Lausanne, Vaud, Switzerland · Hybrid
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Python, Large Language Models, RAG Pipelines, MLOps, AWS
Madrid, Community of Madrid, Spain · Hybrid
$85k–$100k/yr
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Financial Planning and Analysis, SaaS Metrics, Annual Operating Plan, Long-range Financial Modeling, Business Partnering
Bengaluru, Karnataka, India · Hybrid
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Pre-sales, Solution Consulting, Technical Sales, Partner Enablement, Value Selling
Boston, Massachusetts, United States · Hybrid
$150k–$180k/yr
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Professional Services Leadership, Sales Strategy, Escalation Management, Commercial Positioning, Team Coaching
New York, New York, United States · Hybrid
$180k–$216k/yr
Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Ou…
Skills: Enterprise Technology Sales, Account Leadership, Executive Relationship Management, Strategic Account Planning, CxO Engagement
Madrid, Community of Madrid, Spain · Hybrid
$85k–$100k/yr
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Financial Planning and Analysis, SaaS Metrics, Annual Operating Plan, Financial Modeling, Business Partnering
Madrid, Community of Madrid, Spain · Hybrid
$42k–$72k/yr
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Quote-to-Cash, Salesforce, CRM Hygiene, Order Management, Renewals Management
Lausanne, Vaud, Switzerland · Hybrid
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Backend Engineering, Distributed Systems, Java, Python, Node.JS
Madrid, Community of Madrid, Spain · On-site
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Quote-to-Cash, Salesforce, Order Management, CRM Hygiene, Revenue Operations
Bengaluru, Karnataka, India · Hybrid
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Technical Consulting, Data Analytics, Automation, Project Management, End User Computing
Madrid, Community of Madrid, Spain · Hybrid
$60k–$86k/yr
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Product Management, Backend Systems, APIs, Data Models, Cloud-native Architectures
Boston, Massachusetts, United States · Hybrid
$194k–$323k/yr
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Partner Management, Enterprise Sales, Go-To-Market Strategy, C-level Relationship Management, Business Development
Lakewood, Colorado, United States · Hybrid
$300k–$360k/yr
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Enterprise Sales, Account Planning, Territory Planning, Business Development, Prospecting
San Francisco, California, United States · Hybrid
$300k–$360k/yr
Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Ou…
Skills: Enterprise Sales, Territory Planning, Pipeline Generation, Executive Presence, Value Selling
Boston, Massachusetts, United States · Hybrid
$135k–$225k/yr
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Customer Success Management, SaaS Adoption, Enterprise Account Management, DEX Methodology, Business Acumen
Madrid, Community of Madrid, Spain · On-site
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Leadership, Operations, Revenue Integrity, Billing, Customer Lifecycle
London, England, United Kingdom · Hybrid
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Outbound Prospecting, Lead Qualification, Market Research, Pipeline Generation, Communication Skills
Lausanne, Vaud, Switzerland · Hybrid
Company Description Nexthink is the leader in digital employee experience (DEX) management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impac…
Skills: Software Architecture, Cloud-native Architecture, Microservices, Distributed Systems, Data Pipelines
Hartford, Connecticut, United States · Hybrid
$150k–$180k/yr
Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Ou…
Skills: Enterprise Sales, Pipeline Generation, Territory Planning, Value Selling, Executive Presence
Boston, Massachusetts, United States · Hybrid
$150k–$180k/yr
Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Ou…
Skills: Enterprise Sales, Pipeline Generation, Territory Planning, Value Selling, Executive Presence
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Design, develop, and operate production-grade AI/ML systems, including LLM-powered applications and RAG pipelines. Lead architectural decisions and mentor junior engineers to ensure scalable and observable AI capabilities within the cloud platform.
Requires a degree in Computer Science or a related field with 5+ years of professional software engineering experience. Must have hands-on expertise in LLM production applications, Python, MLOps, and AWS cloud deployments.
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
#LI-Hybrid
Are you passionate about AI and eager to drive innovation in a fast-paced, impact-driven environment? Do you have experience developing AI-powered applications and enjoy mentoring others? If so, we invite you to join Nexthink as an Senior AI Engineer!
As a senior member of the AI team, you will prototype, mature, and ship AI-powered capabilities into Nexthink’s cloud platform. You will lead architectural decisions, establish best practices, and ensure AI systems are scalable, observable, and production-grade.
Responsibilities
AI Engineering & Architecture
Design, develop, and operate production-grade AI/ML systems, including LLM-powered applications, NLP models, RAG pipelines, and multi-agent systems
Make key architectural decisions across model selection, training strategies, fine-tuning, retrieval mechanisms, orchestration layers, and infrastructure
Integrate external AI services (e.g., LLM providers) into Nexthink’s cloud platform
Solve engineering challenges related to data collection, retrieval, evaluation, inference, latency, and cost optimization
AI Done Right – Evaluation & Quality
Define robust online and offline evaluation frameworks and success metrics
Instrument dashboards and monitoring systems to track quality and detect regressions in production
Design automated evaluation pipelines for prompts, embeddings, models, and agent workflows
Ensure observability and reliability of AI systems at scale
MLOps & Cloud Engineering
Implement and maintain reproducible ML pipelines and CI/CD workflows for AI components
Manage deployment, monitoring, and lifecycle of models and AI artifacts in production
Optimize systems for scalability, performance, throughput, and cost
Work with AWS (or equivalent cloud platforms), Docker, and orchestration frameworks (Kubernetes/ECS)
Product & Cross-Functional Collaboration
Collaborate closely with product managers, designers, software engineers, and data scientists
Translate ambiguous product requirements into incremental, testable engineering plans
Proactively propose new AI capabilities based on user insights and technology advancements
Communicate complex AI concepts clearly to both technical and non-technical stakeholders
Leadership & Mentorship
Mentor and coach junior AI engineers in production best practices
Establish engineering standards and AI best practices within the team
Foster a culture of experimentation, learning, and knowledge sharing
Bsc/Master’s degree in Computer Science, Machine Learning, Data Science, or a related field.
5+ years of professional software engineering experience, including shipping and operating cloud services in production
Hands-on experience in LLM-powered production applications or ML/NLP applications.
Strong proficiency in Python and AI frameworks
Strong understanding of machine learning fundamentals (supervised/unsupervised learning, optimization, model evaluation).
Solid understanding of machine learning fundamentals (training, optimization, evaluation)
Experience with NLP systems (embeddings, semantic search, retrieval systems, text classification, etc.)
Experience integrating and operating LLMs (prompting, evaluation, observability, RAG, agentic workflows)
Hands-on MLOps experience: reproducible pipelines, experiment tracking, automated evaluation, CI/CD for models and prompts
Knowledge of reinforcement learning, retrieval-augmented generation (RAG), and multi-agent AI architectures.
Strong data intuition: ability to inspect logs, design metrics, and quickly identify regressions
Proven experience with AWS and cloud-based AI deployments.
Strong communication skills in English, capable of explaining complex AI concepts to technical and non-technical stakeholders
Excellent problem-solving skills and ability to work in a fast-paced, collaborative environment.
Strong Plus
Strong AWS (or equivalent cloud platform) experience for scalable AI infrastructure.
Experience optimizing models for latency, throughput, and cost.
Experience fine-tuning large language models.
Familiarity with multi-agent systems and orchestration frameworks.
Experience designing AI systems in enterprise or B2B environments.
If you’re excited about pushing the boundaries of AI and mentoring the next generation of engineers, we’d love to hear from you! Even if you don’t meet every requirement, we encourage you to apply—we value expertise, passion, and the drive to learn.
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
AI-Powered DEX Solution Delivering Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation
Nexthink is the leader in Digital Employee Experience (DEX) management software, transforming the digital workplace for millions of employees worldwide. We empower IT teams with AI-driven, user-centric insights needed to proactively optimize technology performance, enhance productivity, reduce tickets, cut costs, and accelerate employee engagement at scale. As a Leader in the 2024 and 2025 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools and the Forrester Wave™: EUEM Q3 2024, we’re dedicated to continuous innovation, bringing the latest advancements in AI, machine learning, and automation so IT teams can deliver a seamless digital experience for employees everywhere.
Offices: Chemin du Viaduc 1, Prilly, Canton de Vaud 1008, CH · 501 Boylston St, Boston, Massachusetts 02116, US · Paseo de la Castellana, 8, Madrid, Community of Madrid 28046, ES · 80 Cannon Street, London, England EC4N 6NL, GB · Sheikh Zayed Road, Jumeirah Lakes Tower, Indigo Icon Tower, Dubai, Dabai 1705, AE
AI-Powered DEX Solution Delivering Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation
Nexthink is the leader in Digital Employee Experience (DEX) management software, transforming the digital workplace for millions of employees worldwide. We empower IT teams with AI-driven, user-centric insights needed to proactively optimize technology performance, enhance productivity, reduce tickets, cut costs, and accelerate employee engagement at scale. As a Leader in the 2024 and 2025 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools and the Forrester Wave™: EUEM Q3 2024, we’re dedicated to continuous innovation, bringing the latest advancements in AI, machine learning, and automation so IT teams can deliver a seamless digital experience for employees everywhere.
Offices: Chemin du Viaduc 1, Prilly, Canton de Vaud 1008, CH · 501 Boylston St, Boston, Massachusetts 02116, US · Paseo de la Castellana, 8, Madrid, Community of Madrid 28046, ES · 80 Cannon Street, London, England EC4N 6NL, GB · Sheikh Zayed Road, Jumeirah Lakes Tower, Indigo Icon Tower, Dubai, Dabai 1705, AE
