Tier 1 Client Technical Representative - Health (Remote)
Costa Mesa, California, United States · Remote OK
$51k–$88k/yr
Mid level
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthca…
Skills: Troubleshooting, Project Management, Salesforce, EDI Transactions, ANSI X12
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthca…
Enterprise Business Development Representative - Remote
Madison, Mississippi, United States · Remote OK
$55k–$63k/yr
Mid level
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
PV | Executivo (a) de Vendas Externas Pleno - Andradina/SP
São Paulo, São Paulo, Brazil · On-site
Mid level
Company Description MAIS DO QUE UMA MAQUININHA, MAIS DO QUE UMA CONTA DIGITAL: uma solução completa para nossos clientes, um negócio feito de pessoas, para pessoas. Nascemos com o propósito de melhorar vidas, compartilha…
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Skills: Attention To Detail, KYC, AML, Customer Data Compliance, Process Orientation
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthca…
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Skills: Product Ownership, Open Banking API, AWS, Microservices, CI/CD Pipelines
Enterprise Business Development Representative - Remote
Madison, Mississippi, United States · Remote OK
$55k–$63k/yr
Mid level
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…
Skills: Process Auditing, Quality Monitoring, Data Analysis, Agile Jira, Power BI
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthca…
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Company Description A Serasa Experian é a primeira e a maior Datatech do Brasil. Líder em soluções de inteligência para análise de riscos e oportunidades, com foco nas jornadas de crédito, autenticação e prevenção à frau…
Skills: B2B Customer Service, Humanized Service Techniques, Microsoft Excel, Zendesk, Salesforce
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Dusseldorf, North Rhine-Westphalia, Germany · Hybrid
Mid level
Company Description Experian ist ein globales Daten- und Technologieunternehmen, das Menschen und Unternehmen weltweit unterstützt. Mit unserer einzigartigen Kombination aus Daten, Analysen und Software haben wir uns als…
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthca…
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$51k–$88k/yr
Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, 401k Matching, Flexible Work Environment, Remote Work
Posted 13h ago
~40 hrs/week
Remote in Costa Mesa, California, United States
Responsibilities
Manage and resolve complex technical issues escalated from support teams regarding the Patient Access Curator suite. Collaborate with payers, internal technical teams, and clients to troubleshoot platform and payer configuration issues.
Requirements
Requires 2+ years of experience in healthcare IT with specific knowledge of EDI transactions and ANSI X12 message structures. A bachelor's degree in business or healthcare management is beneficial.
Full job description
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
As the Tier 1 Client Technical Representative, you will report to Experian Health. You will manage complex issues escalated from our teams related to the Patient Access Curator suite of products.
You'll have opportunity to:
Work with payers, trading partners, internal Experian Health technical teams, and our clients to resolve issues.
Troubleshoot issues related to the Patient Access Curator platform.
Troubleshoot complex payer issues.
Small to medium size project management and oversight.
Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce.
Work with clients through support cases, email, and telephone and meet with them to resolve issues.
Determine the severity and scope of issues, inquiries, and requests.
Manage and troubleshoot client and user payer configurations.
Qualifications
Bachelor's degree in business, healthcare management, or a related field is beneficial
2+ years experience in the healthcare IT industry
Experience with healthcare EDI transactions and ANSI X12 message structure (270/271)
Analytical with Experience providing detailed troubleshooting and resolutions to users
Flexibility to manage unforeseen situations outside of the agent's control.
Patience in handling repetitive customer support issues.
Prioritize and differentiate important tasks from urgent ones.
Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization
Experian support is a 24/7 365 responsibility. Flexibility is essential, as there may be a need for evening, overnight, and/or weekend availability
Additional Information
Benefits/Perks:
Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Employee Status: Regular
Role Type: Home
Job Posting - Salary Range: $50,992 - $88,386
Department: Customer Service
Flexible Time Off: 15 Days
Schedule: Full Time
Shift: Day Shift
Compensation: USD 50992 - USD 88386 - yearly
Related keywords
Healthcare ITEDIANSI X12270/271Patient Access CuratorSalesforcePayer ConfigurationTechnical SupportClient RelationsExperian Health
Somos uma Datatech, líder global em soluções de inteligência para análise de riscos e oportunidades com foco nas jornadas de crédito, autenticação e prevenção à fraude.
Temos presença global com expertise local, estamos em 30 países e atuamos há 55 anos no mercado brasileiro.
Contamos com os melhores talentos, mais de 21 mil colaboradores no mundo e quase 5 mil no Brasil.
Trabalhamos sempre para criar um ambiente diverso e equilibrado para todas as nossas pessoas. Por isso, temos tanto orgulho de estarmos sendo continuamente reconhecidos como uma das melhores empresas para se trabalhar pelo Great Place to Work, Linkedin e Employers for Youth.
E não para por aí. Aqui, inovação é o nosso combustível e não é à toa que a gente sabe quem é quem. Temos o maior ecossistema de big data da América Latina e a ele somamos tecnologia de ponta para revelar o que nem todos conseguem ver e ir além do óbvio.
Com um portfólio completo e flexível, enxergamos o todo e à frente. Antecipamos o futuro para oferecer a pessoas e empresas um caminho que transforme, hoje, a incerteza do risco na melhor decisão.
É assim que ajudamos pessoas a realizarem seus sonhos e empresas a prosperarem. Que trabalhamos por um Brasil com mais inclusão financeira. Afinal, trabalhar na Serasa Experian é muito mais do que as pessoas imaginam. É criar um amanhã melhor para todos, ampliando oportunidades aqui e agora.
Offices: Avenida das Nações Unidas, 14.401, Torre Sucupira – 24º andar, São Paulo, SP 04794-000, BR · Avenida Doutor Heitor José Reali, 360, São Carlos, SP 13571-385, BR
CréditoAutenticaçãoPrevenção à FraudeAgronegócioScoreTecnologiaIAEmpreendedorismoMarketingBusiness
Somos uma Datatech, líder global em soluções de inteligência para análise de riscos e oportunidades com foco nas jornadas de crédito, autenticação e prevenção à fraude.
Temos presença global com expertise local, estamos em 30 países e atuamos há 55 anos no mercado brasileiro.
Contamos com os melhores talentos, mais de 21 mil colaboradores no mundo e quase 5 mil no Brasil.
Trabalhamos sempre para criar um ambiente diverso e equilibrado para todas as nossas pessoas. Por isso, temos tanto orgulho de estarmos sendo continuamente reconhecidos como uma das melhores empresas para se trabalhar pelo Great Place to Work, Linkedin e Employers for Youth.
E não para por aí. Aqui, inovação é o nosso combustível e não é à toa que a gente sabe quem é quem. Temos o maior ecossistema de big data da América Latina e a ele somamos tecnologia de ponta para revelar o que nem todos conseguem ver e ir além do óbvio.
Com um portfólio completo e flexível, enxergamos o todo e à frente. Antecipamos o futuro para oferecer a pessoas e empresas um caminho que transforme, hoje, a incerteza do risco na melhor decisão.
É assim que ajudamos pessoas a realizarem seus sonhos e empresas a prosperarem. Que trabalhamos por um Brasil com mais inclusão financeira. Afinal, trabalhar na Serasa Experian é muito mais do que as pessoas imaginam. É criar um amanhã melhor para todos, ampliando oportunidades aqui e agora.
Offices: Avenida das Nações Unidas, 14.401, Torre Sucupira – 24º andar, São Paulo, SP 04794-000, BR · Avenida Doutor Heitor José Reali, 360, São Carlos, SP 13571-385, BR
CréditoAutenticaçãoPrevenção à FraudeAgronegócioScoreTecnologiaIAEmpreendedorismoMarketingBusiness