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Lead and motivate a team of seasonal representatives to ensure guests have an exceptional holiday experience at the Enchanted Village. Oversee daily operations, including staffing assignments, cash transactions, and maintaining safety and cleanliness standards across various attractions.
Requirements
Candidates should have previous experience in leadership, guest services, retail, or hospitality and be comfortable working in a fast-paced environment. Must be at least 18 years old and available to work a flexible schedule including weekends and holidays starting in late October.
Full job description
Do you love the holiday season and enjoy leading a team in a fun, fast-paced environment? Are you energized by creating memorable guest experiences while motivating and supporting a team? If so, Jordan’s Furniture has the perfect seasonal leadership opportunity for you!
We are currently seeking a Seasonal Guest Services Supervisor to help oversee daily operations of our beloved Enchanted Village experience in Avon, MA. This holiday attraction welcomes thousands of families each season and features the Enchanted Village display, MOM 4D Ride, LITE Laser Show, SKATE, The Tube, concessions, and more.
This temporary seasonal role is a great opportunity to gain leadership experience, earn extra income, and be part of a tradition that has brought joy to New England families for generations.
Schedule: We have a variety of shifts available including days, afternoons, nights, and weekends.
Why You'll Love Working at Jordan’s Furniture
Great seasonal perks including free attraction tickets, free popcorn, and beverages
Fun, energetic holiday atmosphere
Opportunity to lead and develop a team
Fast-paced environment where no two days are the same
Flexible scheduling options
Be part of a long-standing New England holiday tradition
What We Stand For—Where Work is Fun and Values Matter!
At Jordan’s, we live the J-Way! Our average employee tenure is 12 years. Every day, our team embodies values that make a real difference:
We Care… a Lot – because kindness and support are at the heart of everything we do.
We Do the Right Thing – integrity is non-negotiable.
We Dare to Think Differently – innovation keeps us ahead of the game.
We Make Work Fun – because great energy fuels great work.
Responsibilities We Need You to Perform
Lead, motivate, coach, and support a team of Seasonal Guest Service Representatives
Ensure guests receive a welcoming, memorable, and exceptional holiday experience
Assist with coordinating staffing assignments, breaks, and daily operations
Greet guests and direct them to and from Enchanted Village attractions
Support operations at MOM, the LITE Laser Show, SKATE, The Tube, concessions, and other attraction areas
Answer guest questions and provide outstanding customer service
Handle guest concerns professionally and escalate issues when needed
Process cash and credit card transactions accurately
Assist with concession sales and service
Monitor attraction areas to ensure safety, cleanliness, and presentation standards are maintained
Help train new team members and serve as a role model for guest service excellence
Assist with the set-up, daily upkeep, and closing responsibilities of the Enchanted Village experience
Ensure Jordan’s high standards of appearance, cleanliness, and hospitality are consistently met
Here's What Skills We Need You to Bring
Ability to lead and inspire a team while creating a positive work environment
Strong customer service and interpersonal skills
Positive, upbeat, and enthusiastic attitude
Ability to communicate effectively with guests and team members
Previous guest service, retail, hospitality, entertainment, or leadership experience preferred
Experience handling cash and credit card transactions
Ability to maintain professionalism and composure in a busy, fast-paced environment
Must be comfortable standing and walking for extended periods of time
Ability to work days, evenings, weekends, and holidays
Must be available to begin training at the end of October
Must be at least 18 years of age
Jordan’s Furniture prides itself on having a strong, loyal J-Team. We recognize that we are One Team, One Goal, working together to create unforgettable experiences for our guests and continue strengthening Jordan’s position as an employer of choice.
What are you waiting for? Apply now and help bring the magic of the holiday season to life!
Jordan’s Furniture is an Equal Opportunity Employer
We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.
Offices: 450 Revolutionary Drive, East Taunton, Massachusetts 02718, US · 327 Daniel Webster Highway, Nashua, NH 03060, US · (Route 9), Natick, MASSACHUSETTS 01760, US · 1 Underprice Way (Route 9), Reading, MA 01867, US · 100 Stockwell Drive, Avon, MA 02322, US
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2634 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,966 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1363 of the 16966 open customer service & support positions offer remote or hybrid work (480 remote, 883 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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