Regional Operations Manager Internal Title: Service Center Director Locations: Indianapolis, IN and Lexington, KY Lead Operations. Develop Teams. Drive Results. Brown Equipment Company is seeking an experienced Regional …
Skills: Operations Management, Service Center Leadership, Financial Acumen, P&L Management, Employee Coaching
At Brown Equipment Company (BEC), exeptional customer service doesn't end after the sale - it continues every day through our parts and support teams. As an Insides Sales Support team member, you'll play a key role in su…
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Full-time
bachelor degree
Competitive Salary, Annual Performance Bonus Opportunity, Company Vehicle, Fuel Card, Company-paid Business Travel Expenses, Company Credit Card
Posted 4d ago
~40 hrs/week
Responsibilities
Lead Parts and Service operations across Indianapolis and Lexington locations to drive financial performance and operational excellence. Oversee daily productivity, manage budgets and P&L statements, and develop team members to ensure an exceptional customer experience.
Requirements
Requires four or more years of experience in operations or branch management, preferably within heavy equipment or industrial service environments. A bachelor's degree in business or operations management is preferred, along with a valid driver's license and residency in the Indianapolis area.
Full job description
Regional Operations Manager
Internal Title: Service Center Director
Locations: Indianapolis, IN and Lexington, KY
Lead Operations. Develop Teams. Drive Results.
Brown Equipment Company is seeking an experienced Regional Operations Manager (Service Center Director) to provide leadership for our Indianapolis and Lexington Service Centers. This is a hands-on leadership opportunity for someone with a proven track record of developing people, improving processes, driving financial performance, and delivering an exceptional customer experience. The Regional Operations Manager will oversee Parts and Service operations at both locations while collaborating with leaders at every level of the organization—including executive leadership, divisional leaders, and Sales—to support continued growth, operational excellence, and exemplary customer service.
Location and Travel Requirements
This position is based in Indianapolis, Indiana, and requires a daily on-site presence. The Regional Operations Manager will divide their time approximately 50/50 between the Indianapolis and Lexington Service Centers, making residence in the Indianapolis area essential.
This is not a remote or hybrid position. Regular travel between Indianapolis and Lexington is required.
Why You'll Love Working Here
At Brown Equipment Company, we believe our leaders deserve the tools, support, and opportunities to succeed. When you join our team, you'll enjoy:
Competitive salary
Annual performance bonus opportunity
Company vehicle and fuel card
Company-paid business travel expenses, including a company credit card
Comprehensive medical, dental, and vision insurance offerings
Company-paid life insurance
401(k) with company match
Paid Time Off (PTO) and paid holidays
Ongoing leadership development and professional growth opportunities
The opportunity to lead two successful service center operations and make a meaningful impact on the business
What You’ll Do
As our Regional Operations Manager, you will:
Provide leadership and direction for the Parts and Service teams at both locations
Oversee daily operations while promoting safety, productivity, customer service, and profitability
Develop and implement strategies to improve service center performance
Monitor operational results, budgets, P&L statements, and key performance indicators
Identify opportunities to improve processes, control costs, and increase efficiency
Build a culture of accountability, teamwork, trust, and continuous improvement
Coach and develop employees while supporting strong team performance and engagement
Partner with Sales leadership, Division Managers, and Equipment Consultants to align service capabilities with customer needs
Address operational and service-related customer concerns in a timely and professional manner
Ensure compliance with company policies and applicable safety and regulatory requirements
The position is responsible for operational performance, financial results, customer satisfaction, and leadership of the Parts and Service functions.
What We’re Looking For
We are looking for a proven leader who brings:
Four or more years of experience in operations management, service center leadership, branch management, or a similar role
Experience leading multiple departments or locations
Strong financial and business acumen, including experience reviewing P&L statements, budgets, and operational reports
Proven ability to coach, develop, and lead employees
Strong planning, organizational, and problem-solving skills
Excellent communication and relationship-building abilities
The ability to balance strategic planning with hands-on operational leadership
A customer-focused mindset and commitment to operational excellence
Proficiency with Microsoft Office and ERP systems
A bachelor’s degree in business, operations management, or a related field is preferred.
Experience within heavy equipment, construction equipment, commercial truck, agricultural equipment, industrial service, or another service-focused environment is also preferred.
Additional Requirements
Must reside in the Indianapolis area
Must be available for a daily on-site presence
Must be able to travel regularly between Indianapolis and Lexington
Valid driver’s license with an acceptable driving record required
Why Brown Equipment Company?
At Brown Equipment Company, you will have the opportunity to make a meaningful impact across two important service center locations. You will work alongside a collaborative leadership team, develop talented employees, and help shape the continued growth and success of our service operations.
Established in 1968, Brown Equipment Company (BEC) is a leading distributor and dealer of specialty equipment rentals, sales, rehabilitation, and service solutions serving the water, road, and sewer infrastructure markets. BEC offers a comprehensive lineup of new and used equipment—including vacuum trucks, hydro‑excavators, sewer cleaning and inspection equipment, street sweepers, snow and ice equipment, pipeline rehabilitation tools, multi‑purpose tractors, asphalt and material‑handling equipment, and vegetation management machinery—primarily for municipalities and contractors. With seven service center locations across the Midwest, BEC delivers dependable parts availability, trusted service, and responsive support that keeps our customers working.
Offices: 2501 S Kentucky Ave, Evansville, Indiana 47714, US · 13710 Lower Huntington Rd, Roanoke, Indiana 46783, US · 2286 Frankfort Ct, Lexington, Kentucky 40510, US · 2719 Kopetsky Drive, Unit F, Indianapolis, IN 46217, US · 4988 Aultman Rd, North Canton, Ohio 44720, US
Street SweepersSewer Inspection / CleanersLeaf CollectorsReconditioningMulti-Use TractorsCamera and Fabrication ServicesSewer EquipmentCommercial LandscapeSnow and IceMultipurpose Tractors
Established in 1968, Brown Equipment Company (BEC) is a leading distributor and dealer of specialty equipment rentals, sales, rehabilitation, and service solutions serving the water, road, and sewer infrastructure markets. BEC offers a comprehensive lineup of new and used equipment—including vacuum trucks, hydro‑excavators, sewer cleaning and inspection equipment, street sweepers, snow and ice equipment, pipeline rehabilitation tools, multi‑purpose tractors, asphalt and material‑handling equipment, and vegetation management machinery—primarily for municipalities and contractors. With seven service center locations across the Midwest, BEC delivers dependable parts availability, trusted service, and responsive support that keeps our customers working.
Offices: 2501 S Kentucky Ave, Evansville, Indiana 47714, US · 13710 Lower Huntington Rd, Roanoke, Indiana 46783, US · 2286 Frankfort Ct, Lexington, Kentucky 40510, US · 2719 Kopetsky Drive, Unit F, Indianapolis, IN 46217, US · 4988 Aultman Rd, North Canton, Ohio 44720, US
Street SweepersSewer Inspection / CleanersLeaf CollectorsReconditioningMulti-Use TractorsCamera and Fabrication ServicesSewer EquipmentCommercial LandscapeSnow and IceMultipurpose Tractors
