FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input fr…
Skills: Technical Troubleshooting, Medical Device Service, Network Infrastructure, Windows OS, TCP/IP
Dorchester, Massachusetts, United States · On-site
Entry level
At UniFirst, we Always Deliver—for our customers and our people. Join us as a Route Coverage Specialist, a key service professional integral to the success of our operations. In this role, you’ll provide exce…
Skills: Route Management, Customer Service, Safe Driving, Problem Solving, Time Management
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot sto…
Skills: MacOS Administration, Jamf Pro, Google Workspace, Okta, Okta Workflows
Location: ENP Tri Valley Worcester We are hiring immediately for a full time FOOD SERVICE WORKER position. Address: 486 Chandler Street, Worcester, MA 01602. Note: online applications accepted only. Schedule: Full time s…
Enjoy local routes with the benefit of being home every day! Compensation: starting at $35.90 per hour Schedule: Schedule may vary week to week. Days off are Sunday and one week day (week day TBD). Start times are 4 AM, …
Job Description The Concession Stand Worker is responsible for preparing and/or building food items while providing a memorable guest service experience. Adheres to established food safety, food handling, alcohol service…
CASHIER/FOOD SERVICE WORKER (FULL TIME AND PART TIME)
Fairhaven, Massachusetts, United States · On-site
Entry level$2.5B raised
We are hiring immediately for full time and part time CASHIER/FOOD SERVICE WORKER positions. Location: Fairhaven Public - 128 Washington Street, Fairhaven, MA 02719. Note: online applications accepted only. Schedule: Ful…
Skills: Cashiering, Food Preparation, POS System Operation, Inventory Management, Customer Service
Burlington, Massachusetts, United States · On-site
$29/hr–$35/hr
Mid level$731M raised
Warby Parker is searching for skilled and enthusiastic Opticians to join our growing team of in-house optical all-stars and play an integral part in what we're all about-helping people see! In this role, you'll become an…
Burlington, Massachusetts, United States · On-site
$29/hr–$35/hr
Mid level$731M raised
Warby Parker is searching for skilled and enthusiastic Opticians to join our growing team of in-house optical all-stars and play an integral part in what we're all about-helping people see! In this role, you'll become an…
Burlington, Massachusetts, United States · On-site
Entry level$731M raised
Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. (At other brands, you might see similar roles called Sales Associate.) In su…
Skills: Customer Service, Sales, Product Knowledge, Style Advice, Problem Solving
Position Summary: This cashier position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The position is responsible f…
In-Home Remodeling Sales Representative - Base + Uncapped Commission, W2
Andover, Massachusetts, United States · On-site
$125k/yr
Entry level
Position: Design Consultant Location: Boston, MA Schedule: Rotating Schedule Monday-Friday, Tuesday-Saturday Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing i…
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Barista, you’re not just providing food a…
Special Order Account Representative - Staples Promotional Products
Framingham, Massachusetts, United States · Remote OK
Mid level
Staples is business to business. You’re what binds us together. While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the …
Skills: Customer Service, Relationship Management, Communication, Multitasking, Microsoft Excel
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development o…
Why Work at Courtyard Boston Norwood/Canton? At Courtyard Boston Norwood/Canton, we offer contemporary comfort and thoughtful hospitality in the Boston suburbs. With well-appointed guest rooms, flexible meeting spaces, a…
Skills: Fine Dining Service, Wine Pairing, Customer Service, Menu Knowledge, Alcohol Service
Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values …
Skills: CDL Class A or B, Moffett Forklift Operation, Customer Service, Warehouse Operations, Heavy Lifting
Omni Boston Hotel at the Seaport DON’T JUST FOLLOW TRENDS. SET THEM AT THE OMNI BOSTON HOTEL AT THE SEAPORT We don’t do cookie-cutter. At Omni, we look for individuals who bring fresh perspectives, bold ideas…
Position Summary The role of the Valet Attendant is to make an exceptional impression on every guest by engaging with our guests and customers in a positive and friendly manner and giving them the best experience possibl…
Skills: Vehicle Operation, Customer Service, Organization, Professional Communication, Time Management
Carpentry, electrical, HVAC, plumbing, and you! These are some of the most important things we need to maintain our properties and keep our residents happy. If you’re looking to make a difference with your technica…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$40/hr–$45/hr
Full-time
bachelor degree
Health Benefits, 401k Contribution, Paid Holidays, Floating Holidays, Paid Time Off, Tuition Reimbursement Assistance Program
Posted 20d ago
Apply by Aug 12
~40 hrs/week
Responsibilities
Responsible for installing, maintaining, and servicing Natus Neurology systems within an assigned territory. This includes performing preventative maintenance, troubleshooting hardware and software issues, and delivering customer training.
Requirements
Requires 5+ years of field service experience, preferably in medical devices, and strong knowledge of Windows networking and Active Directory. Candidates must have a valid driver's license, passport, and be able to meet healthcare vendor credentialing requirements.
Full job description
FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.
Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
JOB TITLE: Field Service Territory Specialist
DEPARTMENT: Commercial (Field Service)
EXEMPT / NON-EXEMPT: Non-Exempt SUPERVISOR’S JOB TITLE: Regional Service Manager
LOCATION: Boston MA
Position Summary
As a Field Service Territory Specialist, you are responsible for installing, maintaining, servicing, and supporting Natus Neurology systems within an assigned territory. You operate both independently and as part of a broader project team to perform service and preventative maintenance, support installations, and deliver customer training.
This role requires strong technical execution, ownership of customer outcomes, and professionalism to ensure high-quality system performance, customer satisfaction, and compliance with company standards.
Key Responsibilities
This list is not exhaustive, and other duties may be assigned.
Territory Service & Installation Execution
Independently manage assigned territory workload, priorities, and customer commitments
Balance installation, service, and maintenance activities to meet business and customer needs
Ensure all work is completed in alignment with company standards, safety requirements, and customer expectations
Perform onsite service, preventative maintenance, and system upgrades on installed equipment
Troubleshoot, diagnose, and resolve hardware, software, and network-related issues; escalate as needed to meet service level expectations
Plan, manage, and execute neurology system installations within assigned territory
Support large-scale installations in partnership with Site Planners, Installation Specialists, and Managers
Perform site walkthroughs to validate readiness and compliance with installation requirements
Deliver basic customer training during installations and scheduled service engagements
Build strong customer relationships through professionalism, communication, and consistent follow-through
Diagnose product issues, identify root causes, and provide feedback to Engineering and cross-functional teams
Documentation and Compliance
Maintain accurate and timely CRM documentation, including project notes, time entries, and required customer records
Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
Use only approved documentation in line with company guidelines
Continuous Learning & Contribution to Culture
Participate in product and internal training to stay current with software and hardware developments
Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.
Qualifications & Experience
Education and/or Experience
Bachelor’s or Higher degree, from an accredited college or university is preferred, but not required.
5+ years of relevant field service experience performing installations, maintenance, and troubleshooting. Medical Device experience preferred.
Key Competencies
Strong technical troubleshooting and problem-solving skills with high attention to detail
Excellent written, verbal, and customer-facing communication skills
Ability to build collaborative relationships across customers, sales, service, and IT stakeholders
Strong sense of ownership and accountability for territory performance and customer outcomes
Calm, methodical approach to issue resolution in dynamic environments
Ability to manage multiple priorities and adapt to changing demands
Customer-first mindset with professionalism and responsiveness
Ability to work independently while also contributing to team-based initiatives
Technical Skills and Abilities
Strong knowledge of Microsoft Windows desktop operating systems.
Strong knowledge of network infrastructure concepts including TCP/IP, DNS, DHCP, VLANs, firewall considerations, port access, and connectivity for Windows-based devices.
Strong knowledge of Active Directory, Group Policy, domain-joined device deployment, and Windows security policies.
Ability to lead technical discussions related to server builds, application hosting, and customer IT infrastructure requirements.
Working knowledge of remote application delivery platforms such as Citrix and similar virtualization or remote access technologies.
Familiarity with storage backends, shared storage, and virtualized server environments used to support enterprise applications.
Travel Required: Extensive
Other Requirements
Must reside in assigned territory, near a major airport
Must have a valid passport
Must have valid driver's license and clean driving record
Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system.
Language & Problem-Solving Skills
Ability to interpret and apply technical, clinical, and business documentation
Able to communicate clearly through reports, training sessions, and customer interactions
Able to solve practical problems in varied and evolving situations
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
Travel to customer sites by air, car, or train
Standing, walking, and moving within hospital or clinical settings
Assembling and handling equipment, including occasional lifting of up to 50 pounds
Bending, stooping, or kneeling during installation activities
Success in Role
Successfully manage and execute territory workload across service, installation, and maintenance
Deliver high-quality customer outcomes and maintain strong customer relationships
Resolve technical issues efficiently while meeting service level expectations
Maintain accurate and timely documentation in CRM
Demonstrate continuous growth in technical capability and independent execution
Pay Transparency:
Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $40-45/hr USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.
Be the People part of the Neuro Solution. Apply Today.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Natus' portfolio includes Neurodiagnostic and monitoring solutions including EEG, LTM, ICU, PSG, EMG, EP. Neurocritical solutions include intracranial pressure (ICP) monitoring and external ventricular drainage.
Natus does not endorse personal/non-work related comments made by employees on social media. Further, Natus values the respect and inclusion of all people without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Offices: 3150 Pleasant View Rd, Middleton, Wisconsin 53562, US · Natus Medical Incorporated, 1501 Industrial Rd, San Carlos, CA 94070, US · 200 Metro Center Blvd Unit 8, Warwick, RI 02886, US
EEGepilepsy monitoringPSGsleep diagnosticssleep disorderselectrodesneurological and neurophysiological diagnosticsamplifiersstimulatorsLTM
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2634 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,966 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1363 of the 16966 open customer service & support positions offer remote or hybrid work (480 remote, 883 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts