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MicroStrategy (now Strategy - Old Page)New York, New York, United States · Hybrid
Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. …
Skills: Customer Success Management, Cloud-Native Architecture, Semantic Layer, AI-Powered Analytics, Data Modeling
MicroStrategy (now Strategy - Old Page)New York, New York, United States · Hybrid
Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. …
Skills: Customer Success Management, Cloud-Native Architecture, Semantic Layer, AI-Powered Analytics, Data Modeling
JPMorganChaseNew York, New York, United States · On-site
$123k–$201k
The Payment Experiences and Services team manages multiple products and services that enable seamless payment experiences for Chase customers. We are at the forefront of the payments modernization journey, building scala…
Skills: Digital Product Management, Payments Architecture, Data Replication, Agile Development, Stakeholder Management
ScribeNew York, New York, United States · Hybrid
$200k–$260k
About Scribe Scribe is where exceptional people come to do the best work of their careers. Our Workflow AI platform automatically captures and optimizes how work gets done, for people and agents. We have over 90,000 cust…
Skills: Enterprise Business Transformation, AI Strategy, Executive Presence, Strategic Storytelling, Change Management
NumeralNew York, New York, United States · Hybrid
$140k–$180k
About Numeral Numeral is building the modern tax compliance platform for growing ecommerce and SaaS businesses. Sales tax, VAT, registrations, filings, invoicing workflows, and compliance operations are painful, manual, …
Skills: Month-end Close, US GAAP, ASC 606, Balance Sheet Reconciliations, Accounts Receivable
MicroStrategy (now Strategy - Old Page)New York, New York, United States · Hybrid
Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. …
Skills: Customer Success Management, Cloud-Native Architecture, Semantic Layer, AI-Powered Analytics, Data Modeling
FanaticsNew York, New York, United States · Hybrid
$221k–$241k
About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products a…
Skills: Java, Spring Boot, Maven, GitHub, GitHub Actions
ElasticNew York, New York, United States · Remote OK
$227k–$358k
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by mor…
Skills: SaaS Sales Leadership, Account Management, New Customer Acquisition, Sales Strategy, Team Leadership
Metropolitan Commercial BankNew York, New York, United States · Hybrid
$130k–$200k
Come Work With Us: Metropolitan Commercial Bank (“MCB” or the “Bank”) is a New York City–based, full-service commercial bank providing tailored banking solutions to businesses, institutions, and individuals. Founded in 1…
Skills: Python, Machine Learning, Generative AI, Snowflake, LLMs
New York, New York, United States · Hybrid
$150k–$220k
ABOUT BASELAYER Every day, financial institutions make consequential decisions about which businesses to onboard and trust, in order to grow with confidence. Baselayer exists to make those decisions faster, more accurate…
Skills: API Integration, Technical Consultation, Solution Design, Product Demonstrations, Technical Documentation
Oscar HealthNew York, New York, United States · Hybrid
$164k–$215k
Hi, we're Oscar. We're hiring a Senior Product Manager to join our Lucie Health Marketplace team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on servin…
Skills: Product Strategy, Roadmap Prioritization, Cross-functional Leadership, SQL, A/B Testing
New York, New York, United States · Hybrid
$70k–$90k
ABOUT BASELAYER Every day, financial institutions make consequential decisions about which businesses to onboard and trust, in order to grow with confidence. Baselayer exists to make those decisions faster, more accurate…
Skills: Outbound Prospecting, Lead Generation, CRM Management, Cold Calling, Email Outreach
JPMorganChaseNew York, New York, United States · On-site
$133k–$185k
Be part of a dynamic team where your distinctive skills will contribute to a winning culture and team. As a Data Engineer III at JPMorgan Chase within the Consumer & Community Banking Connected Commerce – Banking Payment…
Skills: SQL, NoSQL, Python, PySpark, AWS
JPMorganChaseNew York, New York, United States · On-site
$119k–$150k
Be part of a dynamic team where your distinctive skills will contribute to a winning culture and team. As a Data Engineer II at JPMorgan Chase within the Consumer & Community Banking Connected Commerce – Banking Payments…
Skills: SQL, NoSQL, Python, PySpark, AWS
Con EdisonNew York, New York, United States · On-site
$145k–$195k
The Service Delivery Manager (SDM) is responsible for leading a team to ensure that value is achieved as anticipated from the outsourced relationships under management. In particular, the SDM ensures that the overall ser…
Skills: Service Delivery Management, Vendor Management, Oracle HCM, Oracle Financials, ITIL Service Management
MicroStrategy (now Strategy - Old Page)New York, New York, United States · Hybrid
Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. …
Skills: Customer Success Management, Cloud-Native Architecture, Semantic Layer, AI-Powered Analytics, Data Modeling
BrazeNew York, New York, United States · Hybrid
$155k–$232k
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-lif…
Skills: Customer Advocacy, Community Management, Strategic Leadership, Cross-functional Collaboration, KPI Management
Fireworks AINew York, New York, United States · On-site
$175k–$220k
About Us: At Fireworks, we’re building the future of generative AI infrastructure. Our platform delivers the highest-quality models with the fastest and most scalable inference in the industry. We’ve been independently b…
Skills: Backend Infrastructure, Distributed Systems, Cloud-Native Platforms, Python, C++
JustworksNew York, New York, United States · Hybrid
$147k–$190k
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We…
Skills: Analytics Engineering, Data Modeling, SQL, dbt, Snowflake
BettermentNew York, New York, United States · Hybrid
$165k–$185k
About Betterment Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as financial wellness so…
Skills: Identity and Access Management (IAM), Okta, SAML, OIDC, OAuth
Based on 162 listings with disclosed salaries, most software jobs in New York, NY pay between $117k–$250k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 206 open software positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include JPMorganChase, MicroStrategy (now Strategy - Old Page), Capgemini, Morgan Stanley, Amazon, among others. Browse the listings above to see every active employer.
Yes — 131 of the 206 open software positions offer remote or hybrid work (29 remote, 102 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
MicroStrategy (now Strategy - Old Page)
New York, New York, United States • Hybrid
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.
But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.Role Overview
As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post sales lifecycle of a customer account portfolio, ensuring customers do not simply "use" the platform but deeply integrate Strategy's cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics capabilities into their core technology stack.
Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.
Location: New York, NY. Candidates must reside in the New York metropolitan area (NY, NJ, PA, RI, or CT) and be able to commute to the New York's office as needed.
Key Responsibilities
1. Technical Strategy & Customer Success
Act as the lead technical advisor for your accounts, guiding customers through complex cloud-native architectures, Semantic Layer (Mosaic) implementations, and AI-driven analytics workflows.
Leading C-suite whiteboard sessions to align platform capabilities with high-level business goals.
Deep-diving into client workflows to uncover and implement high-value use cases.
Translate executive requirements into value realization plans, ensuring technical migrations and data initiatives result in realized ROI and account growth.
Develop and execute customer roadmaps that align with enterprise architecture, security requirements, and strategic business objectives — defining measurable KPIs and adoption milestones.
Lead Quarterly Business Reviews (QBRs) with both business and technical stakeholders, demonstrating ROI, reviewing progress against success metrics, and aligning on future priorities.
2. Technical Enablement & Adoption
Lead the technical configuration and integration phase to accelerate time-to-value, partnering with implementation teams to ensure a smooth transition from deployment to operational use.
Conduct deep-dive technical demonstrations, developer "Office Hours," and capability workshops for engineering, data science, and BI teams.
Proactively monitor account health using technical telemetry — identifying and resolving performance bottlenecks, integration inefficiencies, and adoption gaps before they impact customer satisfaction.
Monitor customer health, engagement trends, and platform adoption data to proactively identify risks and opportunities for value expansion across the account.
3. Product Advocacy & Engineering Collaboration
Synthesize technical feedback and edge cases from the field to influence Strategy's Product and Engineering roadmaps, acting as the customer's internal advocate.
Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic, and platform features.
Serve as a high-level technical point of contact for complex support escalations, coordinating between the customer's engineering team and Strategy's internal developers to drive timely resolution.
Advise customers on platform enhancements, integrations, and upgrades — ensuring alignment with the Strategy product roadmap and the customer's long-term data strategy.
4. Commercial Collaboration & Customer Advocacy
Support the successful renewal and expansion of customer accounts by ensuring continuous technical and business value realization from the Strategy platform.
Partner with Sales and Account Management to identify upsell and cross-sell opportunities, providing account health insights and adoption data that inform commercial strategy.
Proactively identify renewal risks and collaborate with Sales and leadership on mitigation plans before they escalate.
Develop strong referenceable customers willing to participate in case studies, testimonials, reference calls, and industry events.
Qualifications
Core Technical Requirements
Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience) required.
Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP). A professional cloud certification is strongly preferred.
Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment).
Familiarity with enterprise analytics, Business Intelligence tools, or AI-driven data platforms is highly desirable.
Experience & Professional Skills
7+ years of experience in a customer-facing Customer Success role — such as Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting — within a SaaS or enterprise software environment.
Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations.
Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization.
Exceptional ability to explain complex technical concepts (e.g., universal semantic layers, data fabric, cloud-native architecture) clearly to non-technical executive stakeholders.
Strong project management and collaboration skills, with experience working across Sales, Product, Engineering, and Support functions.
Familiarity with Agile development cycles and DevOps practices to support customer engineering teams effectively.
Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms.
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected].
Visit Strategy’s Careers page for additional information.