Fulfillment Support Supervisor, Full Time - Lenox Square
Atlanta, Georgia, United States · On-site
$18/hr–$29/hr
Entry level
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Fulfillment Support Supervisor, Full Time - Lenox Square
Lead and train a team of colleagues in picking and packing orders for BOPS and same-day delivery while maintaining high quality standards. Oversee daily fulfillment metrics, manage staff allocation, and ensure all packages are sent in pristine condition.
Requirements
Requires a high school diploma or equivalent and 1-2 years of related experience. Candidates must possess strong interpersonal skills and the physical ability to stand for long periods and lift up to 25 lbs.
Full job description
Our Brand
Bloomingdale’s has pushed boundaries, defined trends and made style a source of joy and personal expression for 150 years. Ask anyone who works here the secret to our longevity, and you’ll hear the same thing: it’s unequivocally our people. We listen to them. We respect them. We appreciate them. We welcome and embrace their diversity of background, thought and opinion while having a lot of fun along the way. After a century and a half, we’re proud to still be a work in progress, iterating and adapting to a fast-changing landscape, while maintaining core values that put our people first.
What We Can Offer You
Performance and Referral bonus opportunities
Merchandise discounts
An inclusive, challenging, and refreshingly fun work environment
Empowerment to perform impactful work with tangible results
Employee Assistance Program (mental health and financial literacy resources)
Colleague Resource Groups (CRGs), give-back/volunteer opportunities
Job Overview
Join our team if you want to build meaningful relationships and work in a fun, collaborative environment of flawless executers who drive our business forward through energy, effort and good humor. As the Fulfillment Supervisor you are the player/peer-leader who will help direct a shared team of colleagues who are responsible for the completion of daily fulfillment tasks. The supervisor sets high standards and motivates the team to meet objectives that augment the customer’s experience by ensuring that all packages are sent out in pristine condition and perform other duties as assigned.
Essential Functions
Build Together
Train and lead all colleagues to pick and pack orders, including buy online pickup in store and same day delivery (BOPS & SDD) within established time standards
Working side by side with the team, spend 50% of your time as an active member modeling packing behaviors while providing regular feedback to colleagues
Allocate 25% of your time to supervising through teaching, prioritization, task management, and allocation of resources
Recognize performance above standard and celebrate with the individual and the team
Promote an open door to welcome concerns from coworkers from all levels and positions
Ensure that all newly hired support colleagues successfully complete all new hire training and orientation and are transitioned into Bloomingdale’s culture
Partner with other store leaders to ensure successful execution of shared functions and expectations
Make Things Happen
Utilize workload projection tools and forecasts daily to plan workload completion in advance, and plan movement of staff to concentrate on the fulfillment velocity
Achieve company compliance standards in all fulfillment metrics including Fill Rates, Ship Speed, Ready on Time, and NPS – Packed with thought and care
Ensure a clean, well-maintained and safe environment by following all fulfillment processing standards and maintenance of all applicable equipment
Embrace and be proficient with technology – is the key instore subject matter expert for all fulfillment related applications, devices, and functions
Execute all fulfillment related audit standards
Appropriately schedule self and staff to stay within workload hours
Customer First, Always
Serve as the key owner and driver of the store NPS question “order packed with thought and care”
Spend significantly outsized time in the packing area to both model and oversee behaviors that drive packing quality above all else
Ensure that 25% of their time is spent reviewing and auditing outgoing packages to ensure and validate that all orders leaving the store are packed to the highest standard. Redirects team when expectations are not met.
Promote sensitivity to diversity and Bloomingdale’s commitment to an environment free of hostility, harassment, or discrimination of any kind
Dream Big, Be Bold
Actively participate in weekly Workload Planning meeting/Big Day Strategy development
Develop collaborative relationships with the store leadership team, understanding and delivering on all store goals and plans
Develop training for selling colleagues on key aspects of in-store fulfillment to ensure that the selling population is appropriately picking their store designated proportion of pick
Qualifications and Competencies
High School Diploma or equivalent required
1-2 years related experience
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
Resourceful and able to adapt quickly to changing priorities
Resourceful self-starter, works well independently as well as part of a team
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Essential Physical Requirements
Position requires prolonged periods of standing/walking around store or department
May involve reaching, crouching, kneeling, stooping and color vision
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Frequently lift/move up to 25lbs
Bring your creativity, energy, and ideas to the Bloomingdale’s team – Apply Today!
This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Blue Mercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.
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Related keywords
FulfillmentBOPSSame Day DeliveryNPSRetail OperationsLogisticsSupply ChainWorkload ProjectionQuality AssuranceStaff ManagementBloomingdale'sInventory PickingPacking Standards
Bloomingdale’s is America’s only nationwide, full-line, upscale department store. A division of Macy’s Inc., it currently operates 32 Bloomingdale's stores, 21 Bloomingdale's The Outlet stores, and four Bloomie's stores in California, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, and Washington. In addition, Bloomingdale's has an international presence with a location in Dubai and Kuwait.
We are currently looking for leaders who will help shape our future. At Bloomingdale’s, we seek talented creative people with a passion and entrepreneurial spirit who enjoy the fast paced, exciting world of retail. Having a strong interest in fashion as well as being a natural collaborator helps! In short, we want people with a desire to grow professionally as well as personally because at Bloomingdale’s we provide the tools for both.
When you join the Bloomingdale’s family, you are now part of an organization deeply committed to giving back to the communities near and afar. Through strategic philanthropic marketing campaigns or local grass roots efforts, Bloomingdale’s is committed to making a difference.
Although Bloomingdale’s is part of a Fortune 100 Corporation, we hold true to the family values of our founding brothers, Joseph and Lyman Bloomingdale. As large as we may become, we will remain intimate and operate Bloomingdale’s with the utmost integrity like a family run business.
At Bloomingdale’s, we will always have passion for the business and compassion for each other.
Offices: 1000 Third Ave, New York, NY 10022, US · 7057 Friars Rd, San Diego, California 92108, US · 1 Stanford Shopping Center, Palo Alto, California 94304, US · 20 City Blvd W, Orange, California 92868, US · 10250 Santa Monica Blvd, Los Angeles, California 90067, US
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