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Full-time
high school, bachelor degree
Medical insurance, Dental insurance, Vision insurance, Health savings account, 401(k) retirement plan, Paid time off
Posted 7d ago
~40 hrs/week
Responsibilities
The Branch Manager is responsible for overseeing daily branch operations, including sales, customer service, lending, and security protocols. They will lead, coach, and evaluate the branch team to drive business growth and ensure compliance with bank policies.
Requirements
Candidates must have a high school diploma or equivalent and previous supervisory experience. Strong customer service, cash-handling skills, and the ability to work on-site during branch operating hours are required.
Full job description
Branch Manager Reports to: Regional Vice President FLSA Status: Non-Exempt | Supervisory Role: Yes
Why Join Us?
At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. In this role, you’ll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.
We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!
About the Branch Manager Role
We’re looking for a dynamic and results-driven Branch Manager to lead the daily operations of a full-service branch. In this role, you’ll oversee all aspects of branch performance—from sales and customer service to lending, operations, and security. You’ll inspire and coach your team, foster strong customer relationships, and drive growth through new business development, referrals, and client retention.
The ideal candidate thrives in a leadership role, has a passion for delivering exceptional service, and can balance operational efficiency with strategic business growth.
Key Responsibilities
Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
Conduct staff training, regular team meetings, and performance reviews.
Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
Originate residential, home equity, and installment loans.
Ensure compliance with all bank policies, procedures, and security protocols.
Handle complex customer requests and resolve escalated issues in person or by phone.
Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
Maintain branch appearance and uphold operational performance standards.
Report regularly to senior management on branch performance, opportunities, and challenges.
This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.
Qualifications
Required
High school diploma or equivalent.
Supervisory experience.
Strong customer service and cash-handling experience.
Excellent verbal communication and interpersonal skills in person, by phone, and via email.
Fluent in English; bilingual a plus
Access to reliable transportation
Strong organizational skills with the ability to manage multiple priorities.
Ability to work effectively in a collaborative team environment.
Willingness to participate in ongoing training and development.
Ability to lift 10–20 lbs., stand for extended periods.
Preferred
Bachelor’s degree.
Previous banking or financial services experience.
Schedule
Full-time position with hours aligned to branch operations:
Mon–Wed: 8:30 AM – 5:00 PM
Thu–Fri: 8:30 AM – 6:00 PM
Sat: 8:30 AM – 12:00 PM (rotating schedule)
Sun: Closed
Employees may need to remain 15–30 minutes after closing. Occasional travel for training, meetings, or branch support.
Equal Employment Opportunity Statement:
Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:
• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.
Trustco Bank: Your Home Town Bank Since 1902
Since opening its doors in 1902 in Schenectady, New York, Trustco Bank has proudly served as the low-cost provider of high-quality banking products and services. Upholding traditional banking principles, Trustco has navigated through market changes without succumbing to fleeting trends that have led many banks to close.
In 2002, Trustco embarked on an ambitious expansion, establishing over 80 new branches across Central Florida, Massachusetts, downstate New York, New Jersey, and Vermont. Today, with more than 135 locations, including 51 in Florida, Trustco Bank remains grounded in its commitment to personalized, friendly service. Customers are always welcomed by name, reinforcing the community-oriented approach that is a hallmark of the Trustco experience.
Specializing in residential mortgage lending, Trustco offers a diverse array of deposit and loan products, ensuring customers find solutions tailored to their needs. As of September 30, 2024, Trustco Bank proudly reported assets totaling $6.1 billion. It's remarkable commitment to profitability is highlighted by over 100 consecutive years of dividend payments to shareholders and a strong performance even through recent financial crises. Notably, in April 2018, S&P Global Intelligence recognized Trustco Bank as the 15th best-performing savings bank in the nation. The bank is publicly traded on NASDAQ under the ticker TRST.
Moreover, Trustco Bank is dedicated to promoting a diverse workforce. Committed to equal opportunity employment, the bank ensures that all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Trustco Bank stands as more than just a financial institution; it is a steadfast partner in the community, dedicated to providing exceptional service.
Offices: 5 Sarnowski Dr, Glenville, New York 12302, US · 3 Sarnowski Dr, Schenectady, New York 12302, US · 20 Welcher Ave, Peekskill, New York 10566, US · 1030 N Ronald Reagan Blvd, Longwood, Florida 32750, US
How much do Management & Leadership jobs in Florida pay?
Based on 6477 listings with disclosed salaries, most management & leadership jobs in Florida pay between $62k–$166k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Florida right now?
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Which companies are hiring for Management & Leadership roles in Florida?
Companies currently hiring include Domino's, CVS Health, Florida Department of Agriculture and Consumer Services, University of Miami Health System-Uhealth, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Florida?
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