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$60k–$70k/yr
Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Virtual Doctor Visits, Life Insurance, Short Term Disability Insurance
Posted 14d ago
~40 hrs/week
Remote in Indianapolis, Indiana, United States
Responsibilities
The Account Manager coordinates between school districts, transportation providers, and parents to ensure safe and timely student transport. They are responsible for managing field operations, recruiting service providers, and maintaining high service quality and safety standards.
Requirements
Candidates must have a bachelor's degree or equivalent experience and a valid driver's license with a good driving record. Strong professional communication skills and proficiency in Microsoft Office are required.
Full job description
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.
Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.
Position Summary:
TheAccount Managerworks in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus.
Salary Range:
$60,000.00-$70,000.00/yr based on experience plus bonus potential
Location:
This is a remote role, but thisaccount managerwill service the Indianapolis territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week.
Responsibilities:
Use effective industry skills and abilities to support our innovative transportation services
Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
Responsible for the continuous improvement of a safe, efficient, and effective transportation system
Liaise between EverDriven and our clients while providing guidance, direction, and feedback
Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
Develop and maintain open communication channels with project contractors, community officials, and agency staff
Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
Understand and follow safety rules established by regulatory bodies and client contracts
As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)
Requirements:
Minimum education of a bachelor's degree or equivalent experience
Experience in transportation and/or operations is a plus
Strong professional communication and customer service skills
Ability to effectively work with diverse groups of customers and service providers
Set priorities wisely, multitask, and dynamically solve problems
Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
Valid Driver’s License with a good driving record.
Drug Screen and Background Check is a Condition of Employment
Daily travel as required
Benefits:
Medical, Dental, Vision insurance
Virtual Doctor Visits with $0 Co-Pay
Life Insurance (company paid)
Short Term Disability Insurance (company paid)
Long-Term Disability Insurance (company paid)
Flexible Time Off (FTO)
Paid Holidays
Paid Time to Volunteer
Flex Spending Account (FSA)
401K Plan (with an awesome employer match!)
Employee Assistance Program
Employee Discounts Program
#LI-Remote
Equal Opportunity Employer
EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.
The Nation’s Trusted Leader in Safe, Dependable Student Transportation
Industry
Technology, Information and Internet
Company size
201-500 employees
Founded
2005
Headquarters
Greenwood Village, Colorado
LinkedIn followers
9,996
EverDriven is the leader in Alternative Student Transportation for school districts nationwide. With nearly 700 school district contracts and over 28,000 students served last year alone, EverDriven has established itself as a nationwide leader in safety and technology-enabled Alternative Student Transportation. Leveraging proprietary routing technology and customized transportation services, the company has been instrumental in addressing driver shortages, helping reduce chronic absenteeism, accommodating varying bell times, and serving unique student needs related to the McKinney-Vento Homeless Assistance Act, special needs, ESSA, hard-to-serve trips, and out-of-district placements.
We supply an unlimited suite of well-equipped vehicles that meet every child’s adaptive needs including wheelchair accessibility, safety seats, monitors, and vests. Our proprietary mapping technology updates around the clock ensuring that every child enters and exits the vehicle via a safe and time-saving route.
Offices: 5680 Greenwood Plaza Blvd, Greenwood Village, Colorado 80111, US
How much do Management & Leadership jobs in Indiana pay?
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