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Remittance Processing Specialist II - Equipment Operator - 1st Shift
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$19/hr–$29/hr
Full-time
high school
Health insurance, Dental insurance, Vision insurance, Life insurance, Short-term disability, Long-term disability
Posted 2d ago
~40 hrs/week
Responsibilities
The Patient Service Representative is responsible for greeting and registering patients, managing appointment scheduling, and handling incoming telephone inquiries. They also perform billing tasks, maintain accurate medical records, and ensure efficient communication across the clinic.
Requirements
Candidates must have a high school diploma or equivalent and one to two years of related customer service experience. Proficiency with PC systems and the ability to handle difficult interactions in a high-volume environment are required.
Full job description
Department:
09121 AMG Chicago Irving and Western - Building Operations
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Hours:
Monday-Friday 9:30am-6:00pm (required 1 late night on a weekday from 11:30am-8:00pm)
Required Weekends- 730am-4:00pm (typically one weekend on a 5 week rotation; Saturday & Sunday)
Required Holidays 7:30am-4:00pm(rotating schedule, typically 2-3 Holidays per year)
Additional Information:
Spanish speaker, preferred.
PSR rotate coverage in a large variety of specialties and our Immediate Care
This is a very busy office that requires detailed multi-tasking to meet numerous goals.
Some goals consist of the following: site of service scheduling, Registration/Appointment request WorkQues, Outreach for Chronic management documentation (CMD) list, Medicare Wellness and additional measures.
Pay Range:
$19.80 - $29.70Major Responsibilities:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
1)• Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
2)• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
3)• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
4)• Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
5)• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
6)• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
7)• Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
8)• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
9)• Performs other related duties as required.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
1)• Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
2)• Enters patient charges into the EMR system according to established policies and procedures.
3)• Batches encounter forms and balances charges.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
3)• Releases information from records, only according to corporate policies and procedures.
1)• Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.
2)• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
Education/Experience Required:
• High school diploma or equivalent. • One to two years related customer service experience • Experience handling difficult caller/customers/patients.
Knowledge, Skills & Abilities Required:
• CRT/PC experience in a customer service setting. • Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred. • Strong communication skills. • Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
N/A
Physical Requirements and Working Conditions:
• Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space. • Exposure to ill patients. • Ability to work under stressful conditions with demanding customers.
Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Related keywords
Patient Service RepresentativeClinicRegistrationSchedulingEMRBillingInsuranceMedical RecordsCustomer ServiceeClinicalWorksChronic management documentationMedicareReferralsHealthcareAdministrativeData entry
Leading nationwide provider of substance use treatment offering a full continuum of care. #FreedomFromAddiction
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2012
Headquarters
Brentwood, Tennessee
LinkedIn followers
32,201
Total funding
$125M
American Addiction Centers (AAC) is a nationwide network of treatment centers, offering a full continuum of care. We take a holistic approach to addiction treatment — by addressing each client as a whole person. We work to consider how factors such as an individual’s lifestyle, environment, health, and co-occurring mental health disorders may play a part in his or her addiction to drugs or alcohol. We use evidence-based treatment approaches to help individuals struggling with substance use and co-occurring mental health disorders to overcome daily struggles and establish a healthy lifestyle.
Our Mission: To restore hope and empower individuals and families impacted by the disease of addiction. United by compassion and a commitment to inclusive care, we provide a foundation for lasting recovery that saves and transforms lives.
Our Vision: To foster a world free from the stigma of addiction, where quality treatment and support are accessible for all.
American Addiction Centers is constantly building our brand and expanding our treatment services to meet the needs of those struggling with substance use and mental health disorders. In order to accomplish this, we need top talented professionals in all departments to help us not only achieve our business goals, but to also continue rescuing those battling addiction. We’d love to have your join our team! See our open positions at americanaddictioncenters.org/careers.
Community Guidelines:
We treat others with respect and communicate with courtesy. We encourage positive engagement and thoughtful dialogue. We do not tolerate defamatory, harmful messages or hate speech, directed at either the company or another individual. We respect the privacy and personal information of our team as well as community members.
We reserve the right to delete or block individuals or users who violate our guidelines.
Offices: 500 Wilson Pike Circle, Suite 360, Brentwood, Tennessee 37027, US · 1171 107th Street, Grand Prairie, TX 75050, US · 2465 E Twain Ave, Las Vegas, NV 89121, US · 12012 Boyette Rd, Riverview, FL 33569, US · 24552 Pacific Park Dr, Aliso Viejo, California 92656, US
Dual DiagnosisMedical DetoxBehavioral Health ServicesLifestyle WellnessResidential Treatmentand Employee Care (EAP & MAP)Health CareAddiction TreatmentPharmaceutical
How many Administrative jobs are open in Chicago, IL right now?
There are currently 3,303 open administrative positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Chicago, IL?
Companies currently hiring include Chicago Public Schools, Northwestern Medicine, Becker Friedman Institute for Economics, Ann & Robert H. Lurie Children's Hospital of Chicago, UChicago Medicine Ingalls Memorial, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Chicago, IL?
Yes — 833 of the 3303 open administrative positions offer remote or hybrid work (143 remote, 690 hybrid).
How do I apply for Administrative jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.