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Full-time
bachelor degree, professional certificate
Posted 10d ago
~40 hrs/week
Responsibilities
The Assistant Director of Front Office supports the Director in managing daily operations, supervising staff, and optimizing guest services. They coordinate across departments to ensure seamless service delivery and maintain high standards of customer satisfaction.
Requirements
Candidates must have a bachelor's degree in Hospitality Management or a related field and at least 3 years of experience in hotel front office operations. Proven supervisory experience and proficiency with property management systems are required.
Full job description
About Company:
Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected.
Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location.
A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity.
About the Role:
The PHO - Assistant Director of Front Office plays a pivotal role in ensuring the seamless operation of the front office department within the hospitality environment. This position is responsible for supporting the Director of Front Office in managing daily activities, optimizing guest services, and maintaining high standards of customer satisfaction. The role involves coordinating front desk operations, supervising staff, and implementing policies that enhance operational efficiency and guest experience. The Assistant Director will also collaborate with other departments to ensure smooth communication and service delivery across the property. Ultimately, this position contributes significantly to the overall success and reputation of the accommodation facility by fostering a welcoming and professional atmosphere for all guests.
Minimum Qualifications:
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Minimum of 3 years of experience in front office operations within the hospitality industry.
Proven experience in a supervisory or assistant management role in a hotel or accommodation setting.
Strong knowledge of front office software systems and property management systems (PMS).
Excellent communication and interpersonal skills with a customer-focused approach.
Preferred Qualifications:
Certification in Hospitality Management or related professional credentials.
Experience working in a large-scale hotel or resort environment.
Familiarity with revenue management and guest loyalty programs.
Proficiency in multiple languages to support diverse guest populations.
Advanced skills in data analysis and reporting tools.
Responsibilities:
Assist in overseeing daily front office operations including guest check-in/check-out, reservations, and concierge services.
Supervise, train, and motivate front office staff to deliver exceptional customer service and maintain operational standards.
Manage guest relations by promptly addressing inquiries, concerns, and special requests to ensure guest satisfaction.
Coordinate with housekeeping, maintenance, and other departments to ensure timely room availability and service quality.
Monitor front office financial transactions, including billing and cash handling, ensuring accuracy and compliance with company policies.
Implement and maintain front office procedures and standards in alignment with organizational goals.
Prepare reports on front office performance metrics and assist in budgeting and forecasting activities.
Support the Director of Front Office in strategic planning and execution of initiatives to improve guest experience and operational efficiency.
Skills:
The required skills are utilized daily to manage and optimize front office operations, ensuring that guest interactions are handled efficiently and professionally. Strong leadership and communication skills enable the Assistant Director to effectively supervise and develop front office staff, fostering a collaborative and service-oriented team environment. Proficiency with front office and property management software is essential for managing reservations, billing, and reporting tasks accurately. Customer service skills are critical for resolving guest issues promptly and maintaining high satisfaction levels. Preferred skills such as multilingual abilities and data analysis enhance the role by enabling better guest communication and informed decision-making to improve operational performance.
Opening Fall 2025, Hotel Phoenix stands at the heart of one of Downtown Atlanta’s most ambitious developments. As Centennial Yards’ premier hotel, modern luxury blends seamlessly with Atlanta’s rich culture and warm Southern hospitality. With thoughtfully designed accommodations, elevated dining, a vibrant outdoor pool and event lawn, and over 15,000 square feet of versatile event space, the hotel serves as a dynamic destination for both travelers and locals. Ideally located across from Mercedes-Benz Stadium and within walking distance of the Georgia World Congress Center, Centennial Olympic Park and Castlebury Hill, the iconic property puts you in heart of the city.
Offices: 70 Centennial Olympic Park Dr NW, Atlanta, GA 30303, US
How much do Management & Leadership jobs in Georgia pay?
Based on 3947 listings with disclosed salaries, most management & leadership jobs in Georgia pay between $68k–$189k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Georgia right now?
There are currently 17,495 open management & leadership positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Georgia?
Companies currently hiring include Domino's, PruittHealth, Emory Healthcare, Truist, The Home Depot, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Georgia?
Yes — 3472 of the 17495 open management & leadership positions offer remote or hybrid work (1091 remote, 2381 hybrid).
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