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Charlotte, North Carolina, United States · On-site
$16/hr–$24/hr
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Skills: Retail management, Customer service, Team supervision, Inventory management, Merchandising
Charlotte, North Carolina, United States · On-site
$16/hr–$24/hr
Entry level$4.0B raised
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Skills: Leadership, Customer service, Inventory management, Merchandising, Communication
Charlotte, North Carolina, United States · On-site
$65k–$130k/yr
Mid level
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and buil…
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Full-time
professional certificate
Competitive Wages, Paid Time Off, Stock Purchase Plan, 401k with Employer Contributions, Medical Insurance, Dental Insurance
Posted 9d ago
~40 hrs/week
Responsibilities
The Retail Service Specialist supports store management by overseeing daily retail operations, sales, and customer service standards. They are responsible for leading team members, managing store opening and closing procedures, and ensuring efficient processing of orders and returns.
Requirements
Candidates should possess strong communication skills and the ability to obtain RSS certification. Previous retail sales experience, particularly in auto parts, and automotive repair knowledge are highly desired.
Full job description
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada.
O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow!
Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O!
Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
Offices: 233 S Patterson Ave, Springfield, MO 65802, US
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How much do Management & Leadership jobs in North Carolina pay?
Based on 4165 listings with disclosed salaries, most management & leadership jobs in North Carolina pay between $65k–$180k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in North Carolina right now?
There are currently 16,830 open management & leadership positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in North Carolina?
Companies currently hiring include Domino's, CVS Health, Dollar Tree Stores, American Addiction Centers, Duke Health Technology Solutions, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in North Carolina?
Yes — 3155 of the 16830 open management & leadership positions offer remote or hybrid work (923 remote, 2232 hybrid).
How do I apply for Management & Leadership jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Management & Leadership jobs by city in North Carolina