Lumberton, North Carolina, United States · On-site
Entry level
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Wilmington, North Carolina, United States · On-site
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Leasing Professional - The Parian ~ Mooresville, NC
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Mooresville, North Carolina, United States · On-site
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Lumberton, North Carolina, United States · On-site
Entry level$130M raised
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Charlotte, North Carolina, United States · On-site
$80k–$90k/yr
Mid level$2.6B raised
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Mount Airy, North Carolina, United States · On-site
$11/hr–$16/hr
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Hendersonville, North Carolina, United States · On-site
Entry level$988M raised
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
Mid level
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Charlotte, North Carolina, United States · On-site
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Greensboro, North Carolina, United States · On-site
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Greensboro, North Carolina, United States · On-site
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Burlington, North Carolina, United States · On-site
Mid level
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Chapel Hill, North Carolina, United States · On-site
Mid level
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Full-time
high school, associate degree
Posted 12d ago
~40 hrs/week
Responsibilities
The Crisis Communications Specialist manages incoming crisis calls, coordinates the deployment of Mobile Crisis staff, and facilitates communication between team members and community partners. Additionally, the role provides administrative support for the Behavioral Health Urgent Care (BHUC) operations, including intake documentation and visitor management.
Requirements
The position requires a High School Diploma, with an Associate Degree preferred. Candidates must possess strong organizational skills, the ability to remain calm under pressure, and proficiency in Microsoft Office and electronic health record systems.
Full job description
The Crisis Services Coordinator serves as the central communication and administrative hub for Southeastern Integrated Care's BHUC and Mobile Crisis Services. The Coordinator manages incoming crisis calls, coordinates the deployment of Mobile Crisis staff, supports Behavioral Health Urgent Care operations, facilitates communication among team members and community partners, maintains operational documentation, and provides administrative support to ensure efficient delivery of crisis services.
The position requires exceptional organizational skills, sound judgment, professionalism under pressure, and the ability to effectively prioritize multiple competing demands in a fast-paced behavioral health environment.
Essential Duties and Responsibilities:
Crisis Communications
Answer all incoming Crisis Services telephone lines.
Obtain critical information from callers.
Determine the appropriate routing of crisis calls using established protocols.
Notify and dispatch Mobile Crisis teams.
Coordinate communication between BHUC staff and Mobile Crisis teams.
Maintain awareness of team availability and geographic assignments.
Communicate updates to responding staff.
Escalate urgent situations to licensed clinical staff.
Maintain continuous communication with responders until calls are completed.
Mobile Crisis Dispatch
Monitor Mobile Crisis staff assignments throughout the shift.
Coordinate deployment based on urgency, geography, staffing availability, and response times.
Track field staff locations and availability.
Assist with coordination of transfers between BHUC, hospitals, EMS, law enforcement, and community partners.
Maintain dispatch records and response documentation.
Support after-hours and on-call operations.
BHUC Administrative Support
Greet individuals and visitors arriving at the BHUC.
Direct visitors appropriately.
Assist with intake documentation.
Register individuals in the electronic health record.
Providing primary, mental health & substance use care across 19 NC counties with 400+ staff & 21 specialized programs.
Industry
Mental Health Care
Company size
201-500 employees
Headquarters
Pembroke, North Carolina
LinkedIn followers
338
Southeastern Integrated Care is a leading integrated delivery system uniting mental health, behavioral health, substance use disorder treatment, primary care, and chronic condition management to promote holistic wellness for individuals and families across North Carolina. Serving 19 counties with 21 specialized programs, our team of over 400 trained professionals provides evidence-based, patient-centered care through advanced technologies such as telehealth platforms, AI-driven analytics, and electronic health record systems.
We meet patients where they are—whether in our facilities, community settings, or through secure virtual care—to ensure equitable access and personalized treatment. Our programs address the full spectrum of physical, emotional, and behavioral health needs using data-informed strategies and innovative tools.
Key Offerings:
Advanced Medical Home Model: A coordinated, tech-enabled primary care system emphasizing prevention, chronic disease management, and real-time integration of care through digital monitoring.
Community-Based Services: Innovative outreach programs using mobile health tools to empower individuals toward recovery and independence in their own communities.
Outpatient Services: Comprehensive therapy, medication management, and counseling delivered through in-person and telehealth models supported by data-driven insights for optimal results.
Residential Treatment: Safe, supportive environments that integrate smart monitoring and therapeutic technologies to promote lasting recovery and resilience.
At Southeastern Integrated Care, we believe every person deserves access to world-class, integrated healthcare that supports them in living full, healthy lives. Our interdisciplinary team of physicians, therapists, nurses, and peer specialists works collaboratively—leveraging technology and compassion—to foster resilience, accelerate recovery, and build stronger communities across North Carolina.
Offices: 68 THREE HUNTS DR, Pembroke, North Carolina 28372, US · 134 Memory Plaza, Whiteville, North Carolina 28472, US · 4700 Lebanon Rd, Mint Hill, North Carolina 28227, US · 3640 Express Dr, Shallotte, North Carolina 28470, US · 301 Penny Ln, Morehead City, North Carolina 28557, US
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1876 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $45k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in North Carolina right now?
There are currently 24,510 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Great Clips Inc., Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in North Carolina?
Yes — 1193 of the 24510 open customer service & support positions offer remote or hybrid work (580 remote, 613 hybrid).
How do I apply for Customer Service & Support jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in North Carolina