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Job Overview & Responsibilities Why Join PT Solutions?At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-ch…
Skills: Customer service, Communication, Multitasking, Attention to detail, Payment collection
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Greenville, North Carolina, United States · On-site
$16/hr–$22/hr
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Greensboro, North Carolina, United States · On-site
$16/hr–$24/hr
Entry level$4.0B raised
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Charlotte, North Carolina, United States · On-site
Senior
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
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Harrisburg, North Carolina, United States · On-site
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Taylorsville, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
Mid level$3.5B raised
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Morehead City, North Carolina, United States · On-site
Entry level
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$18/hr–$20/hr
Full-time
high school
Competitive compensation, Performance-based incentives, Professional development, Paid Time Off, Sick Leave, Extended Illness Bank
Posted 5d ago
Apply by Jul 31
~40 hrs/week
Responsibilities
The Patient Access Coordinator manages daily clinic operations, including patient check-in/check-out, scheduling, and payment processing. They also ensure accurate documentation and facilitate communication between patients and the clinical care team.
Requirements
Candidates must have at least a High School diploma or GED and strong communication skills. 1–2 years of customer service or healthcare front office experience is preferred, along with proficiency in EMR systems.
Full job description
Job Overview & Responsibilities
Why Join PT Solutions?At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care.
In this role, you’ll serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience. You’ll play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams.
At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!
Clinic Address:Ballantyne15825 Ballantyne Medical PlaceCharlotte, North Carolina 28277
What You Will Get
In addition to the standard benefit offering, you can expect to receive:
Competitive compensation with ability to earn performance-based incentives
Professional development through strategic internal platforms
Opportunity for career progression with a nationwide physical therapy practice
Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
Reimbursement for endurance race entry fees
Your Responsibilities as a Patient Access Coordinator
Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
Assist with clinic operations, special projects, and provide coverage support as needed.
Qualifications & Pay Range
Required Skills & Abilities
Strong communication and customer service skills.
Ability to multitask and prioritize effectively in a busy clinic environment.
High level of accuracy and attention to detail.
Ability to collect payments and discuss financial responsibility confidently.
Proficiency in Microsoft Office and comfort using multiple software systems.
Professional, empathetic, and patient-centered approach.
Ability to follow workflows, protocols, and compliance requirements.
Strong problem-solving and conflict-resolution skills.
Ability to work independently and as part of a team.
Qualifications
At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
1–2 years of customer service or healthcare front office experience preferred.
Experience using EMR systems and scheduling platforms strongly preferred.
Must meet all compliance, background check, and onboarding requirements.
Schedule
Full Time: Mon-Fri (schedule varies)
Compensation
Pay Range: $18-$20/hr
(Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)
Company Overview
Expanding Access to Quality Care
At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.
As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.
Let’s go further together and transform care.Join the #PTSLife today!
To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.
PT Solutions starts with a true love of therapy and fuses that passion with science and training to create an unmatched standard of care for patients. We love our work, and that enthusiasm is evident in all we do, both in the clinic and in the community. With acute care, inpatient rehab, and outpatient clinics across the country, we work in partnership with our patients and are committed to keeping them in motion throughout all phases of injury and healing. That dedication creates authentic connections with patients and makes PT Solutions the best place to redefine recovery.
We believe that grounding treatment methodologies in evidence-based research results in the most effective, progressive care for patients. We put science first and use our research to innovate and lead the healthcare industry. Because teaching is in our DNA, we bring that research into the classroom, producing the best practitioners in the business through our top-notch residency and continuing education program.
We believe physical, occupational, and speech therapy has a significant place in healthcare, and we want to lead its significance by elevating patient treatment standards and therapist training programs. Patients know the treatment they receive in any PT Solutions location nationwide will meet the absolute highest standard of care. Our dedication to working with the best tools and the best attitude to achieve the best results unites therapists and patients in a shared goal: pain-free living.
Offices: 1100 Circle 75 Pkwy, Ste 1400, Atlanta, GA 30339, US
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1770 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $44k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in North Carolina right now?
There are currently 23,878 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Allied Universal, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in North Carolina?
Yes — 1127 of the 23878 open customer service & support positions offer remote or hybrid work (551 remote, 576 hybrid).
How do I apply for Customer Service & Support jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in North Carolina