What Do We Do? Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the und…
Treasure AI: Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, cont…
Skills: Solution Architecture, Data Integration, SQL, Python, JavaScript
About Monstro Monstro is a governed AI platform for regulated financial institutions. We give banks and wealth managers a way to deliver trusted advice digitally — to every client, not just the top tier. Institutions alr…
Skills: AI Agent Architectures, LLM Integration, Python, FastAPI, Distributed Systems
Job Title: Talent Acquisition and Development Lead Location: UK or US (EST Time Zone) Work Type: Remote, with at-will office access available at our London, UK and New York, NY locations About CreativeX: CreativeX is B2B…
Interactive Advertising Bureau is seeking a Full-Stack Developer to help build the next generation of internal business applications that power our organization. This is a hands-on engineering role focused on creating to…
Skills: React, Python, Microsoft Azure, JavaScript, TypeScript
About the role: The Enterprise Account Executive will be responsible for driving new customer acquisition and establishing and nurturing a strong pipeline of some of the largest accounts in the market. As an Enterprise A…
Grand Central/Prelude Applications Analyst II-Digital and Technology Partners- Remote
New York, New York, United States · Remote OK
$82k–$123k/yr
Mid level$42M raised
The Applications Analyst II designs and specifies information systems solutions to address business needs and the methods for installing them. Strength through Unity and Inclusion The Mount Sinai Health System is committ…
Skills: Information Systems Design, Grand Central Certification, Prelude Certification, IT Analysis, Healthcare IT
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room …
About Botify: Botify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, rel…
Lazard is one of the world’s preeminent financial advisory and asset management firms. Our people and culture make the difference. While global in presence and reach, ours is a close, collaborative community of just over…
Skills: AI Control Framework, Platform Architecture, Governance, Model Risk Management, MLOps
The Director, ERP, specializing in SAP, leads the strategy, implementation, and ongoing management of SAP ERP systems across the organization. This role requires deep SAP expertise, strong leadership, and a proven abilit…
Skills: SAP Strategy, SAP S/4HANA, Project Management, Team Leadership, Stakeholder Engagement
Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for NYS-based organizations. What: Hiring new team members with a background in healthcare, health information …
Skills: Clinical Data Analysis, HL7, FHIR, SQL, Tableau
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by mor…
Director of Sales Enablement Setpoint | New York, NY (Hybrid, Tues/Thurs) | Full-Time About the role Behind many of life’s biggest financial decisions such as buying a car, securing a mortgage, or financing a business, i…
Skills: Sales Enablement, Onboarding Infrastructure, Content Creation, Data Analysis, AI Implementation
Director - Strategy Consulting Partnerships North America
New York, New York, United States · Hybrid
$216k–$250k/yr
Senior+$2.4B raised
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s pos…
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised …
Alloy is where you belong! Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow …
Skills: Dbt, SQL, Snowflake, Data Modeling, Semantic Layer
Senior Software Engineer Dealpath is the AI-powered operating system for institutional real estate investing — purpose-built to help the world's leading firms capture more opportunities, make faster decisions, and execut…
Skills: Full Stack Engineering, AI-Assisted Development, Ruby, Flask, Node
Location Designation: Hybrid - 3 days per quarter Role Overview The DevOps Engineer is responsible for designing, implementing, and supporting secure, scalable, and highly automated cloud infrastructure and CI/CD solutio…
We are looking for a talented and experienced Quality Assurance Engineer to join our team at Cantor Fitzgerald Technology Markets LLC. In this role, you will play a crucial part in ensuring the quality and reliability of…
Skills: QA Testing, Financial Systems, Test Planning, JIRA, SQL
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$110k–$115k/yr
Full-time
Posted 30d ago
~40 hrs/week
Remote in United States
Responsibilities
The CSM will own relationships with Mid-Market ecommerce clients, acting as a trusted consultant to drive program strategy and value delivery. Key duties include managing renewals, forecasting revenue, and collaborating with internal teams to expand product adoption.
Requirements
Candidates must have previous experience servicing customers in the ecommerce space, preferably within a SaaS environment. Strong communication skills and the ability to thrive in a fast-paced startup environment are essential.
Full job description
What Do We Do?
Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.
We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.
The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.
Why Triple Whale Needs You:
As a Customer Success Manager at Triple Whale, you will focus on and support our ecommerce stores and/or our agency Mid-Market clients who maintain the relationship with the stores directly. You will be joining a growing global team of superstar CSMs who love to help and guide our clients to success.
This CSM will own relationships with our Mid-Market clients and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality.
What You'll Do:
Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for Triple Whale.
Revenue and renewal forecasting
Understand customers’ goals, and implementing tailored success plans
Drive executive level relationships, and identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals.
Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goal-setting, value delivery, account growth, new product adoption, and renewals
Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges
Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
Lead and present at client meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
Contribute to the continued development and improvement of the Triple Whale Customer experience
What You'll Bring:
Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment
Ability to thrive in a dynamic, fast paced startup environment
Superb written and verbal communication skills
Quick learner
Flexible, embraces change and new responsibilities
Excellent computer skills and tech savvy
Service-oriented, passionate about providing top notch service to our clients
Detail-oriented, capable of handling multiple responsibilities at once
Positive attitude, empathy, and high energy
Thrives in a collaborative team environment
Our Values
We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.
We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.
We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.
Base Compensation Range: 110,000 - 115,000
Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced. The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.
Join Us in Making Waves
If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.
Referred? Got here thanks to a friend? Splash some gratitude their way! They'll need to submit your application through our referral system to make it official.
Triple Whale is the complete intelligence platform for ecommerce, helping brands stop guessing and start knowing what’s actually driving growth, what’s wasting money, and what to do next — with total confidence.
By pulling all of a company’s data into one place, delivering measurement tools teams can actually trust, and applying the smartest AI in the industry, Triple Whale turns fragmented data into clear insights and actionable recommendations. That intelligence can then be put to work through AI agents and automations that generate creative assets, take action across marketing channels, and make every tool in their stack smarter and more effective.
More than 60,000 ecommerce brands including Pressed Juicery, OUAI, and True Classic trust Triple Whale to grow faster and drive revenue with fewer resources by uncovering opportunities and acting on them at a scale that would be impossible manually.
Offices: 800 N High St, Columbus, Ohio 43215, US · Austin, Texas, US · Jerusalem, IL · Moscow, RU
Data IntegrationData VisualizationE-CommerceAppsSoftwareInternetAnalytics
Based on 6106 listings with disclosed salaries, most software jobs in New York pay between $109k–$240k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in New York right now?
There are currently 7,592 open software positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in New York?
Companies currently hiring include JPMorganChase, Amazon, New York City Housing Authority (NYCHA), Capgemini, MicroStrategy (now Strategy - Old Page), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in New York?
Yes — 4451 of the 7592 open software positions offer remote or hybrid work (1221 remote, 3230 hybrid).
How do I apply for Software jobs in New York?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.