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Full-time
bachelor degree
Posted 16d ago
~40 hrs/week
Responsibilities
Manage a portfolio of 300-500 small K-12 customer accounts to ensure satisfaction and secure subscription renewals. Build relationships with school administrators and collaborate with internal teams to maximize product usage and engagement.
Requirements
A bachelor's degree is required, with a preference for 2+ years of classroom or educational field experience. Candidates must possess exceptional communication skills and proficiency in technology, including MS Office and Google Suite.
Full job description
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking Account Managers to join our growing team. The ideal candidate will have a passion for K-12 education, account management, and customer success. In this role, you will be developing relationships with school administrators across the US to ensure satisfaction throughout the customer life cycle. You will handle subscription renewals, upselling, customer retention efforts, and engagement activities in your assigned territory focusing on smaller customer accounts.
To be successful in this role, you are proactive, extremely well organized, efficient and very personable with strong communication skills, especially written/email communication. As an Account Manager you must have the ability to handle multiple transactions effectively and efficiently with a customer-service mindset. This position is about efficiency and execution. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity. You must have internal collaboration skills to work with your account management colleagues, lead, and field/inside sales teams. It is also important to work effectively with marketing to run ongoing engagement campaigns.
This position requires you to be in our Raleigh, NC, area office.
WHAT YOU'LL BE DOING
Managing approximately 300-500 small customer accounts on average (under 1000 students)
Proactive outreach to customers with expiring subscriptions through phone, video, email and targeted campaigns to secure subscription renewal in your assigned territory
Build and nurture relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
Develop a deep understanding of IXL’s products and what sets us apart from competing programs
Develop a keen understanding of customer needs and values in order to provide the best in class customer experience and maximize product usage and engagement
Effectively communicate new product enhancements and benefits to existing customers virtually
Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
Accurately track all customer-related activities, communication, and opportunities in Salesforce.com
Gather customer feedback to help improve and enhance product offerings
WHAT WE'RE LOOKING FOR
BA/BS Degree required
Ability to learn and be an expert on the IXL and related platforms
Classroom experience and/or related educational field experience of 2+ years preferred
Account Management/Customer Service experience a plus
Exceptional communication skills - verbal and written
Presentation skills
Comfortable with technology and passionate about bringing technology into the classroom
Energetic self-starter who thrives in a fast-paced team environment
Detail-oriented and exceptionally organized
Exceptional critical thinking, research, and problem-solving skills
MS Office, Google Suite computer skills. Salesforce experience a plus
Proven ability to work effectively across teams
Ability to multi-task and manage multiple accounts/activities simultaneously
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
At IXL Learning, we are passionate about improving learning for all. We apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.
IXL’s award-winning personalized learning platform is used by more than 17 million students worldwide. With a comprehensive K-12 curriculum, individualized guidance, and real-time analytics, IXL meets the unique needs of each learner. And as the gold standard in educational technology, IXL is helping 95 of the top 100 U.S. school districts successfully use technology to improve teaching and learning.
Studies have shown that IXL leads to higher test scores, predicts success, and benefits all students. Learn more about how IXL accelerates learning at www.ixl.com/research
IXL Learning’s family of brands includes Rosetta Stone, the world’s leading language learning program; TeachersPayTeachers, the leading marketplace of educator-created resources; Education.com, the most comprehensive library of learning activities for K-8 students; Wyzant, the nation’s largest tutoring network; Vocabulary.com, the educational destination for improving literacy skills; SpanishDictionary.com, the world’s most popular Spanish-English dictionary and translation website; and ABCya, the creator of over 300 educational computer games and apps for kids.
Hear what our employees love about working at IXL:
"At IXL, I take pride in knowing that the code we deliver helps educators and parents better understand how their children are learning. And, it's motivating to work on a team with supportive and highly capable coworkers who genuinely care about each other, the product, and our customers." - Adam Singer, Engineering Project Lead
"Solving engineering challenges to continually improve our product really keeps me engaged in my work." - Jestin Ma, Software Engineer
Offices: 777 Mariners Island Blvd., Suite 600, San Mateo (San Francisco Bay Area), CA 94404, US · 1500 Perimeter Park Dr, Suite 200, Morrisville, North Carolina 27560, US · 64 Orange St, Providence, Rhode Island 02903, US · 326 Adelaide St W, Suite 400, Toronto, Ontario M5V 1R3, CA
Web based educational software. and www.ixl.comLanguage LearningEducationArtEdTechE-Learning
Based on 1961 listings with disclosed salaries, most sales jobs in North Carolina pay between $50k–$163k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in North Carolina right now?
There are currently 9,078 open sales positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in North Carolina?
Companies currently hiring include Lowe's Companies, Inc., Advance Auto Parts, AutoZone, Circle K, O'Reilly Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in North Carolina?
Yes — 1408 of the 9078 open sales positions offer remote or hybrid work (731 remote, 677 hybrid).
How do I apply for Sales jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.