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Entry level
We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, an…
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Mid level
We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, an…
Charlotte, North Carolina, United States · On-site
$85k–$100k/yr
Senior
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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, 401(k) Retirement Plan, Paid Vacation
Posted 9d ago
~40 hrs/week
Responsibilities
Operate the hotel shuttle van to transport guests and airline crew safely and efficiently. Provide additional operational support including luggage assistance, facility maintenance, and basic front desk or housekeeping duties.
Requirements
Requires a high school diploma and a valid driver's license. Candidates must be able to lift up to 100 pounds and be available to work a flexible schedule including weekends and holidays.
Full job description
We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Van Driver (VD) operates the hotel van to and from guest destinations in a safe and courteous manner.
Job Description
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading vehicle.
As an airport hotel, maintain a strong commitment to transportation excellence by ensuring airline crew members and guests are picked up and dropped off safely, efficiently, and within required service time standards. Prompt and reliable transportation is an essential function of this position and directly impacts guest satisfaction, airline partnerships, and hotel performance.
Operate vehicle in accordance with state laws; observe all airport rules pertaining to the shuttle vehicles.
Explain and promote hotel facilities, outlets and services to guests and provide information regarding local attractions and activities.
Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
Maintain vehicle mileage log.
Regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
Maintain the appearance of the hotel's front entrance by picking up trash, sweeping as needed, and ensuring a clean and welcoming arrival experience for guests.
Clean lobby and entrance windows and glass doors to maintain a professional appearance.
Assist with restocking the hotel market, grab-and-go area, guest amenities, and bottled water supplies throughout the property.
Restock guest water stations and other designated hospitality items as needed.
Deliver guest requests, amenities, packages, and other items to guest rooms in a timely and professional manner.
Provide operational support to the Front Desk as needed, including answering hotel telephone calls, assisting guests with inquiries, transferring calls, and supporting guest service initiatives.
Assist in housekeeping and/or laundry duties to include house attendant rounds and the washing, drying, and folding of hotel laundry.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Ensure compliance with federal, state and local laws regarding health and safety.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent required.
One year of previous hotel experience or retail customer service preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Valid driver's license required.
Frequently standing, walking, bending, climbing, kneeling, and moving about the facility.
Ability to carry, lift, push, or pull items weighing up to 100 pounds.
Frequently handling objects, equipment, luggage, and guest supplies.
Must be dependable, punctual, and able to manage multiple responsibilities in a fast-paced airport hotel environment.
Will be required to work mornings, evenings, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Sonesta is now the 8th largest hotel company in the US, with 13 brands that consist of 1100 hotels, 100K+ rooms across three continents and include The Royal Sonesta, The James Hotels, Classico Collection by Sonesta, Sonesta Hotels & Resorts, MOD Collection by Sonesta, Sonesta Select, Sonesta ES Suites, Sonesta Simply Suites, Red Lion Hotels, Inns & Suites by Sonesta, Signature Inn by Sonesta, Americas Best Value Inn by Sonesta and Canadas Best Value Inn by Sonesta.
With the growth of the company, we have also expanded our award-winning guest loyalty program – Sonesta Travel Pass. Offering guests a variety of travel experiences, free nights, value added perks, points that can be redeemed at any of Sonesta's hotels.
Sprung from the classic hoteliers of the mid-20th century, Sonesta is a collection of hotels, resorts, suites and cruises enjoys a rich history celebrating over 85 years in hospitality. When savvy travelers stay in one of our locations throughout the world, they are treated to a genuine experience, reflective of the culture and personality of the destination. Guests are always delighted to find that we have let the outside culture in!
As one of the original hoteliers in the United States, Sonesta has a solid understanding of what drives the passion for travel – service, beautiful surroundings and an unmatched destination experience delivered with style. It’s our employees who deliver on this promise with integrity and passion, ensuring our future will be as strong as our past.
Discover what you have been missing at Sonesta. Join us. We can’t wait to meet you.
Offices: 400 Centre St, Newton, Massachusetts 02458, US
Integrity. Authenticity. Quality. Concern. These four cornerstones keep the Sonesta family of hotelsguestsemployees and communities strong. We invite you to experience our Culture of Caring for yourself.LifestyleLeisureHospitalityHotelAsset ManagementReal EstateEvents
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1849 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $45k–$107k per year. Individual offers vary with seniority, company size, and specialization.
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