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Full-time
professional certificate
Dental Insurance, Employee discount, Health Insurance, Paid time off, Vision insurance, Sign on bonus
Posted 21d ago
Apply by Oct 19
~40 hrs/week
Responsibilities
The General Manager is responsible for all aspects of restaurant operations, including food and beverage execution, quality control, and profitability. They will also mentor and train staff while maintaining company culture and ensuring high standards of guest satisfaction.
Requirements
Candidates must have a minimum of 5 years of proven success in restaurant operations and strong financial acumen. The role requires a flexible schedule, the ability to work on-site, and ServeSafe certification.
Full job description
Be Part of Something from Day One
We're getting ready to open the doors to an exciting new restaurant, and we're looking for passionate leaders to help build it from the ground up. This is a unique opportunity to join the team before opening day, shape the culture, hire and develop an incredible staff, and play a key role in bringing an exceptional dining experience to a new community. If you're excited by the idea of launching a new restaurant, growing alongside a rapidly expanding brand, and making a lasting impact from day one, we'd love to meet you.
DESCRIPTION We are looking for an experienced, responsible General Manager with a background in restaurant management. The ideal candidate should be energetic, personable, engaging, and understand the technical aspects of great hospitality. Must have a flexible schedule, experience in a high-volume setting, and be willing to roll up your sleeves to get “hands-on”. If you think you have what it takes to join our team, then apply today.
Ability to work on your feet 8-10 hours per day
Able to be scheduled any day of the week, opening, or closing
Available to work on holidays (except Thanksgiving and Christmas because Sally’s is closed)
Basic understanding of the Microsoft suite of programs
Previous Management experience required
As the General Manager you will...
Fully understand and embody the Sally’s Apizza culture and the historical evolution of the brand
Mentor, teach, and train Managers and hourly staff to perform at a high level and exceed expectations while building relationships with employees that foster loyalty and teamwork.
Be responsible for all aspects of restaurant operations including but not limited to food and beverage execution, quality control, service, cost control, labor, and profitability.
Meet budgeted goals related to projected revenue, cost of goods, labor, and all other operating expenses.
Be responsible for weekly profit and loss analysis, inventory, ordering, and production
Manage weekly labor cycle by producing revenue projections, staffing matrices, staff scheduling, and theoretical vs actual labor analysis.
Maintain and manage in-house CRM platform to ensure customer relations visibility while ensuring guest satisfaction, retention, and recovery.
Work directly with the Manager of Training on the education and training of all team members on the core company curriculum, procedures, and policies.
Maintain the appearance, cleanliness, and upkeep of the restaurant in line with budgeted targets.
Ensure that all food and beverage preparation areas and employees maintain and comply with the highest standards of public health, sanitation, and safety.
Enforce all handbook policies and standards set forth by the company.
Develop and maintain relationships with food and beverage vendors and ensure that all purchases are made leveraging purchasing power and confirm that all negotiated prices and terms are achieved and realized.
ROLE COMPETENCIES Language
English
Basic Spanish (preferred but not required)
Experience
A minimum of 5 years of proven success as a leader in restaurant operations.
A background including best-in-class restaurant experience along with a constant desire to stay on top of current food trends and deliver impeccable hospitality.
Must possess a strong financial acumen, command of a P&L, and the ability to effectively interpret reporting.
Ability to do theoretical costing around food, purchasing, and labor.
Certifications
ServeSafe Certified
Attention To Detail
Taking responsibility for a through and detailed method of working.
Financial Awareness
Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication.
Functional Expertise and Usage
Acquiring and applying functional knowledge in an area of specialty that is not technical --For example, Operations, Finance, and Human Resource Management
Organizational Awareness
Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.
Oral Communication
Shaping and expressing ideas and information in an effective manner.
Integrity
Upholding accepted social and ethical standard in job-related activities and behaviors
Work Environment
This is a hands-on position that requires 80% of the workweek spent actively engaged in restaurant and culinary operations.
Must be able to work on your feet for up to 10 hours at a time and have the ability to lift up to 50lbs.
Must be able to travel within your region.
Must be able to travel outside your region up to 50% of the time.
Salary: Starting at $80,000 per year depending on experience Benefits: The company will provide a $4,000 sign on bonus paid in quarterly installments of $1,000 each following the successful completion of the employee’s first 90 days of employment. To remain eligible for each bonus installment, the employee must be actively employed and in good standing with the company at the time of payout.
Famous for our distinctive tomato sauce and chewy, crispy crust with an iconic oven-kissed char, Sally’s draws pizza fans from around the world. Sally's is growing open locations across the U.S.A; however, we still keep true to the hand-crafted authentic New Haven apizza created in custom-designed ovens, using the original recipes.
Offices: 237 Wooster St, New Haven, Connecticut 06511, US · 66 Summer St, Stamford, Connecticut 06901, US · 665 Commerce Drive, Fairfield, CT 06825, US · 300 Mishawum Rd Ste. 600,, Woburn, MA 01801, US
PizzaApizzaBarand RestaurantReservationsRestaurantsFood and BeverageCateringEventsFood Processing
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2634 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,966 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1363 of the 16966 open customer service & support positions offer remote or hybrid work (480 remote, 883 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts