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Jobs at Intapp (Now Hiring) — 12 open

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Director Client Success, Legal Portfolio

Palo Alto, California, United States · Remote OK

Senior+

Director Client Success, Legal Portfolio Location US Midwest Central Time Zone is preferred; Remote -US or Hybrid, Palo Alto, NY or Charlotte offices are possible. About the role The Director Client Success, Legal Portfo…

Skills: Client Success Management, Portfolio Strategy, Executive Relationship Management, Team Leadership, Retention Management

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Software Engineer (Full-Stack)

Lisbon, Portugal · Hybrid

Senior

Position Overview: As a Software Engineer (Full-Stack) at Intapp, you’ll work on an AI-powered, industry-specific cloud platform that transforms professional and financial services firms. Collaborating with senior engine…

Skills: .NET, C#, ASP.NET, Angular, MS SQL

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Engagement Director, Strategic Clients

London, England, United Kingdom · Remote OK

Senior+

Job Description Engagement Director, Strategic Clients Location: U.K. remote, or hybrid (London office) About the role The engagement director, strategic , is a senior individual contributor on Intapp’s professional serv…

Skills: Executive Leadership, Strategic Client Engagement, Program Governance, Stakeholder Management, Enterprise Software Implementation

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VP, Services GTM Strategy & Operations

Palo Alto, California, United States · Hybrid

Senior+

Vice President, Services GTM Strategy and Operations Reporting directly to the SVP, Client Services, the Vice President, Services GTM Strategy & Operations serves as a key member of the Client Services leadership team an…

Skills: GTM Strategy, Business Operations, Professional Services Leadership, Financial Acumen, AI Strategy

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QA Automation Engineer

Lisbon, Portugal · Hybrid

Senior

Intapp is looking for an enthusiastic individual for the position of QA Automation Engineer. This person will make a real impact on the business by helping grow our test automation team and processes. The ideal candidate…

Skills: Manual Testing, Test Automation, C#, Java, HTML

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Sr Business Operations Manager, Product Marketing

Palo Alto, California, United States · Hybrid

Senior

Senior Business Operations Manager, Product Marketing Location: Palo Alto office (hybrid), or Pacific Time or Mountain Time remote Intapp is looking for a Senior Business Operations Manager for Product Marketing (PMM) to…

Skills: Business Operations, Sales Enablement, Product Marketing, GTM Strategy, Content Governance

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Software Engineer (Backend)

Lisbon, Portugal · Hybrid

Senior

As a Software Engineer (Backend) with Intapp, you will be working on the AI-powered, industry-specific cloud platform built to transform the way professional and financial services firms operate. You will work with senio…

Skills: .Net, C#, Asp.Net, Azure Cloud, Microservices

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VP, Architecture & Solution Advisory

Palo Alto, California, United States · Remote OK

Senior+

Vice President, Architecture & Solution Advisory Reporting directly to the SVP, Client Services, the Vice President, Architecture & Solution Advisory will lead solution strategy, architecture governance, and advisory ser…

Skills: Solution Strategy, Architecture Governance, Enterprise Software, SaaS, Cloud Architecture

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Director Client Success, Legal Portfolio EMEA

United Kingdom · Remote OK

Senior+

Director, Client Success, Legal Portfolio EMEA Location: Remote (UK) or hybrid (London office) About the role The Director, Legal Portfolio is a people leader on Intapp's Client Success team, responsible for inspiring, d…

Skills: Client Success Management, Portfolio Strategy, Executive Relationship Management, Team Leadership, Coaching

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Enterprise Client Development Associate

Singapore, Singapore · Hybrid

Mid level

Enterprise Client Development Associate Singapore Financial Services and Legal sectors Intapp’s Client Development team work with our Sales and Marketing teams and are responsible for expanding our client base and deepen…

Skills: Inside Sales, Field Sales, Pipeline Development, CRM Management, Lead Management

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Site Reliability Engineer

Belfast, Northern Ireland, United Kingdom · Remote OK

Senior

Intapp is at an inflection point. We just launched Celeste — our agentic AI platform built for the world's top law firms, private capital firms, and professional services companies. More than 2,700 firms globally rely on…

Skills: Azure, Automation, AI Tooling, Azure DevOps, SQL Server

Intapp logoIntapp

Site Reliability Engineer

Portugal · Hybrid

Senior

Intapp is at an inflection point. We just launched Celeste — our agentic AI platform built for the world's top law firms, private capital firms, and professional services companies. More than 2,700 firms globally rely on…

Skills: Azure, Automation, AI Tooling, Azure DevOps, SQL Server

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Director Client Success, Legal Portfolio

Intapp

Palo Alto, California, United States • Remote OK

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Senior+

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  • Full-time
  • bachelor degree
  • Professional Development Reimbursement, Complimentary Lunches, Fully Stocked Kitchens, Wellness Programs, Flexible Time Off, Family-Formation Benefits
  • Posted 3d ago
  • ~40 hrs/week
  • Remote in United States

Responsibilities

Lead and coach a team of client success professionals to drive strong outcomes and value realization for enterprise legal accounts. Oversee portfolio strategy, manage executive relationships, and collaborate with Sales and Product teams to ensure client retention and growth.

Requirements

Requires over 15 years of experience in client success or account management leadership, specifically serving professional services or legal firms. Must have a proven track record of managing teams of 10+ and driving retention for enterprise portfolios.

Full job description

Director Client Success, Legal Portfolio

Location US Midwest Central Time Zone is preferred; Remote -US or Hybrid, Palo Alto, NY or Charlotte offices are possible.

About the role

The Director Client Success, Legal Portfolio is a people leader on Intapp's Client Success team, responsible for inspiring, developing, and coaching a team of client success professionals to consistently deliver strong client outcomes with predictable results across the US Midwest and West.

This role sits at the intersection of team leadership and client strategy, ensuring your portfolio of enterprise legal accounts is healthy, growing, and realizing the full value of their Intapp investment.

Done well, this role turns a team into a high-performing unit and clients into long-term partners. Firms that are expanding their use of the platform and influencing peers in their markets. The Director operates as a trusted advisor to client stakeholders and internal leaders alike, and serves as the connective tissue between their team, Sales, Product, and the broader business.

What you'll do

  • Build and oversee a portfolio strategy that optimizes account assignments, identifies client success opportunities, and ensures each client has a clear path to measurable outcomes.
  • Drive regular business reviews with your team, using KPIs, coverage data, and risk signals to surface what's working and where to focus.
  • Align with Sales segment leads on account-specific goals and ensure the team executes against shared objectives.
  • Ensure your team engages the right stakeholders at the right level in every account.
  • Build executive relationships directly in key accounts so Intapp has a trusted presence before it's needed.
  • Lead escalation management for high-risk client situations, providing leadership support and taking accountability for driving issues to resolution with urgency
  • Own retention and support growth for your portfolio, driving renewal forecast accuracy, identifying at-risk renewals early, and developing success plays that extend client value in partnership with Sales.
  • Lead proactive engagement models that increase product adoption and accelerate value realization across the full Intapp product suite and lifecycle.
  • Coach the team to develop and share best practices, thought leadership content, and industry-specific guidance that supports the broader legal client community.
  • Prioritize recruiting and building a team of strong performers, investing in hiring, onboarding, and developing talent as a core part of the role.
  • Model and reinforce industry knowledge and product depth, creating a culture of continuous learning and client-facing credibility

What you'll bring

Required

  • 15+ years of experience in client success, portfolio, or account management team leadership roles within or serving professional services firms, ideally in the legal industry.
  • Proven ability to drive retention and support growth across a portfolio of enterprise accounts, including executive-level relationship management.
  • Strong leadership and coaching skills; able to develop talent, set clear expectations, and hold a team accountable to results. Success leading and managing teams of at least 10.  
  • Strong consultative and communication skills: ability to listen carefully, influence at all levels, and navigate complex organizational dynamics.
  • Experience with change management or developing adoption strategies for enterprise technology platforms.
  • Strong analytical skills and the ability to synthesize input from multiple sources into clear recommendations for clients and internal stakeholders.
  • Bachelor's degree.
  • Ability to travel 20–30% of the year for client visits, team engagements, and industry events.

Preferred

  • Familiarity with the Intapp product suite.
  • Familiarity with upstream and downstream systems such as Microsoft 365 and marketing, business development, relationship intelligence, experience management, document, financial, or practice management systems.
  • Experience in a publicly traded, growth-stage software company.

What You Will Gain 

At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.  

Here, you will have the opportunity to: 

  • Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career. 

  • Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day. 

  • Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.  

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.  

#LI-AS1 

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.

Related keywords

IntappLegal IndustryProfessional ServicesEnterprise AccountsKPIsSaaSMicrosoft 365Practice Management SystemsRelationship IntelligenceExperience ManagementFinancial SystemsDocument ManagementClient SuccessPortfolio ManagementRetentionProduct Adoption

About Intapp

LinkedInVisit site

Intelligence Applied

Industry
Software Development
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Palo Alto, CA
LinkedIn followers
37,830

Intapp helps professionals turn knowledge, relationships, and operational insights into value. Using the power of Applied AI, we make firm and market intelligence easy to find, understand, and use. This helps Intapp clients better access and activate their expertise to make smarter decisions, manage risk, and increase their competitive advantage. The world's top firms — across accounting, consulting, investment banking, legal, private capital, and real assets — trust Intapp’s industry-specific solutions to drive new growth and multiply opportunity. Curious, collaborative, and dedicated, our team includes experts from across the markets we serve. For more information, visit Intapp.com

Offices: 3101 Park Blvd, Palo Alto, CA 94306, US · 33 Saint Mary Axe, Exchequer Court, London, England EC3A 8AA, GB · Level 14, 309 Kent Street, Sydney, NSW 2000, AU · 300 S Tryon St, Suite 1200, Charlotte, North Carolina 28202, US · Suite 410, Blackfriars House St Mary Parsonage, Manchester, England M3 2JA, GB

Conflicts ManagementTime ManagementWorkflowExperience ManagementTerms ManagementProfessional ServicesPlatformApplied AIFinancial ServicesAccounting
View all jobs at Intapp

About Intapp

LinkedInVisit site

Intelligence Applied

Industry
Software Development
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Palo Alto, CA
LinkedIn followers
37,830

Intapp helps professionals turn knowledge, relationships, and operational insights into value. Using the power of Applied AI, we make firm and market intelligence easy to find, understand, and use. This helps Intapp clients better access and activate their expertise to make smarter decisions, manage risk, and increase their competitive advantage. The world's top firms — across accounting, consulting, investment banking, legal, private capital, and real assets — trust Intapp’s industry-specific solutions to drive new growth and multiply opportunity. Curious, collaborative, and dedicated, our team includes experts from across the markets we serve. For more information, visit Intapp.com

Offices: 3101 Park Blvd, Palo Alto, CA 94306, US · 33 Saint Mary Axe, Exchequer Court, London, England EC3A 8AA, GB · Level 14, 309 Kent Street, Sydney, NSW 2000, AU · 300 S Tryon St, Suite 1200, Charlotte, North Carolina 28202, US · Suite 410, Blackfriars House St Mary Parsonage, Manchester, England M3 2JA, GB

Conflicts ManagementTime ManagementWorkflowExperience ManagementTerms ManagementProfessional ServicesPlatformApplied AIFinancial ServicesAccounting
View all jobs at Intapp

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