Miami, Florida, United States · On-site
$66k–$75k/yr
About The RoleThe Assistant Manager, Stores (Assistant Manager) collaborates with the Store Manager to uphold and reinforce the values and attitudes of the team members they lead to provide exceptional customer service, …
Skills: Store Management, Luxury Retail, Sales Floor Management, Customer Service, Clienteling
Los Angeles, California, United States · On-site
$21/hr–$25/hr
About The RoleThe Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. Yo…
Skills: Sales, Clienteling, Customer service, Luxury retail, Salesforce
Secaucus, New Jersey, United States · On-site
About The RoleAs a Fine Jewelry & Watch Specialist at The RealReal, you’ll have an opportunity to make a big impact from day one! You'll be a key driver of our commitment to authenticity by inspecting products and authen…
Skills: Fine Jewelry Experience, Watch Experience, Diamond Grading, Colored Stones, Appraisal Experience
New York, New York, United States · On-site
$82k–$100k/yr
About The RoleAs a Valuation Manager at The RealReal, you will own day-to-day appraisals of handbags, servicing clients who visit our retail store through both scheduled appointments and walk-ins. You will authenticate a…
Skills: Luxury Handbag Authentication, Valuation, Client Relations, Pricing Strategy, Market Knowledge
Perth Amboy, New Jersey, United States · On-site
$31/hr–$34/hr
About The RoleYou are a self-starter who can work independently and with cross-functional teams, troubleshooting equipment problems and perform immediate repairs and preventive maintenance on equipment. Ensuring the safe…
Skills: Troubleshooting, Preventive maintenance, Predictive maintenance, CMMS, Microsoft Suite
Santa Monica, California, United States · On-site
$66k–$75k/yr
About The RoleThe Assistant Manager, Stores (Assistant Manager) collaborates with the Store Manager to uphold and reinforce the values and attitudes of the team members they lead to provide exceptional customer service, …
Skills: Store Management, Luxury Retail, Sales Floor Management, Clienteling, Team Leadership
Philadelphia, Pennsylvania, United States · On-site
$93k–$106k/yr
About The RoleOur team at The RealReal is growing, and we’re seeking experienced sales professionals to drive consignment business. As a Luxury Resale Advisor (LRA), you’ll play a vital role in Field Sales, acquiring lux…
Skills: Sales, Client outreach, Lead generation, Salesforce CRM, Consignment
Trenton, New Jersey, United States · On-site
$65k–$74k/yr
About The RoleOur team at The RealReal is growing, and we’re seeking experienced sales professionals to drive consignment business. As a Luxury Resale Advisor (LRA), you’ll play a vital role in Field Sales, acquiring lux…
Skills: Sales, Client Outreach, Lead Generation, Sales Performance, Client Experience
Bridgeport, Connecticut, United States · Remote Solely
About The RoleOur Sales team is growing at The RealReal, and we’re seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) …
Skills: Lead Qualification, Customer Service, Salesforce, CRM, G-Suite
Phoenix, Arizona, United States · On-site
$24/hr–$25/hr
About The RoleOur Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of …
Skills: Authentication, Luxury Fashion Knowledge, Appraisal, Attention To Detail, Organization Skills
Chicago, Illinois, United States · On-site
$21/hr–$25/hr
About The RoleThe Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. Yo…
Skills: Sales, Clienteling, Customer service, Luxury retail, Salesforce
Phoenix, Arizona, United States · Remote Solely
About The RoleOur Sales team is growing at The RealReal, and we’re seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) …
Skills: Communication Skills, Interpersonal Skills, Customer Service, Problem Solving, Analytical Skills
Florence-Graham, California, United States · On-site
$22/hr–$26/hr
About The RoleThe Asset Protection investigator is a full-time hourly employee reporting directly to the Asset Protection Leadership Team. This role will be responsible for assisting with all aspects of Asset Protection,…
Skills: Asset Protection, Loss Prevention, Investigations, Physical Security, CCTV Monitoring
Phoenix, Arizona, United States · On-site
$60k–$77k/yr
About The RoleThe Client Service Assistant Manager will have overall responsibility for supervising a contact center that reinforces our brand and ensures we deliver a superior client experience. The Client Service Assis…
Skills: Contact Center Management, Team Leadership, Process Improvement, Performance Management, Workforce Management
Trenton, New Jersey, United States · On-site
$93k–$106k/yr
About The RoleOur team at The RealReal is growing, and we’re seeking experienced sales professionals to drive consignment business. As a Luxury Resale Advisor (LRA), you’ll play a vital role in Field Sales, acquiring lux…
Skills: Sales, Client outreach, Lead generation, Salesforce CRM, Luxury market expertise
Phoenix, Arizona, United States · On-site
$20/hr–$22/hr
About The RolePHOTO & RECEIVING: The Lead Product Handler is an non-management role, who will help oversee all support staff in designated areas and act as a liaison between product handlers, inbound and outbound managem…
Skills: Team leadership, Time management, Multitasking, Troubleshooting, Problem solving
Los Angeles, California, United States · On-site
$78k–$94k/yr
About The RoleThe Inventory Operations Manager collaborates with the Store Manager to uphold and reinforce the values and attitudes of the team members they lead to provide exceptional customer service, control all inbou…
Skills: Inventory Management, Operations Management, Logistics, Retail Management, Team Leadership
San Francisco, California, United States · Hybrid
$100k–$112k/yr
About The RoleThe Business Development Partner is responsible for driving new consignor acquisition by growing TRR brand awareness, customer loyalty and community footprint at the local level. Your primary role involves …
Skills: Business Development, Grassroots Marketing, Community Outreach, Strategic Networking, Event Planning
San Francisco, California, United States · Remote OK
$190k–$210k/yr
About The RoleWe are looking for a Staff Salesforce Engineer for the Product & Technology (P&T) team at The RealReal. This is a high-impact, individual contributor role for an expert who enjoys deep technical work and so…
Skills: Salesforce, Apex, Lightning Web Components, Aura Components, VisualForce
Los Angeles, California, United States · On-site
$19/hr–$22/hr
About The RoleAs an Inventory Operations Shopkeeper, you will gain exposure to coveted luxury merchandise while executing operational and merchandising processes effectively and efficiently. In collaboration with the sto…
Skills: Inventory management, Merchandising, Retail operations, Customer service, Loss prevention
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The Assistant Manager collaborates with the Store Manager to lead the team in providing exceptional customer service and driving business metrics. They are responsible for training staff, managing daily operations, and fostering a positive, inclusive work environment.
Candidates must have at least 1 year of experience in store management, preferably within the luxury or fashion industry. Strong skills in floor management, sales, and team development are required, along with the ability to work flexible hours including weekends and holidays.
Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers
Manage day-to-day support for Customer Experience Specialists,
Foster a positive and productive work environment, encouraging teamwork, collaboration, and open communication
Train and develop Customer Experience Specialists on product knowledge, sales techniques, consignor education, and customer service skills
Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal’s Diversity, Equity, and Inclusion training
Lead by example on the sales floor
Build brand loyalty by delivering a best in class customer experience
Lead the store team when Store Manager is not on siteFlex between all roles in the store as needed
1+ years experience in store management, preferably in the luxury or fashion industry
Experience working with a commissioned sales or retail organization and/or operationally intensive business
Comfortability with performing routine employee touch-bases and performance reviews to support training & development
Confidence and ability to strategically manage a sales floor ( i.e. scheduling, zoning, coaching etc.)
Strong customer service orientation, clienteling abilities, floor management and sales skills
Excellent analytical, critical thinking, problem solving, and troubleshooting skills
Able to multitask and prioritize competing demands
Ability to work in a fast-paced environment and build multiple cross functional team relationships
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
Passion for luxury fashion, sustainability, and The RealReal's mission
Ability to lead by example to support internal/external customers through education and empowerment
Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail
Skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided
Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
