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Skills: Warranty Processing, Claims Settlement, Billing, Microsoft Office, Technical Analysis
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Full-time
high school
Competitive Pay, Individual Bonus Opportunities, Technician Tool Allowance, 401k Plan With Strong Company Match, Employee Profit Sharing, Financial Wellness Coaching
Posted 25d ago
~40 hrs/week
Responsibilities
The Warranty Analyst is responsible for preparing, processing, and settling claim payments with Caterpillar and other vendors. They also communicate warranty guidelines to personnel and assist with warranty audits to ensure documentation requirements are met.
Requirements
Candidates should have an understanding of warranty processes, billing, and basic accounting, with proficiency in Microsoft Office. A high school diploma is preferred, and prior experience in the heavy machinery industry is highly desired.
Full job description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Warranty Analyst position is responsible for preparation, processing, and settling of claim payments, in a timely manner, to Caterpillar and various other authorized vendors while also providing support and information to our service departments when needed. Claims submitted will be monitored and settlements with unpaid balances will be either resubmitted or allocated appropriately. The Warranty Analyst will assist with warranty audits and communicate warranty guidelines, procedures and updates to appropriate personnel to assure warranty guidelines and documentation requirements are met.
Primary Responsibilities:
Involvement of the warranty registration and quoting process for coverages.
Determining expenses that our vendors would be responsible for under a contract agreement of coverage and seeking payment.
Working with our vendors and service departments to resolve any unpaid balances after that may be remaining after settlement.
Work with Account to allocate settled claims for remaining balances.
Communication of warranty guidelines, procedures and updates to appropriate personnel to assure warranty guidelines and documentation requirements are met.
Resolve any requests from our vendors if additional information is required for payment.
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Provide support to others in the department when required, to maintain even work flow.
Travel to branch locations when needed to support our service departments
Performed other duties as necessary.
Who We Are Looking For:
To be successful in this position you should have an understanding of warranty processes and billing. Knowledge of computer applications such as Microsoft Office, Internet Explorer, Google Chrome, as well as proficient in typing. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.
Education/Experience:
High school diploma or equivalent preferred.
Required Qualifications/Skills:
Good written and verbal communication skills.
Ability to read, analyzes, and interpret technical information (technician notes, vendor instructions, and specific warranty procedures/guidelines).
Skilled in ‘Basic’ computer applications including email and internet usage.
Ability to ask and properly respond to questions from customers and supervisors in a timely manner.
Ability to manage heavy work flow efficiently.
Basic accounting knowledge.
Preferred Qualifications/Skills:
Two years of experience in the heavy machinery industry.
Prior warranty experience
Understanding of basic hydraulics and mechanical aptitude
DBS system knowledge
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Related keywords
Warranty AnalysisClaims ProcessingCaterpillarHeavy MachineryBillingDBS SystemTechnical DocumentationVendor ManagementHydraulicsMechanical AptitudeMicrosoft OfficeAccountingAuditCustomer Service
Since 1914, the employees of Yancey Bros. Co. have proudly served our customers in the Construction, Roadbuilding, Mining, Aggregates and Agricultural communities by providing them with quality products, parts and service.
From our earliest days to the present, Yancey Bros. Co. strives to offer the highest level of customer dedicated products and services available. We remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.
As we celebrate our first century of service to Georgia and her citizens, the employees of Yancey Bros. Co. work hard to make our state a better place for all of us to call "home". Our employees' involvement with community groups, civic and church organizations, and hundreds of charities is just an example of our commitment to Georgia.
Likewise, our employees get up early and work hard each and every day to make sure our customers receive first-class quality services. We believe that if our customers are not successful, then Yancey Bros. Co. can't be successful.
We invite you to visit us online and see firsthand the many advantages available to you by doing business with Yancey Bros. Co., "The Nation's Oldest Caterpillar Dealer".
Offices: Corporate Headquarters, 330 Lee Industrial Blvd · Austell, US
Construction Equipment SalesConstruction Equipment ServiceHydraulic Sales & ServiceGenerator MaintenanceConstruction Equipment Rentaland Power & HVAC Rental
Based on 809 listings with disclosed salaries, most administrative jobs in Georgia pay between $48k–$95k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Georgia right now?
There are currently 7,979 open administrative positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Georgia?
Companies currently hiring include Northside Hospital, Emory Healthcare, PruittHealth, Emory University Department of Economics, Piedmont HealthCare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Georgia?
Yes — 1080 of the 7979 open administrative positions offer remote or hybrid work (399 remote, 681 hybrid).
How do I apply for Administrative jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.