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Jobs at Aster Mental Health (Now Hiring) — 4 open

Aster Mental Health logoAster Mental Health

Front Office Administration

Peabody, Massachusetts, United States · On-site

Mid level

Job Overview: The Front Office Admin position is responsible for managing patient scheduling, acting as a liaison between patients and providers, performing various administrative tasks to support operations. You may als…

Skills: Patient Scheduling, Electronic Health Records (EHR), HIPAA Compliance, Conflict De-escalation, Medical Terminology

Aster Mental Health logoAster Mental Health

Immediate Temporary Position: Interventional Psychiatry: TMS & Spravato Treater

Braintree, Massachusetts, United States · On-site

Mid level

Aster Mental Health is currently searching for a suitably qualified Interventional Psychiatry Technician to support our growing clinical needs. Temporary Position immediately available. Our practice is a physician-led, p…

Skills: TMS Administration, Spravato Monitoring, Patient Care, Prior Authorizations, Vital Signs

Aster Mental Health logoAster Mental Health

Temporary Position: Interventional Psychiatry: TMS & Spravato Treater

Braintree, Massachusetts, United States · On-site

Mid level

Aster Mental Health is currently searching for a suitably qualified Interventional Psychiatry Technician to support our growing clinical needs. Temporary Position immediately available. Our practice is a physician-led, p…

Skills: TMS Administration, Spravato Monitoring, Patient Care Coordination, Prior Authorizations, Vital Signs

Aster Mental Health logoAster Mental Health

Licensed Psychiatrist

Braintree, Massachusetts, United States · Hybrid

Mid level

Outpatient Psychiatrist Aster Mental Health is a physician-owned and led private practice looking to hire a full-time Adult Psychiatrist to provide evidence-based treatments for our stable, high-functioning adult patient…

Skills: Psychiatric Evaluations, Medication Management, Psychotherapy, TMS Treatment, Esketamine Treatment

Aster Mental Health logo

Front Office Administration

Aster Mental Health

Peabody, Massachusetts, United States • On-site

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Mid level

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  • Full-time
  • bachelor degree
  • 401(k), 401(k) Matching, Dental Insurance, Health Insurance, Paid Time Off, Paid Sick Time
  • Posted 19h ago
  • Apply by Oct 25
  • ~40 hrs/week

Responsibilities

The role manages patient scheduling, intake processes, and administrative tasks while acting as a liaison between patients and providers. Additionally, the position involves cross-training to support specialized psychiatric treatments like TMS and Spravato.

Requirements

Ideal candidates have at least two years of medical reception experience and proficiency in MS Office and EHR systems. A Basic Life Support certification and experience in a psychiatric setting are preferred.

Full job description

Job Overview:
The Front Office Admin position is responsible for managing patient scheduling, acting as a liaison between patients and providers, performing various administrative tasks to support operations.  You may also be cross trained as an Interventional Psychiatry Technician to support our growing clinical needs during .  This would only be for coevrage issues.

Key Responsibilities:
  • Manage patient scheduling, optimize appointment availability, and ensure a smooth intake process
  • Serve as the primary communication point between patients and providers, ensuring timely and clear responses
  • Handle administrative tasks related to patient records, documents, forms and other communications
  • Maintain a clean and organized office environment
  • Effectively prioritize and manage multiple tasks based on urgency
  • Work with electronic health records (EHR) to manage patient data
  • De-escalate patient conflicts and handle difficult situations with professionalism
  • Perform general office duties such as copying, filing, faxing, sorting mail, greeting visitors, and maintaining the office’s cleanliness
  • Ensure patient confidentiality in compliance with HIPAA guidelines
  • Cross-train to support specialized treatments, including Transcranial Magnetic Stimulation (TMS) and Spravato (training provided)
  • On occasion, administer and monitor Transcranial Magnetic Stimulation (TMS) treatments to patients (training provided)
  • On occasion, monitor patients undertaking Spravato (Esketamine) treatment during administration and post-administration
  • Work with staff and insurance companies as needed to finalize patient paperwork, including Prior Authorizations, prior to treatment
  • Manage administrative tasks related to treatment (e.g., scheduling, entering authorizations, etc.)
  • Respond to incoming patient inquiries related to interventional psychiatry
  • Build relationships with patients during their treatment sessions
  • Coordinate patient care with their in-house treatment team
  • On occasion, reach out to potential referral sources (therapists, physicians, etc) in the local community to promote our medication management, therapy, TMS, and Esketamine treatment availability

Required Skills:
  • Strong critical thinking and problem-solving abilities
  • Exceptional attention to detail and accuracy in all tasks
  • Excellent organizational and multitasking skills
  • Ability to manage stressful situations calmly and professionally
  • Ability to recognize and appropriately escalate patient matters
  • Proficiency with Google Chrome, MS Word, MS Excel, and typing
  • Basic Life Support Certification preferred
  • One year of related previous work experience in a psychiatric setting is preferred
  • Ability to effectively and fluently speak, read, and write English
  • Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner
  • Organizational skills to set priorities and efficiently complete assigned work
  • Ability to accurately interpret and utilize basic medical terminology and abbreviations
  • Ability to work independently and to make decisions based on department polices and established procedures
Characteristics of an ideal candidate:
  • Medical assistant experience of at least 1 year preferred
  • Experience administering TMS and/or Spravato to patients preferred
  • Displays a "patient first" mentality 
  • Self-starter and self-manager
  • Exemplifies strong work ethic and operates with highest level of integrity in and outside of the office
  • Interacts professionally and courteously with all patients, staff, and doctors
  • Detail oriented
  • Excels at multi-tasking and managing priorities with conflicting demands 

Qualifications:
  • Degree preferred, but not required
  • At least two years of medical reception & administrative medical experience is ideal
  • Comfortable using technology, including troubleshooting issues with Google Chrome, MS Office, and typing, with a strong understanding of computer systems and software
  • Driver’s license and reliable transportation for occasional coverage of our other office.
  • Ability to be based out of Peabody, MA.
Pay & Benefits:
  • Competitive Hourly Pay
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • M-F schedule
  • Health insurance
  • Excellent Paid time off & Paid Sick Time
  • Vision insurance
Work setting:
  • In-person
  • Outpatient
  • Private practice
Ability to commute: Daily onsite Travel to Peabody, MA .

Related keywords

Front Office AdministrationPsychiatryEHRHIPAATMSSpravatoEsketamineMedical ReceptionPrior AuthorizationsBasic Life SupportPatient CareMedical TerminologyOutpatientPrivate PracticeGoogle ChromeMS Office

About Aster Mental Health

LinkedInVisit site

Growing mental health private practice offering medication management, therapy, and interventional psychiatry treatments

Industry
Hospitals and Health Care
Company size
11-50 employees
Founded
2020
Headquarters
Braintree, MA
LinkedIn followers
269

We're about changing what it means to work in mental healthcare. We're about the results you achieve with the patients you do see; not how many patients you see each day. Founded and led by a female physician, Dr. Sims, and with offices throughout Massachusetts, Aster Mental Health is provides outpatient mental health treatments to commercially insured patients. We offer medication management, therapy, and interventional psychiatry (TMS and Spravato) treatment options to support our patients in getting the access to the care they need to treat their anxiety, depression, trauma, grief, bipolar, and other mental health diagnoses.

Offices: 325 Wood Rd, Ste 209, Braintree, MA 02184, US · 8 Essex Center Dr, Ste 110, Peabody, Massachusetts 01960, US

PsychiatryMental HealthTherapyLICSWLMHCTMSSpravatoInterventional PsychiatryMedication Managementand Outpatient
View all jobs at Aster Mental Health

About Aster Mental Health

LinkedInVisit site

Growing mental health private practice offering medication management, therapy, and interventional psychiatry treatments

Industry
Hospitals and Health Care
Company size
11-50 employees
Founded
2020
Headquarters
Braintree, MA
LinkedIn followers
269

We're about changing what it means to work in mental healthcare. We're about the results you achieve with the patients you do see; not how many patients you see each day. Founded and led by a female physician, Dr. Sims, and with offices throughout Massachusetts, Aster Mental Health is provides outpatient mental health treatments to commercially insured patients. We offer medication management, therapy, and interventional psychiatry (TMS and Spravato) treatment options to support our patients in getting the access to the care they need to treat their anxiety, depression, trauma, grief, bipolar, and other mental health diagnoses.

Offices: 325 Wood Rd, Ste 209, Braintree, MA 02184, US · 8 Essex Center Dr, Ste 110, Peabody, Massachusetts 01960, US

PsychiatryMental HealthTherapyLICSWLMHCTMSSpravatoInterventional PsychiatryMedication Managementand Outpatient
View all jobs at Aster Mental Health

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