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Client Service Associate (Bilingual Spanish/English)
Phoenix, Arizona, United States · Hybrid
Entry level
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Full-time
bachelor degree
Competitive compensation, Mentorship programs, Career growth opportunities, International exposure, Casual work environment, Team events
Posted 12h ago
~40 hrs/week
Remote in Wuxi, Jiangsu, China
Responsibilities
You will support project delivery by identifying and recruiting experts to answer consulting clients' business questions. This involves conducting proactive outreach, screening candidates for suitability, and developing professional profiles for project managers.
Requirements
Candidates must hold a bachelor's degree or higher and possess excellent time management and communication skills. Proficiency in English is required, along with the ability to work a fixed evening schedule from 5:00 PM to 2:00 AM.
Full job description
OVERVIEW:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
Play a vital role in Guidepoint’s success.
As a Night Shift Associate on the Consulting Client Service team, you will support project delivery by identifying and recruiting the experts best suited to answer consulting clients’ business questions. Working closely with Project Managers, you will source, engage, and recruit new experts for our network of over 1,500,000 Guidepoint Advisors. This Wuxi-based role may be performed remotely and follows a fixed work schedule of 5:00 PM to 2:00 am (17:00-2:00, China Standard Time). The role provides a unique opportunity to build core business, communication, and research skills while gaining exposure to a wide range of industries and disciplines.
Who We Are:
Team-oriented and collaborative
Hard-working professionals who strive for excellence
Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
Work with Project Managers supporting consulting clients to develop expert recruitment strategies for satisfying each client project request
Utilize recruiting tool, press releases, case studies, and other online sources to identify the best experts who can address consulting clients’ strategic and operational questions
Conduct proactive outreach during evening hours, clearly communicate the consultation opportunity, and invite qualified professionals to join our network and participate in client consultations
Screen experts to determine their suitability for each specific client project and develop accurate professional profiles for Project Managers to present to your clients
Experience You Will Bring:
Bachelor’s degree or higher
Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
Professional written and reading proficiency in English required; conversational to fluent verbal skills strongly preferred
Proactive, result-driven, initiative, and ability to go the extra mile
Able to deliver accurate, high-quality recruitment support and meet time-sensitive project requirements
Based in Wuxi and able to work effectively in a remote environment, both independently and as part of a team
Available to work a fixed evening schedule from 5:00 PM to 2:00 am (17:00-2:00, China Standard Time) and reliably support time-sensitive project needs
Skills You Will Bring:
Desire to work in a sourcing/lead generation type of role
Ability to work in a fast-paced, results-oriented environment
Excellent time management and organizational skills
Outgoing personality with the ability to speak with people at all professional levels
Intellectual curiosity and desire to learn
Excellent written and verbal communication skills
Demonstrated ability to work both individually and as part of a team
What We Offer:
Competitive compensation
Entrepreneurial environment, autonomy, and fast decisions
International exposure to the global Guidepoint service teams
Casual work environment
Summer and winter team events
Interview Process:
Meet your Guidepoint Recruiter!
Initial Candidate Screen
Meet the Guidepoint Teams!
Hiring Manager Interview
Mock Assessment (Role Dependent)
Complete a stimulated client request and gain more insight into the role
Interview Process Outcome
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
#LI-KW
#LI-Remote
Related keywords
Research enablementConsultingExpert recruitmentLead generationProject deliveryClient serviceStrategic sourcingBusiness intelligenceMarket researchTalent acquisitionProfessional networkingTime managementCommunication skillsData-drivenOperational supportRemote work
Pioneering access to expert insight for over 20 years.
Industry
Information Services
Company size
1,001-5,000 employees
Founded
2003
Headquarters
New York, NY
LinkedIn followers
215,086
Guidepoint is a research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we enable our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
For more information, visit www.guidepoint.com.
Offices: 675 Avenue of the Americas, 2nd Floor, New York, NY 10010, US · 1-4 Pall Mall E, London, England SW1Y 5AU, GB · 6 Temasek Blvd, #36-05, Suntec Tower Four, Singapore, 038986, SG · 15F, Block A, Hongkou Plaza, No. 388 Xijiangwan Road, Shanghai, Hongkou District 200083, CN · Unit 1503, Office 10 & 11, Admiralty Centre, Tower 1, 18 Harcourt Road, Admiralty, Hong Kong, Causeway Bay 999077, HK
Market ResearchPhone ConsultationsSurveysGroup Meetings and EventsCustom Research ReportsHealthcareConsumer Goods & ServicesTechMedia & TelecomEnergy
Pioneering access to expert insight for over 20 years.
Industry
Information Services
Company size
1,001-5,000 employees
Founded
2003
Headquarters
New York, NY
LinkedIn followers
215,086
Guidepoint is a research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we enable our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
For more information, visit www.guidepoint.com.
Offices: 675 Avenue of the Americas, 2nd Floor, New York, NY 10010, US · 1-4 Pall Mall E, London, England SW1Y 5AU, GB · 6 Temasek Blvd, #36-05, Suntec Tower Four, Singapore, 038986, SG · 15F, Block A, Hongkou Plaza, No. 388 Xijiangwan Road, Shanghai, Hongkou District 200083, CN · Unit 1503, Office 10 & 11, Admiralty Centre, Tower 1, 18 Harcourt Road, Admiralty, Hong Kong, Causeway Bay 999077, HK
Market ResearchPhone ConsultationsSurveysGroup Meetings and EventsCustom Research ReportsHealthcareConsumer Goods & ServicesTechMedia & TelecomEnergy