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Jobs at Retool (Now Hiring) — 8 open

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Service Delivery Manager

New York, New York, United States · Remote OK

Senior$141M raised

ABOUT THE ROLE: Retool’s Service Delivery Managers own execution and delivery for a portfolio of high-impact Professional Services engagements. This is a hands-on, embedded delivery role. You will operate as the day-to-d…

Skills: Project Management, Service Delivery Management, SaaS Implementation, Stakeholder Management, Scope Control

Retool logoRetool

Senior Sales Engineer, Enterprise

Deubach, Baden-Württemberg, Germany · Hybrid

Senior$141M raised

WHY WE’RE LOOKING FOR YOU: Our Sales Engineering team is critical to Retool. Sales Engineers drive revenue by closely partnering with potential customers and ensuring their success with Retool. Much of the Retool sales p…

Skills: Presales, German Fluency, SQL, JavaScript, Python

Retool logoRetool

Workplace Experience Manager

New York, New York, United States · On-site

Mid level$141M raised

WHY WE'RE LOOKING FOR YOU: At Retool, we believe great workplaces don't happen by accident. They are intentionally designed, thoughtfully operated, and constantly evolving to support the people who use them. Workplace is…

Skills: Workplace Operations, Office Management, Hospitality, Employee Experience, Event Planning

Retool logoRetool

Manager, Solutions Architecture

New York, New York, United States · On-site

Senior$141M raised

ABOUT THE ROLE: Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you gu…

Skills: Solutions Architecture, Full-stack Development, SQL, JavaScript, APIs

Retool logoRetool

Principal Solutions Architect

London, England, United Kingdom · On-site

Senior$141M raised

ABOUT THE ROLE: Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you gu…

Skills: Full-stack Development, SQL, JavaScript, APIs, Python

Retool logoRetool

Principal Solutions Architect

San Francisco, California, United States · Remote OK

Senior$141M raised

ABOUT THE ROLE: Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you gu…

Skills: Full-stack Development, SQL, JavaScript, APIs, Python

Retool logoRetool

Strategic Customer Success Manager

San Francisco, California, United States · On-site

Senior$141M raised

Retool is hiring its first Strategic Customer Success Manager to focus on growth within our largest customer accounts. While this role is new at Retool, the opportunity and impact are well understood: a significant share…

Skills: Strategic Account Management, Customer Success, Whitespace Analysis, Executive Relationship Building, Business Acumen

Retool logoRetool

Director, Strategic Alliances

San Francisco, California, United States · On-site

Senior$141M raised

WHY WE’RE LOOKING FOR YOU: We’re building our Global Partnerships team from the ground up. In this role, you’ll be a highly motivated individual contributor who works closely with our largest alliance partners. You have …

Skills: Technology Alliances, Go-To-Market Strategy, Relationship Management, Revenue Growth, Joint Business Planning

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Service Delivery Manager

Retool

New York, New York, United States • Remote OK

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Senior

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  • Full-time
  • Posted 3d ago
  • ~40 hrs/week
  • Remote in United States

Responsibilities

Own the end-to-end execution and delivery of high-impact Professional Services engagements for a portfolio of customers. Manage project structure, financial health, and partner accountability while coordinating closely with Solutions Architects.

Requirements

Requires 5+ years of experience in project or service delivery management within SaaS or consulting environments. Must be able to independently manage complex customer-facing projects and engage credibly in technical discussions.

Full job description

ABOUT THE ROLE:

Retool’s Service Delivery Managers own execution and delivery for a portfolio of high-impact Professional Services engagements. This is a hands-on, embedded delivery role. You will operate as the day-to-day delivery owner - bringing structure, accountability, and clarity across Retool teams, certified partners, and customers.

This role is ideal for a service delivery professional who is comfortable operating autonomously and prefers deep ownership over a limited set of complex projects.

WHAT YOU’LL DO:

  • Own end-to-end delivery for a portfolio of high-impact Professional Services engagements
  • Maintain a deep understanding of project goals, technical context, and customer environment
  • Establish and maintain delivery structure: milestones, ownership, dependencies, and timelines
  • Build and maintain project plans with clear ownership, dependencies, and delivery milestones
  • Monitor project financial health, including scope, utilization, burn rate, and budget consumption; proactively identify expansion or change-order needs
  • Act as Retool’s delivery owner for partner-led engagements, holding partners accountable through governance 
  • Partner closely with Solutions Architects to set the pace and manage scope
  • Lead customer communication with confidence: set expectations, run weekly syncs, and deliver weekly updates
  • Surface delivery, technical, or partner risks early and escalate with clear mitigation paths
  • Drive a clean project closeout and stakeholder handoff with minimal oversight

THE SKILLSET YOU’LL BRING: 

  • 5+ years of experience in project, program, or service delivery management within SaaS, Professional Services, consulting, or agency environments
  • Proven ability to own complex, customer-facing delivery independently, from kickoff through closeout
  • Ability to engage credibly in technical delivery discussions, even without being hands-on in implementation
  • Experience managing multiple concurrent projects with senior stakeholders and competing priorities
  • Strong judgment in scope control, risk identification, and escalation
  • Demonstrated ability to hold external partners or vendors accountable through structured governance
  • Exceptional written and verbal communication skills, including executive-ready status reporting
  • Comfort operating in ambiguous, fast-moving environments where structure must often be created
  • Strong prioritization and time management across multiple concurrent engagements
  • (Nice to have) Experience with PSA tools (Rocketlane), enterprise SaaS implementations

Related keywords

SaaSProfessional ServicesRocketlanePSA ToolsProject PlansBurn RateChange-OrderGovernanceEnterprise SaaSMilestonesUtilizationStakeholder Handoff

About Retool

LinkedInVisit site

AI made building easy. Retool makes it safe.

Industry
Software Development
Company size
201-500 employees
Founded
2017
Headquarters
San Francisco, California
LinkedIn followers
41,672
Total funding
$141M

Vibe coding got apps out of engineering. Retool gets them into production. Securely connect to the databases, APIs, and internal systems you already rely on, and we ensure every app and automation runs with real data and permissions (no matter where it was built). To learn more and start building for free today, visit https://retool.com

Offices: 1550 Bryant St, San Francisco, California 94103, US · 915 Broadway, New York, NY 10010, US · 221 Pentonville Road, London, England N1 9, GB

Low-codeDeveloper toolsand AISoftware EngineeringProductivity ToolsSoftwareEnterprise SoftwareDeveloper Tools
View all jobs at Retool

About Retool

LinkedInVisit site

AI made building easy. Retool makes it safe.

Industry
Software Development
Company size
201-500 employees
Founded
2017
Headquarters
San Francisco, California
LinkedIn followers
41,672
Total funding
$141M

Vibe coding got apps out of engineering. Retool gets them into production. Securely connect to the databases, APIs, and internal systems you already rely on, and we ensure every app and automation runs with real data and permissions (no matter where it was built). To learn more and start building for free today, visit https://retool.com

Offices: 1550 Bryant St, San Francisco, California 94103, US · 915 Broadway, New York, NY 10010, US · 221 Pentonville Road, London, England N1 9, GB

Low-codeDeveloper toolsand AISoftware EngineeringProductivity ToolsSoftwareEnterprise SoftwareDeveloper Tools
View all jobs at Retool

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