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The Business Impact Manager drives the operational and strategic direction of Oliver Wyman's practices through planning, execution, and performance monitoring. This includes managing high-impact projects, financial budgeting, human capital development, and collaborating with various support functions to achieve strategic objectives.
Candidates must have at least 5 years of experience in professional services with a proven track record in strategic project management and senior stakeholder engagement. Proficiency in quantitative analysis, data modeling, and communication tools like PowerPoint and Excel is required.
At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.
For more information, visit oliverwyman.com, or follow us on LinkedIn and X.
The Business Impact Manager (BIM) serves a pivotal, strategic role in driving the operations and influencing the direction of Oliver Wyman’s Practice and sub-practices. This includes planning, coordinating, and executing key strategies that enhance overall practice performance and market positioning. BIM is central in shaping and implementing the practice’s vision, ensuring that operational insights and strategic goals align seamlessly.
The role entails significant responsibility in managing high-impact projects that span various functions such as organizing team meetings, developing and maintaining comprehensive management information systems (MIS), monitoring content development and other investments, supporting go-to-market offerings, and interacting with commercial platforms. Integral to these duties is the BIM’s collaboration with different support functions like finance, business development/project lifecycle, marketing, legal, talent management, and events, ensuring coordinated support across the practice.
The BIM is also instrumental in the annual strategy and budget-setting process, ensuring execution and ongoing progress towards practice goals.
The Business Impact Manager supports and drives the strategic direction of their responsible areas, utilizing methodologies such as story-lining, presentation development, and detailed modeling to effectively communicate the strategy. Reporting to both the Practice Leaders and the Director of Business Impact, the BIM plays an essential role in achieving the practice’s strategic objectives and operational excellence.
This role will support the Americas Banking & Financial Services Practice (including its key sub-practices – Retail Banking & Wealth Management (RBWM), Corporate & Institutional Banking (CIB), and Finance & Risk (FNR)). The Business Impact Manager will work alongside and in close collaboration with the existing Business Impact Managers and others currently supporting the Americas Banking & Financial Services Practice.
This is a hybrid role that requires 3 days per week in the office. There is no option to be fully remote.
Strategic Practice Management and Operations:
Lead the development, articulation, and implementation of strategic plans and operational initiatives across the Practice.
Act as a strategic partner to the Practice Leadership Team, driving agendas that support key objectives, and ensuring alignment between strategic planning and operational execution.
Execute projects aligned with practice's strategic priorities, leveraging resources and expertise from across the firm to achieve outcomes.
Facilitate leadership and team meetings, ensuring agendas are purposeful, outcomes are tracked, and strategic priorities are clearly communicated.
Develop and draft insightful internal communications and comprehensive business cases to support strategic decision-making and investments.
Oversee the organization and execution of team events and activities, aligning them with strategic goals.
Coordinate and manage global projects that support the practice's strategic direction and operational framework.
Financial Planning and Analysis:
Work in partnership with finance and practice leadership to develop, maintain, and track investments, ensuring efficient budgeting processes.
Conduct detailed financial analysis to support annual budgeting and capacity planning processes, ensuring alignment with strategic objectives.
Ensure the effective management of both 'hard-' and 'soft-dollar' investments to optimize resource allocation.
Human Capital Development:
Collaborate with talent management to set strategic recruiting goals, interview senior candidates, and develop data-driven analysis to inform recruiting strategies.
Manage onboarding and integration processes for new joiners, especially at senior levels, ensuring alignment with practice goals.
Drive employee retention and attrition analyses, developing strategic insights to enhance human capital management.
Coordinate the annual performance review process and objective-setting in conjunction with talent management, ensuring alignment with practice's strategic priorities.
Client/Business Development:
Analyze and enhance the practice's commercial effectiveness through strategic initiatives and operational improvements.
Support client and client team requests, working collaboratively with departments like Legal, Finance, and IT to address strategic challenges and opportunities.
Assist in developing and implementing marketing strategies, shaping the editorial calendar, and coordinating event logistics to support practice visibility and client engagement.
Minimum 5 years of experience in professional services, including strategic project management and client interaction.
Demonstrated ability to lead strategic initiatives, with strong storytelling and communication skills, strong proficiency in PowerPoint and Excel, exhibiting strong sense of ownership across the full activity chain.
Exceptional quantitative skills, with proficiency in data modeling and analysis.
Strong analytical and problem-solving abilities, with a hypothesis-driven approach and including familiarity with generative AI and work-optimization tools.
Proven track record of building and managing senior stakeholder relationships.
Ability to influence and collaborate with colleagues at all levels, including executive audiences.
Keen sense for identifying business opportunities and challenges from multiple perspectives.
Strong academic credentials paired with excellent communication skills.
Proficiency in managing multiple projects, operating independently, and adhering to tight business deadlines.
Thrives in fast-paced environments, adept with dealing with confidential matters, and responsive to ad-hoc requests.
Comfortable navigating ambiguity and demonstrated strength in being a self-starter and acting effectively with limited oversight.
Ability to work in an organized manner and maintain the structured working environment of the team.
The applicable base salary range for this role is $110,000 to $160,000.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.This LinkedIn page is closed. Please follow us at Marsh on LinkedIn.
Offices: 1166 Avenue of the Americas, New York, NY 10036, US
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