes to strengthen authorization and EVV compliance.
Requirements
Requires five or more years of progressive leadership experience in home health or post-acute care environments. Proficiency with Axxess and WellSky software and a strong understanding of revenue-impacting operational workflows are essential.
Full job description
Area Director of Operations – Illinois
Home Health & Home Care
Are you the type of operations leader who naturally spots what is broken, digs into the details, and drives teams toward better outcomes?
PurposeCare is looking for an experienced Area Director of Operations to support Home Health and Home Care operations across Illinois. This role is designed for a highly organized, data-minded, and action-oriented leader who can step into complexity, address operational gaps, and build sustainable processes across multiple agencies.
This position will play a key role in improving billing readiness, reducing aged unbilled revenue, strengthening authorization and EVV compliance, and creating greater accountability across operational teams.
If you enjoy solving problems, improving systems, and having direct but professional conversations when work is incomplete or inaccurate, this could be a great fit.
What You’ll Do
Drive Revenue-Impacting Operational Performance
Identify and resolve operational issues that delay billing, reimbursement, or revenue recognition.
Help reduce unbilled revenue greater than 30 days by uncovering the root causes behind delays and driving timely resolution.
Partner with agency leaders and Revenue Cycle teams to address workflow breakdowns, billing barriers, incomplete documentation, and operational backlogs.
Support cleanup efforts across both Home Health and Home Care operations.
Evaluate payer-related trends to determine where the greatest operational and financial challenges exist across Private Pay, Home Health, and Home Care services.
Strengthen Authorization, EVV, and Billing Readiness
Identify and address incomplete or denied authorizations that prevent services from being billed accurately and on time.
Monitor Electronic Visit Verification compliance and help agency teams resolve gaps.
Confirm that established payer rules and system workflows align with the services and visits being delivered.
Improve consistency and accuracy across authorization, scheduling, visit verification, documentation, and billing workflows.
Partner across departments to ensure operational requirements are completed before claims reach the Revenue Cycle team.
Lead Through Accountability and Problem Solving
Address incomplete, inaccurate, or delayed work directly and professionally.
Establish clear ownership, deadlines, and follow-up expectations.
Delegate effectively while maintaining accountability for results.
Escalate recurring issues, risks, and trends to leadership with clarity and urgency.
Balance immediate backlog cleanup with long-term process improvements that prevent the same problems from returning.
Help leaders and teams understand how their daily work affects revenue, compliance, and the overall health of the business.
Use Data to Drive Action
Review operational and financial reports to identify trends, gaps, and areas of risk.
Use Axxess and WellSky to investigate workflow issues and support corrective action.
Analyze aged unbilled revenue, authorization performance, EVV compliance, and other revenue-impacting measures.
Translate findings into practical action plans with measurable outcomes.
Monitor progress and ensure agreed-upon solutions are consistently followed.
What Success Looks Like
During the first several months, the Area Director of Operations will be expected to:
Develop a clear understanding of the current revenue and operational backlog.
Identify the primary causes of unbilled revenue greater than 30 days.
Reduce outstanding billing, authorization, documentation, and EVV issues.
Build sustainable processes that prevent recurring breakdowns.
Improve accountability and follow-through across agency teams.
Strengthen collaboration between Operations, Clinical, Revenue Cycle, and other support functions.
Create greater visibility into which payer types, service lines, and workflows require the most attention.
Success will be measured through improvements in areas such as:
Aged and unbilled revenue
Billing readiness and timeliness
Incomplete and denied authorizations
EVV compliance
Adherence to payer and visit requirements
Operational consistency across Home Health and Home Care agencies
What We’re Looking For
We are looking for someone who is:
A confident operator who is not afraid of professional accountability conversations.
Highly organized and naturally process-oriented.
Comfortable digging into the details to identify root causes.
Able to balance urgency, delegation, ownership, and follow-through.
Data-driven and comfortable using reports to guide decisions.
Skilled at building sustainable solutions rather than relying on temporary fixes.
Able to operate independently with limited day-to-day oversight.
Comfortable escalating risks, trends, and unresolved issues when appropriate.
Effective at partnering across multiple agencies, departments, and leadership levels.
Qualifications
Five or more years of progressive operations or leadership experience in Home Health, Home Care, post-acute care, or another distributed healthcare environment.
Strong understanding of revenue-impacting operational workflows, including billing readiness, authorizations, documentation, EVV, and payer requirements.
Experience working across multiple payer types and service lines.
Demonstrated success improving processes, resolving backlogs, and strengthening accountability.
Experience supporting multiple locations, agencies, or operational teams.
Strong analytical, organizational, communication, and stakeholder-management skills.
Ability to work autonomously in a changing, fast-paced environment.
Proficiency with:
Axxess
WellSky
Bachelor’s degree preferred.
Work Environment and Schedule
Illinois-based role with remote flexibility and regular in-office presence based on business needs.
Typical schedule is Monday through Friday, approximately 8:00 AM–4:30 PM.
Travel to Illinois agency locations may be required.
Qualifications
Are you searching for aPurpose? PurposeCare is Bringing Healthcare Home, and we want you to join our family
PurposeCareis a leading provider of home care and home health services in the Midwest and provides home-based care services to more than 3,000 clients a month carefully coordinated to keep clients healthy and safe at home. With excellent caregivers and innovative technology, PurposeCare ensures that our most vulnerable are provided with the support necessary to live full lives in their community. Your Care is Our Purpose.
As a growing company we provide:
A rewarding career making a difference, changing lives & communities
Schedule Flexibility
Ongoing growth, training & professional development
At PurposeCare, we believe care works best when it’s seamless, supportive, and rooted in the community.
For employees, that means steady hours, career growth opportunities, and a team that values your commitment. We know care isn’t just a job—it’s a calling.
For families and referral partners, it means trusted support across the full spectrum of care. From skilled home health to daily home care, our coordinated model helps patients recover safely, avoid unnecessary hospital visits, and live confidently at home.
With strong community ties, skilled clinicians, and trusted caregivers, we deliver more than care at home—we deliver peace of mind.
Offices: Chicago, IL 60656, US · 5455 Harrison Park Ln, B, Indianapolis, Indiana 46216, US · 2611 Waterfront Parkway East Dr, 390, Indianapolis, Indiana 46214, US · 5455 Harrison Park Ln, d, Indianapolis, Indiana 46216, US · 4403 Hamburg Pike, E, Jeffersonville, Indiana 47130, US
How many Administrative jobs are open in Chicago, IL right now?
There are currently 3,301 open administrative positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Chicago, IL?
Companies currently hiring include Chicago Public Schools, Northwestern Medicine, Becker Friedman Institute for Economics, Ann & Robert H. Lurie Children's Hospital of Chicago, UChicago Medicine Ingalls Memorial, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Chicago, IL?
Yes — 833 of the 3301 open administrative positions offer remote or hybrid work (142 remote, 691 hybrid).
How do I apply for Administrative jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.