Boston, Massachusetts, United States · Hybrid
$120k–$225k/yr
About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objecti…
Skills: Client Operations, Investment Operations, People Management, Transformation Management, Project Management
Huntington, Massachusetts, United States · On-site
$18/hr–$31/hr
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally…
Skills: Retail Operations, Cash Reconciliation, Coaching, Mentoring, Customer Service
Stoneham, Massachusetts, United States · On-site
$16/hr–$22/hr
Store - BOS-STONEHAM, MA The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and servic…
Skills: Retail Leadership, Sales Management, Customer Experience, Coaching, Operational Execution
Boston, Massachusetts, United States · Hybrid
$73k–$90k/yr
We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected step…
Skills: Product Troubleshooting, Customer Support, Scientific Communication, Technical Writing, Time Management
Wareham, Massachusetts, United States · On-site
$16/hr–$18/hr
Job DetailsJob Location: 0023 - Wareham, MA - WAREHAM, MA 02571Salary Range: $16.00 - $18.00 HourlyThe Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mis…
Skills: Retail Leadership, Customer Service, Sales Techniques, Merchandising, POS Systems
Wareham, Massachusetts, United States · On-site
$15/hr–$16/hr
Job DetailsJob Location: 0023 - Wareham, MA - WAREHAM, MA 02571Salary Range: $15.00 - $16.50 HourlySales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising …
Skills: Customer Service, Sales Techniques, POS Systems, Merchandising, Microsoft Office
Littleton, Massachusetts, United States · On-site
$15/hr–$16/hr
Job DetailsJob Location: 0058 - Littleton, MA - LITTLETON, MA 01460Salary Range: $15.00 - $16.50 HourlySales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandis…
Skills: Customer Service, Sales Techniques, POS Systems, Merchandising, Inventory Management
Quincy, Massachusetts, United States · On-site
Job DetailsJob Location: Quirk Mazda - Quincy, MA 02169Education Level: NoneTravel Percentage: NoneJob Shift: AnyJob Category: AutomotiveQuirk Auto is looking for experienced lube technicians. Come join a new team with a…
Skills: Oil Changes, Tire Rotations, Filter Replacement, Fluid Flushes, Tire Replacement
Watertown, Massachusetts, United States · On-site
$14/hr–$15/hr
Job DetailsJob Location: MA - Watertown - Watertown, MA 02472Position Type: Part Time/Full TimeEducation Level: High SchoolSalary Range: $14.25 - $15.00 HourlyTravel Percentage: NoneJob Shift: Any - Monday through Sunday…
Skills: Waxing Services, Guest Relations, Skincare Knowledge, Sanitation Standards, Client Retention
Somerville, Massachusetts, United States · On-site
$19/hr–$22/hr
Job Title Retail Home Decor Associate Job Overview Are you passionate about design, décor, and helping customers bring their vision to life? As a Home Decor Associate at Bob’s Discount Furniture, you’ll play a key role i…
Skills: Guest Engagement, Consultative Selling, Home Decor Awareness, Visual Merchandising, Retail Operations
Massachusetts, United States · Remote Solely
$90k–$110k/yr
Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five…
Skills: SaaS Client Implementation, Workflow Optimization, User Acceptance Testing, Client Training, Project Management
Wethersfield, Connecticut, United States · On-site
Position OverviewOur focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. As a …
Skills: Sales, Relationship Building, Merchandising, Inventory Management, Customer Service
Springfield, Massachusetts, United States · On-site
Job DetailsJob Location: Hyundai Springfield - Springfield, MA 01105Automotive Sales Consultant Every experience in life begins with the first impression. We are looking to expand our team and are searching for someone w…
Skills: Customer Service, Sales Negotiation, CRM Software, Product Presentation, Time Management
Arvada, Colorado, United States · Remote OK
$49/hr–$74/hr
Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coa…
Skills: Electron Microscopy, Troubleshooting, Project Leadership, Customer Relationship Management, Technical Documentation
Cambridge, Massachusetts, United States · Remote OK
$65k–$68k/yr
ABOUT THE COMPANY At CustomMade, we believe engagement rings should be as personal as the relationships they represent. We make it easy to create a ring that’s both one-of-a-kind and affordable. Turns out people really l…
Skills: Written Communication, Client Relationship Management, Sales, Jewelry Design, Project Management
Boston, Massachusetts, United States · On-site
$80k–$140k/yr
Who we are looking for In this customer-facing role within the Client Service organization of the Investment Services division, you will be responsible for overseeing end-of-night service performance, managing projects, …
Skills: Client Relationship Management, Project Management, Service Governance, SLA Management, Cross-functional Coordination
Quincy, Massachusetts, United States · On-site
$80k–$140k/yr
Who we are looking for The successful candidate in this role will work with teams across the globe, helping colleagues achieve role clarity and consistency and giving leadership insights into project health, risks, and o…
Skills: Project Management, Process Improvement, Financial Services Knowledge, Strategic Thinking, Relationship Management
Quincy, Massachusetts, United States · On-site
$110k–$189k/yr
Who we are looking for This is a Client Service Manager role in the US Asset Owners division. The candidate will manage a team of 6-8 client service leads and be responsible for multiple complex client relationships, man…
Skills: Client Relationship Management, Team Leadership, Strategic Thinking, Analytical Skills, Communication
Quincy, Massachusetts, United States · On-site
$80k–$140k/yr
Who we are looking for In this customer-facing role within the Client Service organization of the Investment Services division, you will be responsible for overseeing end-of-night service performance, managing projects, …
Skills: Client Relationship Management, Project Management, Service Governance, Financial Services Operations, Stakeholder Communication
Quincy, Massachusetts, United States · On-site
$80k–$140k/yr
Who we are looking for In this customer-facing role within the Client Service organization of the Investment Services division, you will be responsible for overseeing end-of-night service performance, managing projects, …
Skills: Client Relationship Management, Project Management, Service Governance, SLA Management, Cross-functional Coordination
Boston, Massachusetts, United States • Hybrid
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The Manager oversees the delivery of exceptional client service for Americas Institutional and Wealth business lines while managing operational servicing personnel. The role focuses on driving transformation initiatives, managing third-party vendors, and establishing a unified global service model to enhance client experience.
Candidates must have over 10 years of experience in client or investment operations, including at least 5 years in a leadership role. Proven success in scaling teams, leading continuous improvement efforts, and managing third-party service providers is required.
Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.
Based in Boston, the Manager, Americas Client Service Operations will be part of the global Client Service Operations (CSO) team. This role is within the larger Client Operations group, which aims to foster a robust risk culture while enhancing our global support model to provide excellent service to both internal and external stakeholders. The Manager will play a central role supporting the Americas Institutional and Americas Wealth business lines, working closely with Client Platform, Global Operations, Trading, Portfolio Implementation, and the broader infrastructure platform to deliver best-in-class operational support and solutions.
The Manager, US Client Operations, is a strategic leader responsible for overseeing the delivery of exceptional client service across the organization. This role ensures operational excellence, consistency and scalability while continuously enhancing the client experience. The Manager has line management responsibilities for operational servicing personnel in the region, leads cross-functional initiatives, oversees our third-party vendor relationships, and partners with regional leaders to establish a unified global service model. With a focus on technology enablement, process improvement, performance management, and client satisfaction, this role is critical to driving retention and long-term growth. The ideal candidate will be driven, possess strong people, transformation and project management skills, with the ability to communicate effectively at all levels of seniority.
Lead and manage the US CSO team, including daily operational support, issue resolution, and ongoing client communications.
Partner with regional client operations leaders to build and maintain a consistent global client servicing model, ensuring alignment on standards, processes, and best practices
Drive transformation initiatives that are aligned to the firm’s overall strategic roadmap
Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure excellence in client support.
Develop and implement scalable processes that enhance the client experience while improving internal efficiency.
Analyze trends in client issues and feedback to inform product and process improvements.
Collaborate with cross-functional leaders (Client Platform, Investment Platform, Infrastructure Platform) to resolve complex client challenges, anticipate evolving needs, and deliver scalable, client-centric outcomes.
Mentor and develop a high-performing, client-focused team.
Manage budgets and relationships with third-party providers to ensure quality, compliance, and alignment with client service standards.
Serve as a senior point of escalation for high-impact client concerns.
10+ years of experience in client operations, investment operations, or related field, with at least 5 years in a leadership role.
Proven success building and scaling teams in a fast-paced environment.
Proven track record of leading transformation and continuous improvement efforts, including redesigning processes, improving service models, and driving measurable efficiency and client experience gains.
Excellent organizational, communication, and leadership skills.
Strong analytical and problem-solving abilities.
Experience managing third-party service providers or outsourced teams, including contract oversight, SLA adherence, and performance reviews.
Not sure you meet 100% of our qualifications? That’s ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.
As an equal opportunity employer, Wellington Management considers all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at GMWTalentOperations@wellington.com.
At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain the best talent in our industry. We strive to pay employees fairly and competitively across all levels and roles. Our approach to compensation considers all aspects of total compensation; all employees are eligible to receive salary, variable compensation, and benefits. The base salary range for this position is:
USD 120,000 - 225,000This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; certifications; and education. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process.
Base salary is only one component of Wellington’s total compensation approach. Other rewards may include a discretionary Corporate Bonus and/ or Incentives, if eligible. In addition, we offer a comprehensive and high value benefit package to meet the unique needs of our employees and their families, and we are committed to fostering a flexible work environment that enables employees to thrive personally and professionally. Examples of our benefits include retirement plan, health and wellbeing, dental, vision, and pharmacy coverage, health savings account, flexible spending accounts and commuter program, employee assistance program, life and disability insurance, adoption assistance, back-up childcare, tuition/CFA reimbursement and paid time off (leave of absence, paid holidays, volunteer, sick and vacation time).
We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.
Trusted adviser to investors worldwide
For almost 100 years, we have chosen to do things differently, including the way we structure our ownership model, organization, and investment platform. Critically, we know that the best investment ideas are found when a diverse workforce is encouraged to bring forward unique perspectives. Wellington Management is one of the world’s largest independent investment management firms, serving as a trusted adviser to over 2,400 clients in more than 60 countries. We manage more than US$1 trillion for pensions, endowments and foundations, insurers, family offices, fund sponsors, global wealth managers, and other clients. We offer comprehensive investment management capabilities that span nearly all segments of the global capital markets, including global equity, fixed income, currency, commodity, alternatives, and private markets. Leveraging more than 900 investment professionals located in offices around the world, we combine independent insights across asset classes, skill sets, and investment disciplines to uncover ideas for our clients, because we believe collaboration is a rare, repeatable competitive edge. This independent structure and collegial culture are two of the main reasons investment professionals join Wellington Management — and stay for their entire careers. For current open opportunities, please visit www.wellington.com/joinus We are an equal opportunity employer and are committed to having a diverse workforce. Please visit http://www.wellington.com to learn more about our firm. Important disclosure: https://www.wellington.com/en/important-disclosure Wellington will not send unsolicited communications and investment opportunities initiated through social media platforms. Wellington does not perform business transactions, payment requests, or direct interactions through social media platforms. Please visit https://www.wellington.com/en/legal/privacy-notice for more information.
Offices: 280 Congress Street, Boston, Massachusetts 02210, US · 80 Victoria Street, London, SW1E 5JL UK, GB · Level 30, 180 George Street, Sydney, NSW 2000, AU · 17F, Two International Finance Centre, 8 Finance Street, Hong Kong, Hong Kong, HK · Palace Building 7F, 1-1-1 Marunouchi, Chiyoda-ku, Tokyo, 100-0005, JP
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