Florence-Graham, California, United States · On-site
$78k–$94k/yr
About The RoleThe Inventory Operations Manager collaborates with the Store Manager to uphold and reinforce the values and attitudes of the team members they lead to provide exceptional customer service, control all inbou…
Skills: Inventory Management, Retail Operations, Team Leadership, Logistics, Operational Forecasting
New York, New York, United States · Remote Solely
$26/hr–$28/hr
About The RoleThe Resale Advisor, New Business (LS) drives new business by prospecting and closing leads within an assigned territory in a fully remote, quota-driven sales environment. This role focuses on high-volume ou…
Skills: Sales, Prospecting, Lead conversion, CRM management, Pipeline management
Phoenix, Arizona, United States · On-site
About The RoleThe Gemology Associate at The RealReal supports the Fine Jewelry and Watch department through advanced gemological testing of colored gemstones with Raman spectroscopy, gemology specific quality control and…
Skills: Raman spectroscopy, Gemology, Quality control, Diamond grading, Colored stone identification
San Francisco, California, United States · On-site
$190k–$210k/yr
About The RoleWe are looking for a Staff Salesforce Engineer for the Product & Technology (P&T) team at The RealReal. This is a high-impact, individual contributor role for an expert who enjoys deep technical work and so…
Skills: Salesforce, Apex, Lightning Web Components, VisualForce, Aura Components
Phoenix, Arizona, United States · On-site
$16/hr–$17/hr
About The RoleThe Store Operations Associate on the Outbound fulfillment team works directly with TRR retail stores to ensure all transfer requests of high-value merchandise is fulfilled by the warehouse. If you are a de…
Skills: Warehouse operations, Fulfillment, Inventory management, Quality inspection, Reverse logistics
Phoenix, Arizona, United States · On-site
$60k–$77k/yr
About The RoleThe Client Service Assistant Manager will have overall responsibility for supervising a contact center that reinforces our brand and ensures we deliver a superior client experience. The Client Service Assis…
Skills: Contact Center Management, Team Leadership, Process Improvement, Performance Management, Workforce Management
Chicago, Illinois, United States · Hybrid
$93k–$106k/yr
About The RoleOur team at The RealReal is growing, and we’re seeking experienced sales professionals to drive consignment business. As a Luxury Resale Advisor (LRA), you’ll play a vital role in Field Sales, acquiring lux…
Skills: Sales, Client outreach, Lead generation, Salesforce CRM, Account management
Glendale, Arizona, United States · On-site
$19/hr–$22/hr
About The RoleAs an Inventory Operations Shopkeeper, you will gain exposure to coveted luxury merchandise while executing operational and merchandising processes effectively and efficiently. In collaboration with the sto…
Skills: Inventory management, Merchandising, Retail operations, Customer service, Loss prevention
Phoenix, Arizona, United States · Hybrid
$20/hr–$25/hr
About The RoleThe Consignment Concierge will be the face of client relations for The RealReal. In this role, you will deliver a personalized and brand-focused experience while meeting customer expectations daily. The Con…
Skills: Customer Service, Client Relations, Problem Resolution, Communication Skills, Relationship Management
Glendale, Arizona, United States · On-site
$21/hr–$25/hr
About The RoleThe Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. Yo…
Skills: Retail sales, Clienteling, Salesforce, Luxury brand knowledge, Customer service
New York, United States · On-site
$26/hr–$30/hr
About The RoleThe Customer Experience Lead serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Ex…
Skills: Customer Service, Sales, Consignment, Retail Management, Team Leadership
Glendale, Arizona, United States · On-site
$19/hr–$22/hr
About The RoleAs an Inventory Operations Shopkeeper, you will gain exposure to coveted luxury merchandise while executing operational and merchandising processes effectively and efficiently. In collaboration with the sto…
Skills: Inventory management, Merchandising, Loss prevention, Customer service, Point of sale systems
Glendale, Arizona, United States · On-site
$19/hr–$25/hr
About The RoleAre you passionate about luxury, sustainability, and joining a dynamic team? The RealReal is opening a new retail location at The Americana (Glendale, CA) and we're hosting a hiring event to find enthusiast…
Skills: Retail sales, Customer service, Inventory management, Problem solving, Time management
Phoenix, Arizona, United States · On-site
About The RoleThe Quality Control Associate (outbound) is responsible for inspecting, recording and updating quality attributes of specific functions in Outbound. Proficient and passionate, our associate completes daily …
Skills: Quality control, Auditing, Process improvement, Data analysis, Time management
New York, New York, United States · On-site
About The RoleAs a Fine Jewelry & Watch Specialist at The RealReal, you’ll have an opportunity to make a big impact from day one! You'll be a key driver of our commitment to authenticity by inspecting products and authen…
Skills: Fine jewelry authentication, Watch authentication, Diamond grading, Colored stone identification, Precious metal purity testing
Glendale, Arizona, United States · On-site
$21/hr–$25/hr
About The RoleThe Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Custo…
Skills: Customer Service, Sales, Client Engagement, Product Knowledge, Consignment Management
New York, New York, United States · On-site
$19/hr–$22/hr
About The RoleAs an Inventory Operations Shopkeeper, you will gain exposure to coveted luxury merchandise while executing operational and merchandising processes effectively and efficiently. In collaboration with the sto…
Skills: Inventory Management, Merchandising, Retail Operations, Customer Service, Loss Prevention
Secaucus, New Jersey, United States · On-site
About The RoleAs an Authentication Compliance Coordinator at The RealReal, you will play a crucial role in managing inventory and administrative duties within the Authentication Compliance department and respective cross…
Skills: Inventory Management, Administrative Support, Data Organization, Google Sheets, Excel
Glendale, Arizona, United States · On-site
$18/hr–$28/hr
About The RoleThe Visual Merchandiser is a key position in our Retail stores at The RealReal. As a Visual Merchandiser you are responsible for the overall aesthetic and functionality of the store's visual and merchandisi…
Skills: Visual Merchandising, Retail Operations, Luxury Fashion, Inventory Management, Order Fulfillment
Palo Alto, California, United States · On-site
$18/hr–$28/hr
About The RoleThe Visual Merchandiser is a key position in our Retail stores at The RealReal. As a Visual Merchandiser you are responsible for the overall aesthetic and functionality of the store's visual and merchandisi…
Skills: Visual Merchandising, Retail Operations, Luxury Fashion Knowledge, Inventory Management, Design
Florence-Graham, California, United States • On-site
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The Inventory Operations Manager leads a team to ensure operational efficiency, accurate product movement, and high-quality customer service within a retail environment. They are responsible for managing inventory counts, loss prevention procedures, and collaborating with cross-functional teams to meet business goals.
Candidates must have at least 3 years of experience in an operationally intensive retail management role. Strong analytical, leadership, and logistical skills are required to manage back-of-house operations and team performance effectively.
Secure daily/monthly/yearly SLA over 97%
Pick, pack, and ship customer orders following quality, packing and shipping standards while supporting the team in maintaining shipping KPI’s
Contribute to successful company growth and securing of our assets through implementation of TRR’s Loss Prevention policies & procedures
Securing Inventory Control guardrails to ensure product safety and protect the consignor experience
Manage inventory movement by ensuring the accurate & timely processing of price changes, transfers & return-to-consignors, receiving and POS transactions
Support visual team with product placement and outfitting that is reflective of trend, reinforces TRR’s brand messaging, and inspires the customer
Expertly use all core systems & technologies including but not limited to POS, UPS Worldship, Slack, Mac & Google Suite applications
Manage the team in leading product presentation (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to TRR’s standards
Support the IO team in maintaining clean and organized selling floors and stockrooms
Support and model excellent customer service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
Exhibit mastery of store operational procedures; ability to teach and assist all team members to perform daily store functions
Manage all cycle and inventory counts as needed, partnering with Asset Protection for investigative needs to support a swift reconciliation
Lead clear communication with Warehouse based store ops teams, store logistics and transport, and UPS to support streamlined workflow
Support the success of the store by performing other functions or tasks as needed or directed
3+ years of experience working in an operationally intensive retail business in a managerial position
Comfortability with performing routine employee touch-bases and performance reviews to support training & development
Confidence and ability to strategically manage a busy back of house
Ability to lead team through quick pivots in order to best support the business
Excellent analytical, critical thinking, problem solving, and troubleshooting skills
Able to multitask and prioritize competing demands
Ability to work in a fast-paced environment and build multiple cross functional team relationships
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
Passion for luxury fashion, sustainability, and The RealReal's mission
Ability to anticipate store needs in terms of logistics, supplies, and technology
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
