Pune, Maharashtra, India · On-site
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room …
Skills: DevOps, Site Reliability Engineering, Linux, AWS, CI/CD
New York, New York, United States · Hybrid
$133k–$203k/yr
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room …
Skills: Full-Cycle SaaS Sales, Enterprise Sales, Consultative Selling, Pipeline Management, Executive Stakeholder Engagement
Pune, Maharashtra, India · On-site
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room …
Skills: SQL, Data Analysis, Microsoft Excel, Google Sheets, Data Validation
New York, New York, United States · Hybrid
$175k–$215k/yr
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room …
Skills: Strategic Finance, Financial Modeling, Forecasting, Marketing Analytics, ROI Optimization
New York, New York, United States · Remote OK
$210k–$270k/yr
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room …
Skills: Platform Engineering, CI/CD Pipelines, AWS, Distributed Systems, AI Enablement
New York, New York, United States · Hybrid
$210k–$270k/yr
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room …
Skills: Engineering Management, LLM, Voice AI, Microservices, AWS
New York, New York, United States · Hybrid
$250k–$270k/yr
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room …
Skills: Solutions Architecture, Professional Services, Enterprise SaaS, Technical Governance, Pre-Sales Solution Design
New York, New York, United States · Hybrid
$100k–$125k/yr
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room …
Skills: Financial Planning And Analysis, Budgeting, Forecasting, GAAP Accounting, Corporate Finance
Pune, Maharashtra, India · On-site
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room …
Skills: Prompt Engineering, Python, SQL, LLM Evaluation, Data Pipelines
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Design, automate, and operate the infrastructure and tooling that power build, deployment, and runtime environments. Focus on maintaining system health, managing CI/CD infrastructure, and reducing operational friction for developers.
Requires over 6 years of experience in DevOps or SRE with strong proficiency in Linux, AWS, and container internals. Must have hands-on experience with CI/CD tools and Infrastructure as Code tooling like Terraform or CDK.
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
A Site Reliability Engineer at Zocdoc plays a foundational role in enabling the entire engineering organization to move quickly, safely, and with confidence. Our mission is to design, automate, and operate the infrastructure and tooling that power every build, deployment, and runtime environment across the company. DevOps engineers ensure that systems are secure by default, observable, cost-efficient, and reliable, while reducing friction for developers and minimizing operational risk.
We strive to eliminate repetitive manual work through thoughtful automation, build standardization, and continuous improvement. We look ahead - anticipating scaling challenges, security needs, and system weaknesses - so that engineers can focus on delivering value to patients and providers without being burdened by infrastructure complexity.
Above all, the mission of a Site Reliability Engineer is to build resilient systems and frictionless pathways, ensuring that every line of code written at Zocdoc is of exceptional quality and written with minimal effort. We serve as partners, problem-solvers, and reliability advocates who lift the engineering organization through rigorous execution, curiosity, ownership, and a relentless focus on system health and developer experience.
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Zocdoc is the beginning of a better healthcare experience for millions of patients every month.
Zocdoc is the healthcare access infrastructure that connects patients to great care. By powering seamless scheduling wherever patients are seeking care, Zocdoc helps them move from being stuck to being seen. Each month, millions of patients find and book appointments with providers, powered by Zocdoc—on the company’s website and app, and across online search, insurance directories, providers’ websites, practice phone lines, AI platforms, and more—with the typical appointment happening within 24 to 72 hours from booking. With nearly two decades of experience unifying healthcare’s fragmentation, Zocdoc is uniquely positioned to power access across insurance plans, EHRs and PMS systems, specialties, visit types, and provider organizations of every size. By fixing healthcare at the start, Zocdoc empowers patients to get the care they need, when they need it, while delivering scaled patient growth providers can count on.
Offices: 568 Broadway, 9th Floor, New York, NY 10012, US
Zocdoc is the beginning of a better healthcare experience for millions of patients every month.
Zocdoc is the healthcare access infrastructure that connects patients to great care. By powering seamless scheduling wherever patients are seeking care, Zocdoc helps them move from being stuck to being seen. Each month, millions of patients find and book appointments with providers, powered by Zocdoc—on the company’s website and app, and across online search, insurance directories, providers’ websites, practice phone lines, AI platforms, and more—with the typical appointment happening within 24 to 72 hours from booking. With nearly two decades of experience unifying healthcare’s fragmentation, Zocdoc is uniquely positioned to power access across insurance plans, EHRs and PMS systems, specialties, visit types, and provider organizations of every size. By fixing healthcare at the start, Zocdoc empowers patients to get the care they need, when they need it, while delivering scaled patient growth providers can count on.
Offices: 568 Broadway, 9th Floor, New York, NY 10012, US
