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$155k–$200k/yr
Full-time
bachelor degree
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long-term Disability, Accidental Death/Personal Loss Coverage
Posted 2h ago
~40 hrs/week
Responsibilities
Lead North America revenue operations by partnering with sales and marketing to optimize GTM planning and sales productivity. Responsible for managing forecasts, territory design, and providing actionable reporting to drive day-to-day strategy.
Requirements
Requires 5+ years of experience in Sales or Business Operations with a proven track record in territory design and GTM modeling within a SaaS environment. Must be proficient in Excel and BI tools, with the ability to communicate complex data to senior executives.
Full job description
Company Description
As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly. As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.
Job Description
Our Revenue Operations Lead - North America will be an integral member of our Sales Operations team, partnering with North America Sales, Marketing teams and other teams as needed to support Field Sales and Sales Leadership through Go-To-Market Planning, Revenue Optimization, Sales Process Improvements, CRM System updates, and driving operational initiatives to increase sales productivity and efficiency.
This role will support in improving sales effectiveness by implementing measurable processes to improve sales & marketing efficiency and supporting sales leadership by producing actionable reporting and analysis to drive day-to-day strategy and tactics.
Must be located within commutable distance to our Boston office. The role requires onsite in office 3+ days per week.
Key Responsibilities:
Serve as a trusted advisor and sales operations lead to field North America sales and sales leadership
Develop, track and manage the forecast process, performance analysis, metrics/KPIs to drive forecast accuracy.
Partner with Sales and critical cross-functional teams to execute on annual planning (e.g. sales capacity planning, territory planning and management, comp plan design, quota setting, etc.) and revised forecast.
Lead pipeline performance analysis to ensure quality and to identify areas of concern and best practices. Use this analysis to provide actionable feedback and areas of focus.
Drive sales analytics data gathering, reporting, and improvements.
Implement best-practices and standardization of sales processes, keeping repeatability and scalability top of mind.
Ensure alignment of Sales team with overall company objectives and priorities.
Use data and qualitative information to drive and optimize our business.
Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics.
Define programs and processes that promote landing new business, up-sell and cross-sell opportunities in partnership with Sales, Marketing and other functions.
Help drive the preparation of QBRs and sales leadership presentations.
Qualifications
5+ years of experience in Sales Operations or Business Operations
Demonstrable experience owning territory design, quota setting, or capacity planning — not just supporting them.
Track record of building financial or GTM models that were actually used to make decisions at VP or C-level.
Experience working with a SaaS company with the ability to understand and articulate trends in churn, expansion, ARR, etc. ; high growth startup experience a plus;
Experience working in multinational organizations a plus
Skills:
Experience building dashboards and queries in a BI tool (Tableau CRM is a plus) or not afraid to learn, highly proficient in Excel.
Ability to build a model and explain it: you can construct the forecast accuracy analysis and walk a CRO through it clearly.
Structured thinker who can translate a complex problem ('our territory design is broken') into a framework, a model, and a recommendation.
Comfortable with ambiguity and able to define the right question before answering it.
High motivation for continuous improvement and ability to drive impact
Clear, concise communicator: your outputs are decision-ready, not data dumps.
Credible in the room with senior stakeholders — you push back with data, not just opinion.
Bachelor's degree in Business Management or Finance concentration a plus
Additional Information
Why Nexthink — Why Now?
Market leadership. Nexthink is recognized as a leader in the Digital Employee Experience space by Forrester and Gartner. We are not chasing the category — we are defining it.
Real executive access. Your accounts are among the world's largest enterprises. You will operate at the highest levels of IT and business leadership.
Significant earning potential. Your portfolio includes Nexthink's most strategic accounts. The upside is real and tied directly to your ability to grow relationships and deliver value.
A product that works. Customers choose Nexthink because it solves real problems — reducing IT costs, cutting ticket volume, improving employee satisfaction, and accelerating transformation programs. You will never struggle to show ROI.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
AI-Powered DEX Solution Delivering Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2004
Headquarters
Prilly, Canton de Vaud
LinkedIn followers
344,214
Total funding
$1.1B
Nexthink is the leader in Digital Employee Experience (DEX) management software, transforming the digital workplace for millions of employees worldwide. We empower IT teams with AI-driven, user-centric insights needed to proactively optimize technology performance, enhance productivity, reduce tickets, cut costs, and accelerate employee engagement at scale.
As a Leader in the 2024 and 2025 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools and the Forrester Wave™: EUEM Q3 2024, we’re dedicated to continuous innovation, bringing the latest advancements in AI, machine learning, and automation so IT teams can deliver a seamless digital experience for employees everywhere.
Offices: Chemin du Viaduc 1, Prilly, Canton de Vaud 1008, CH · 501 Boylston St, Boston, Massachusetts 02116, US · Paseo de la Castellana, 8, Madrid, Community of Madrid 28046, ES · 80 Cannon Street, London, England EC4N 6NL, GB · Sheikh Zayed Road, Jumeirah Lakes Tower, Indigo Icon Tower, Dubai, Dabai 1705, AE
Based on 2982 listings with disclosed salaries, most software jobs in Massachusetts pay between $100k–$218k per year. Individual offers vary with seniority, company size, and specialization.
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