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Jobs at Serasa Experian (Now Hiring) — 215 open

Serasa Experian logoSerasa Experian

Tier 1 Client Technical Representative - Health (Remote)

Costa Mesa, California, United States · Remote OK

$51k–$88k/yr

Mid level

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthca…

Skills: Troubleshooting, Project Management, Salesforce, EDI Transactions, ANSI X12

Serasa Experian logoSerasa Experian

Client Support Analyst, Healthcare Revenue Cycle

Costa Mesa, California, United States · Remote OK

$64k–$111k/yr

Mid level

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthca…

Skills: Technical Troubleshooting, Project Management, Client Relationship Management, Salesforce, Healthcare IT

Serasa Experian logoSerasa Experian

Enterprise Business Development Representative - Remote

Madison, Mississippi, United States · Remote OK

$55k–$63k/yr

Mid level

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…

Skills: B2B Sales, Prospecting, Lead Qualification, Pipeline Management, Financial Services Sales

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PV | Executivo (a) de Vendas Externas Pleno - Andradina/SP

São Paulo, São Paulo, Brazil · On-site

Mid level

Company Description MAIS DO QUE UMA MAQUININHA, MAIS DO QUE UMA CONTA DIGITAL: uma solução completa para nossos clientes, um negócio feito de pessoas, para pessoas. Nascemos com o propósito de melhorar vidas, compartilha…

Skills: B2B Sales, B2C Sales, Acquiring Services, Payment Methods, Consultative Selling

Serasa Experian logoSerasa Experian

Client Executive, Credit Unions (East Coast) - Remote

Madison, Mississippi, United States · Remote OK

$90k–$150k/yr

Senior

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…

Skills: Strategic Account Management, Financial Services Sales, Contract Negotiation, Revenue Growth, Risk Management

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Analyst- Customer Service Operations

Mumbai, Maharashtra, India · Hybrid

Mid level

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…

Skills: Attention To Detail, KYC, AML, Customer Data Compliance, Process Orientation

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IT Internship (AI)

Sepang, Selangor, Malaysia · Hybrid

Entry level

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthca…

Skills: Python, NumPy, Pandas, Scikit-learn, TensorFlow

Serasa Experian logoSerasa Experian

Platform Capability Owner – Consumer Consent Platform

Nottingham, England, United Kingdom · Hybrid

Senior

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…

Skills: Product Ownership, Open Banking API, AWS, Microservices, CI/CD Pipelines

Serasa Experian logoSerasa Experian

Enterprise Business Development Representative - Remote

Madison, Mississippi, United States · Remote OK

$55k–$63k/yr

Mid level

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…

Skills: B2B Sales, Prospecting, Lead Qualification, Pipeline Management, Financial Services Sales

Serasa Experian logoSerasa Experian

Assistente de Qualidade II

Sao Carlos, Southeast, Brazil · On-site

Mid level

Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…

Skills: Process Auditing, Quality Monitoring, Data Analysis, Agile Jira, Power BI

Serasa Experian logoSerasa Experian

Assistente de Capacitacao II

Sao Carlos, Southeast, Brazil · On-site

Entry level

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…

Skills: Training Delivery, Operational Quality Monitoring, Anti-fraud Analysis, Administrative Support, Instructional Design

Serasa Experian logoSerasa Experian

Senior Software Engineer (Java Full Stack /AWS)

Hyderabad, Telangana, India · Hybrid

Senior

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthca…

Skills: Java, AWS, Microservices, Distributed Computing, RESTful APIs

Serasa Experian logoSerasa Experian

Senior Product Manager

Hyderabad, Telangana, India · Hybrid

Senior+

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…

Skills: Product Management, Agile Delivery, AI Tooling, Roadmap Development, Backlog Prioritization

Serasa Experian logoSerasa Experian

Agente de Atendimento II - São Carlos

Sao Carlos, Southeast, Brazil · On-site

Mid level

Company Description A Serasa Experian é a primeira e a maior Datatech do Brasil. Líder em soluções de inteligência para análise de riscos e oportunidades, com foco nas jornadas de crédito, autenticação e prevenção à frau…

Skills: B2B Customer Service, Humanized Service Techniques, Microsoft Excel, Zendesk, Salesforce

Serasa Experian logoSerasa Experian

Procurement Legal Counsel

Nottingham, England, United Kingdom · Hybrid

Senior

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…

Skills: Contract Negotiation, Legal Drafting, Commercial Law, Risk Management, Supply Chain Risk

Serasa Experian logoSerasa Experian

Engenheiro de Software Front-end Sênior

São Paulo, São Paulo, Brazil · Remote OK

Senior

Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…

Skills: TypeScript, Angular, React, SOLID Principles, Design Patterns

Serasa Experian logoSerasa Experian

Procurement Legal Counsel

Nottingham, England, United Kingdom · Hybrid

Senior

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…

Skills: Contract Negotiation, Legal Drafting, Commercial Law, Risk Management, Supply Chain Risk

Serasa Experian logoSerasa Experian

HR Operations Assistant - Working Student (m/w/d)

Dusseldorf, North Rhine-Westphalia, Germany · Hybrid

Mid level

Company Description Experian ist ein globales Daten- und Technologieunternehmen, das Menschen und Unternehmen weltweit unterstützt. Mit unserer einzigartigen Kombination aus Daten, Analysen und Software haben wir uns als…

Skills: HR Operations, Employee Life Cycle Management, Contract Creation, Personnel File Management, Oracle HCM

Serasa Experian logoSerasa Experian

Product Engineer - PHP (12 months contract)

Kuala Lumpur, Malaysia · Hybrid

Mid level

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…

Skills: PHP, MySQL, JavaScript, HTML, CSS

Serasa Experian logoSerasa Experian

Account Manager

Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid

Mid level

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthca…

Skills: Account Management, Business Development, Sales Presentation, Market Trend Analysis, Contract Negotiation

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Showing 1–20 of 215

Serasa Experian logo

Tier 1 Client Technical Representative - Health (Remote)

Serasa Experian

Costa Mesa, California, United States • Remote OK

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Mid level

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  • $51k–$88k/yr
  • Full-time
  • bachelor degree
  • Medical Insurance, Dental Insurance, Vision Insurance, 401k Matching, Flexible Work Environment, Remote Work
  • Posted 13h ago
  • ~40 hrs/week
  • Remote in Costa Mesa, California, United States

Responsibilities

Manage and resolve complex technical issues escalated from support teams regarding the Patient Access Curator suite. Collaborate with payers, internal technical teams, and clients to troubleshoot platform and payer configuration issues.

Requirements

Requires 2+ years of experience in healthcare IT with specific knowledge of EDI transactions and ANSI X12 message structures. A bachelor's degree in business or healthcare management is beneficial.

Full job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

As the Tier 1 Client Technical Representative, you will report to Experian Health. You will manage complex issues escalated from our teams related to the Patient Access Curator suite of products.

You'll have opportunity to:

  • Work with payers, trading partners, internal Experian Health technical teams, and our clients to resolve issues.
  • Troubleshoot issues related to the Patient Access Curator platform.
  • Troubleshoot complex payer issues.
  • Small to medium size project management and oversight.
  • Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce.
  • Work with clients through support cases, email, and telephone and meet with them to resolve issues.
  • Determine the severity and scope of issues, inquiries, and requests.
  • Manage and troubleshoot client and user payer configurations.

Qualifications

  • Bachelor's degree in business, healthcare management, or a related field is beneficial
  • 2+ years experience in the healthcare IT industry
  • Experience with healthcare EDI transactions and ANSI X12 message structure (270/271)
  • Analytical with Experience providing detailed troubleshooting and resolutions to users
  • Flexibility to manage unforeseen situations outside of the agent's control.
  • Patience in handling repetitive customer support issues.
  • Prioritize and differentiate important tasks from urgent ones.
  • Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization
  • Experian support is a 24/7 365 responsibility. Flexibility is essential, as there may be a need for evening, overnight, and/or weekend availability

Additional Information

Benefits/Perks:

  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
  • Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

  • Employee Status: Regular
  • Role Type: Home
  • Job Posting - Salary Range: $50,992 - $88,386
  • Department: Customer Service
  • Flexible Time Off: 15 Days
  • Schedule: Full Time
  • Shift: Day Shift
  • Compensation: USD 50992 - USD 88386 - yearly
  • Related keywords

    Healthcare ITEDIANSI X12270/271Patient Access CuratorSalesforcePayer ConfigurationTechnical SupportClient RelationsExperian Health

    About Serasa Experian

    LinkedInVisit site
    Industry
    Information Services
    Company size
    1,001-5,000 employees
    Headquarters
    São Paulo, SP
    LinkedIn followers
    749,944

    Somos uma Datatech, líder global em soluções de inteligência para análise de riscos e oportunidades com foco nas jornadas de crédito, autenticação e prevenção à fraude. Temos presença global com expertise local, estamos em 30 países e atuamos há 55 anos no mercado brasileiro. Contamos com os melhores talentos, mais de 21 mil colaboradores no mundo e quase 5 mil no Brasil. Trabalhamos sempre para criar um ambiente diverso e equilibrado para todas as nossas pessoas. Por isso, temos tanto orgulho de estarmos sendo continuamente reconhecidos como uma das melhores empresas para se trabalhar pelo Great Place to Work, Linkedin e Employers for Youth. E não para por aí. Aqui, inovação é o nosso combustível e não é à toa que a gente sabe quem é quem. Temos o maior ecossistema de big data da América Latina e a ele somamos tecnologia de ponta para revelar o que nem todos conseguem ver e ir além do óbvio. Com um portfólio completo e flexível, enxergamos o todo e à frente. Antecipamos o futuro para oferecer a pessoas e empresas um caminho que transforme, hoje, a incerteza do risco na melhor decisão. É assim que ajudamos pessoas a realizarem seus sonhos e empresas a prosperarem. Que trabalhamos por um Brasil com mais inclusão financeira. Afinal, trabalhar na Serasa Experian é muito mais do que as pessoas imaginam. É criar um amanhã melhor para todos, ampliando oportunidades aqui e agora.

    Offices: Avenida das Nações Unidas, 14.401, Torre Sucupira – 24º andar, São Paulo, SP 04794-000, BR · Avenida Doutor Heitor José Reali, 360, São Carlos, SP 13571-385, BR

    CréditoAutenticaçãoPrevenção à FraudeAgronegócioScoreTecnologiaIAEmpreendedorismoMarketingBusiness
    View all jobs at Serasa Experian

    About Serasa Experian

    LinkedInVisit site
    Industry
    Information Services
    Company size
    1,001-5,000 employees
    Headquarters
    São Paulo, SP
    LinkedIn followers
    749,944

    Somos uma Datatech, líder global em soluções de inteligência para análise de riscos e oportunidades com foco nas jornadas de crédito, autenticação e prevenção à fraude. Temos presença global com expertise local, estamos em 30 países e atuamos há 55 anos no mercado brasileiro. Contamos com os melhores talentos, mais de 21 mil colaboradores no mundo e quase 5 mil no Brasil. Trabalhamos sempre para criar um ambiente diverso e equilibrado para todas as nossas pessoas. Por isso, temos tanto orgulho de estarmos sendo continuamente reconhecidos como uma das melhores empresas para se trabalhar pelo Great Place to Work, Linkedin e Employers for Youth. E não para por aí. Aqui, inovação é o nosso combustível e não é à toa que a gente sabe quem é quem. Temos o maior ecossistema de big data da América Latina e a ele somamos tecnologia de ponta para revelar o que nem todos conseguem ver e ir além do óbvio. Com um portfólio completo e flexível, enxergamos o todo e à frente. Antecipamos o futuro para oferecer a pessoas e empresas um caminho que transforme, hoje, a incerteza do risco na melhor decisão. É assim que ajudamos pessoas a realizarem seus sonhos e empresas a prosperarem. Que trabalhamos por um Brasil com mais inclusão financeira. Afinal, trabalhar na Serasa Experian é muito mais do que as pessoas imaginam. É criar um amanhã melhor para todos, ampliando oportunidades aqui e agora.

    Offices: Avenida das Nações Unidas, 14.401, Torre Sucupira – 24º andar, São Paulo, SP 04794-000, BR · Avenida Doutor Heitor José Reali, 360, São Carlos, SP 13571-385, BR

    CréditoAutenticaçãoPrevenção à FraudeAgronegócioScoreTecnologiaIAEmpreendedorismoMarketingBusiness
    View all jobs at Serasa Experian

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