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$120k–$140k/yr
Full-time
Medical insurance, Dental insurance, Vision insurance, 401(k), Flexible PTO, U.S. federal holidays
Posted 29d ago
~40 hrs/week
Responsibilities
Manage a pod of SDRs and a team lead, focusing on day-to-day coaching, performance management, and hitting SQO volume and quality targets. Partner with AE leadership and Marketing to optimize the handoff process and iterate on outbound messaging.
Requirements
Requires 2+ years of experience managing an SDR/BDR team in B2B SaaS with a proven track record of hitting pipeline targets. Must be proficient with modern sales stacks (HubSpot, Gong/Attention) and comfortable with a high-energy, in-office environment.
Full job description
About Avoca
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
About the Role
Avoca's SDR org has grown to 14 people (11 SDRs and 3 team leads). We're adding a second SDR Manager to take direct ownership of half that team: a team lead and a pod of reps, running day-to-day coaching, pipeline quality, and ramp. This is a new role reporting directly to Craig (SDR Manager). You're inheriting a proven motion, qualification criteria, CRM workflows, call intelligence tooling, and will be judged from day one on your pod's SQO volume, SQO quality, and rep development.
What You'll Do
Own a pod of SDRs and a team lead: run their day-to-day coaching, 1:1s, and performance management
Drive SQO volume and quality against monthly and quarterly targets, holding the line on our SQO Qualification Guide rather than raw activity counts
Run weekly call reviews using our call intelligence platform (Attention), and turn what's working into repeatable technique and kill what isn't
Own ramp for new SDR hires in your pod by building the shadowing plan and certify reps in their first 30 days
Partner with AE leadership to keep the SDR-to-AE handoff tight, with fewer stalled or disputed SQOs, faster ramp for new AE pods
Build and iterate outbound sequences and messaging with Marketing as new segments and verticals open up
Report weekly on pipeline generation, SQO conversion, and rep-level performance to our VP Sales
Partner with our SDR Manager to keep coaching standards, tooling, and process consistent across both pods
What You'll Bring
2+ years managing an SDR/BDR team in B2B SaaS, ideally at a high-growth startup
A track record of hitting or exceeding SQO/pipeline targets with a team of 5+ reps
A hands-on coaching style: you're in call recordings and live coaching sessions every week, not just watching a dashboard
Fluency with a modern sales stack: CRM (HubSpot or similar), call intelligence (Gong, Attention, or similar), sequencing tools
Comfort setting and holding a qualification bar even when it creates short-term friction with reps or AEs
Experience hiring and ramping SDRs from scratch: you know what a strong first 30 days looks like
Data fluency: comfortable pulling and presenting your own pipeline and conversion numbers without waiting on RevOps
Nice to have: home services, contractor, or vertical SaaS background; experience scaling a team through a Series B or similar growth stage
Who You Are
You want to build, not maintain: this is a new pod inside a scaling SDR org, not an inherited machine
You compete instead of coast: you'll run alongside an established peer pod and want your numbers to hold up next to theirs
You give direct, specific feedback and expect the same back
You're allergic to sandbagged pipeline and vague activity metrics: you'd rather talk about SQO quality than dial counts
You move fast without needing a lot of structure handed to you: you'll build your own cadences and rhythms inside a known framework
In-office five days a week in NYC: this is a high-energy, in-person floor and coaching happens live
Benefits
Comprehensive medical, dental, and vision insurance
Company-sponsored 401(k) through Vestwell
Flexible PTO plus U.S. federal holidays
Company-wide off-sites
Daily in-office lunch through Parkday
Dinner covered when working late
Commuter benefits and late-night rideshare
Standing desks and workspace accommodations available on request
All core tools and software provided
Compensation: The expected base salary for this role is $120,000-$140,000, with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca's total compensation package includes base salary, variable tied to team attainment, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.
Why Avoca
At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
AI front office for service businesses. Always-on agents that answer, book, and follow up so your board stays full.
Industry
Software Development
Company size
51-200 employees
Founded
2022
Headquarters
New York
LinkedIn followers
15,253
Total funding
$126M
Avoca is the AI front office built for service businesses.
Avoca answers every call, works every lead, and checks in on every customer—keeping your boards full and your team focused on the work that matters.
We are proud to be building for the trades. Trusted by 800+ operators across HVAC, plumbing, electrical, roofing, pest control, automotive and more.
Offices: New York, US
SoftwareArtificial Intelligence (AI)Business Process Automation (BPA)
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