Cambridge, Massachusetts, United States · Remote OK
$65k–$68k/yr
ABOUT THE COMPANY At CustomMade, we believe engagement rings should be as personal as the relationships they represent. We make it easy to create a ring that’s both one-of-a-kind and affordable. Turns out people really l…
Skills: Written Communication, Client Relationship Management, Sales, Jewelry Design, Project Management
Cambridge, Massachusetts, United States • Remote OK
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Manage the end-to-end custom jewelry design process by coordinating between customers, designers, and production specialists. Build customer relationships and translate design visions into manufacturable pieces while managing quotes and timelines.
Requires excellent written communication and client-facing experience in sales, luxury retail, or hospitality. A passion for jewelry design is essential, with a bachelor's degree or GIA coursework preferred.
At CustomMade, we believe engagement rings should be as personal as the relationships they represent. We make it easy to create a ring that’s both one-of-a-kind and affordable. Turns out people really like that and word is really spreading quickly! We’ve created 30,000 pieces of custom jewelry and helped 12,000 couples get engaged, but we’re still just getting started reshaping the jewelry industry.
As our business continues to grow, we are looking for additional Custom Jewelry Project Managers to join our team of around 50.
Our offering is built on a one-on-one, specialized, and custom design experience and service. As a Custom Jewelry Project Manager you’ll be at the heart of that, working with customers from initial request all the way to a fully designed one of a kind piece. You’ll be the face of our company to the customer, coordinating with our designers, gem experts, and production specialists to help design and create their dream ring.
In this role, you’ll be evaluated primarily on your ability to connect with customers, coordinate design and gem selection, and effectively execute the customer’s design vision. Each project you handle will be unique and require creativity, discretion, and independent judgment. Our customers are at the heart of our process and, as a Custom Jewelry Project Manager, you’ll be an integral part of both their success and ours.
We are open to in-office candidates (Cambridge, MA) and remote candidates. Our business is fully online, so no in-office presence is required.
The most trusted name for truly one-of-a-kind ring designs. We started CustomMade for people who wanted to create something personal— people who see value in a ring that reflects their own love story. Our team’s mission is to guide them through a process that’s as thoughtful as the ring itself, with real people listening, collaborating, and delivering consistently meaningful results. Because trust isn’t just about what we make—it’s how we make it, every time. Join our team: https://custommade.breezy.hr/
Offices: 90 Sherman St, Cambridge, Massachusetts 02140, US
The most trusted name for truly one-of-a-kind ring designs. We started CustomMade for people who wanted to create something personal— people who see value in a ring that reflects their own love story. Our team’s mission is to guide them through a process that’s as thoughtful as the ring itself, with real people listening, collaborating, and delivering consistently meaningful results. Because trust isn’t just about what we make—it’s how we make it, every time. Join our team: https://custommade.breezy.hr/
Offices: 90 Sherman St, Cambridge, Massachusetts 02140, US
